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Panic. All my email has disappeared from iCloud. I did not delete it, and now it's working again, but only from today. What happened to my old emails?

Sorry for the long header, but this is my first question.


Today, for no apparent reason, my iCloud inbox/sent items/junk/trash everything has disappeared from all my devices. I checked iCloud, and there's nothing up there either. I did not delete all my email, either intentionally or by accident.


Meanwhile, iCloud is now working again, but all the old mails are gone, I'm hoping not forever.


How do I recover all this missing material, which is essential both to my business and personally?


thanks

iMac, Mac OS X (10.7.4)

Posted on Jul 30, 2012 10:05 PM

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Posted on Jul 30, 2012 11:39 PM

This sounds as if you need the attentions of MobileMe Support (I know you're on iCloud but there is no free support for that unless you happen to have AppleCare, and MobileMe Support have helped some people). Go to http://www.apple.com/support/mobileme/ww/ and select your country. In the next window click on a category to expand it, then on a subject to get a link to 'live chat'.

86 replies
Question marked as Best reply

Jul 30, 2012 11:39 PM in response to BrianGrand

This sounds as if you need the attentions of MobileMe Support (I know you're on iCloud but there is no free support for that unless you happen to have AppleCare, and MobileMe Support have helped some people). Go to http://www.apple.com/support/mobileme/ww/ and select your country. In the next window click on a category to expand it, then on a subject to get a link to 'live chat'.

Jul 31, 2012 3:34 AM in response to BrianGrand

I'm in the same position - this morning all my emails on iCloud have vanished.


Luckily I use an IMAP account in Entourage to keep copies on my machine, and I have a backup where all the emails are still visible. But if I connect ot iCloud using entourage they all vanish from entourage as well, so until this is resolved I cannot connect using entourage.


I have another iCloud account I hardly use, and that's working fine. Similarly my wife's account is also working fine - all her emails are visible in iCloud and in entourage.


Anybody had a successul way of dealing with this ?

Panic. All my email has disappeared from iCloud. I did not delete it, and now it's working again, but only from today. What happened to my old emails?

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