HT203433: Get help using Automatic Downloads for purchased Apps, Music, and Books

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bak1323
Level 1 (0 points)

Q: Does anyone know how to advise Itunes that a downloaded song did not completely download especially when four other songs had no problem?

Downloaded Born to be Wild but only 1/2 the song downloaded. I also downloaded 4 other songs with no problem. How can I let Itunes know there is a problem with this song?

Posted on Jul 31, 2012 3:15 AM

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bak1323

Q: Does anyone know how to advise Itunes that a downloaded song did not completely download especially when four other songs had no p ... more

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Jul 31, 2012 4:23 AM in response to bak1323
    Level 10 (104,526 points)
    Apple TV
    Jul 31, 2012 4:23 AM in response to bak1323

    Welcome to the Apple Community.

     

    Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.

     

    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.

     

    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.

     

    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.