Software update server cannot be contacted?

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Software update server cannot be contacted?

I am trying to update my ipod touch to the latest iOS and i know that the model is able to, however, every time i try i get an error message saying

'The iPod software update server cannot be contacted.'

I have seen other discussions that suggest turning off all firewalls, I have done this and it still doesn't work, my internet connection is strong too so i cant see what the problem is?

as i said i am 100% sure this ipod is able to get the update, as my sister has the same model and her update worked fine.

Any help?

iPod touch, Using Windows not mac

Posted on Jul 31, 2012 1:41 AM

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Answer 1

lllaass

Level 10

210,411 points

Jul 31, 2012 5:36 AM in response to MaryTurley

Have you looked here:

iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

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Answer 2

MaryTurley Author

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Aug 1, 2012 2:56 PM in response to lllaass

Tried all the things there, still showing the same error message,

i've tried everything, surely there must be something i can do?

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Answer 3

lllaass

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210,411 points

Aug 1, 2012 3:01 PM in response to MaryTurley

You can try using Google's DNS server vice the server that your iSP uses. To change see:

Using Google Public DNS - Public DNS — Google Developers

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Answer 4

MaryTurley Author

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Aug 1, 2012 3:08 PM in response to lllaass

if i try the google DNS server, will it effect anything else on my computer? or will it effect my connection on other computers in the household?

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Answer 5

lllaass

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Aug 1, 2012 3:09 PM in response to MaryTurley

No.

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Answer 6

MaryTurley Author

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Aug 1, 2012 3:17 PM in response to lllaass

Nope, unfortunately that didn't work either.

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Answer 7

lllaass

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210,411 points

Aug 1, 2012 3:26 PM in response to MaryTurley

Maybe an Apple problem

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Answer 8

MaryTurley Author

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Aug 1, 2012 3:27 PM in response to lllaass

Yeah, I'll take it to them, thanks anyway!

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Answer 9

Oct 27, 2012 4:52 AM in response to MaryTurley

i m having the same problem. Actually 1 month ago, it has been crashed out by a truck which passed over it and it's screen broke into pieces. i had taken it to the apple store but the refused to repair it and then i make it repaired from 3rd party. Everything is working good including wifi, bluetooth, app store everything but the main problem is that while updating my software from 4.1 to any newer one, it showing the error that "Iphone software update server can not be contacted".

Apple guys plz help...

What i have already done : 1. Uninstall itune completely and then again reinstall it.

2. add #127.0.0.1 gs.apple.com in hosts file

But in vain... Plz help

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