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All replies
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Helpful answers
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Jul 31, 2012 9:18 AM in response to k0rd1anwby planb77,Have you tried a simple reset of the Shuffle?
Is your Shuffle model the one with the controls with into the headset or on the actual device?
B-rock
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Jul 31, 2012 12:06 PM in response to planb77by k0rd1anw,I've tried reseting but it still don't work.
It's second gen with control pad and I don't have headphones with volume control in them.
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Jul 31, 2012 1:25 PM in response to k0rd1anwby planb77,Your next and only remaining option is to connect the Shuffle to your computer and perform a restore of it via iTunes. This process wipes all content from the iPod, resets all settings back to their defaults, and reloads a fresh copy of the iPod's software onto the device. See here for instructions on restoring the Shuffle.
Restoring iPod shuffle to factory settings
If a restore doesn't help, it rules out the probability of it being software related, meaning it's a hardware problem. Your only option at this point is to either take or send your iPod in for service or replacement.
B-rock
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Jul 31, 2012 8:14 PM in response to k0rd1anwby planb77,In that case as I said above, it's hardware related, meaning you'll need to have the iPod serviced/replaced/repaired.
B-rock