Previous 1 2 Next 15 Replies Latest reply: Apr 9, 2007 1:58 AM by James Knight3
topher Dailing Level 1 Level 1 (0 points)
I just got my macbook today... since turning the unit on, the trackpad button hasnt worked. Ive tried resetting the PRAM but still no luck...

Next thing i tried was to reinstall tiger, but when even after booting from the cd, the trackpad button doesnt work.

Anybody have any suggestions?

intel imac, Mac OS X (10.4.5)
  • markm Level 4 Level 4 (1,230 points)
    I would say that you are going to need to get the trackpad replaced (probably the whole keyboard actually).

    This is not that bad of a procedure - just make sure they have the parts in stock before you take it in. If they gave you the part and I was in LA I could do the repair in about 25 minutes so they should be able to make short work of it at the Genius Bar of your local mac store.
  • tribe Level 4 Level 4 (1,255 points)
    Are you using an external mouse ?
  • topher Dailing Level 1 Level 1 (0 points)
    Nope no external mouse plugged in...

    Also, thanks MarkM. Yeah I was already planning to bring it in to the Geniuses tomorrow, I just wish there was a simpler solution so that I wouldnt have to leave the machine there with them.
  • topher Dailing Level 1 Level 1 (0 points)
    wierdest thing... my trackpad button is working. I just turned the machine on this morning and it works. Just like that.
  • Rafael Muller Level 1 Level 1 (0 points)
    I have the same issue. Mine also comes and goes. Works for a while and then stops working. This is brand new ( arrived yesterday ). So will have to open a case and work on it..

    Raf
  • topher Dailing Level 1 Level 1 (0 points)
    Hey Raf,

    Keep me posted of what you end up doing... Im just wary of sending inn my laptop for any extened period of time.

    Thanks,
    Chris
  • glazerman Level 1 Level 1 (0 points)
    I have a similar problem with my new MacBook Pro, but it seems like the trackpad doesn't work only when I try to touch the lateral parts of it. If I start out in the center of the trackpad, it seems to work fine.

    Thoughts?
  • Jason Anthony Level 1 Level 1 (0 points)
    I have the same issue. Right out of the box and no trackpad button action. At first I thought that it only worked intermitantly, but I realized that it seems only to be "dead" for about three minutes after I boot. Then as if by magic, it starts working. Waking from sleep is fine, reboot and the button is dead again for three minutes.
  • Jason Anthony Level 1 Level 1 (0 points)
    So I'm changing my story, I think It is intermitant. I just powerered down and on again, and the button worked fine. Frustrating.
  • Dana Pero Level 1 Level 1 (10 points)
    I'm having the same problem, although mine seems to stop working if the computer sleeps with the bluetooth mouse connected, and I wake it up without the bluetooth mouse in range. Trackpad works fine again after I restart the MBP.

    I had the "Ignore trackpad when mouse is present" option selected in Mouse Preferences. I've unselected that, so I'll see if that fixes the problem.

    ~ Dana
  • Aquapaddler Level 1 Level 1 (25 points)
    I was having problems with my trackpad button sticking and exhibiting stranged clicking sounds. I took my Macbook Pro to an Apple Store and the rep agreed that it was unusual. My latches were also not closing the lid properly, but the Apple rep said "this is within spec." Long story short, they have to replace the top case which includes the trackpad and, I was happy to hear, the lid latches. Total cost was around $600, but I am still under 3 month warranty. I highly encourage anyone experiencing similar problems to take their machines in for repair.


    Macbook Pro 17-inch   Mac OS X (10.4.7)  

    Powerbook AL   Mac OS X (10.3.7)  
  • topher Dailing Level 1 Level 1 (0 points)
    It turns out that mine was being caused by the battery... About three weeks ago I noticed a really large disturbing bulge on the outer case of my battery... trackpad button was also not clicking and actually very erratic, much more so than when i first started reporting this on here....

    After I noticed the bulge I found that there was a recall for my battery. After removing the battery from the MBP, the trackpad works flawlessly... All this time, the battery was bulging on the inside applying pressure to the underside of the trackpad causing it to work intermittently. When the bulge got more pronounced and started appearing on the outerside of the battery the trackpad stopped wokring entirely...

    After replacing the battery, per apples recall, everythings working just fine. So anybody else who has had trouble, check the batteries...

    Later
    Toper
  • MacBook Pro Attorney Level 2 Level 2 (315 points)
    Wow....You are lucky buldge did not turn into fire.
  • Hewittpark Level 1 Level 1 (0 points)
    My machine had precisely the same issue. I read this post - so I lifted up the machine and the same bulge has appeared on the battery. One other symptom was that the battery was not giving any warning when it was getting low - the machine just depowered and switched itself off - not good.
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