Why are some songs not fully downloading?

Question

Level 1

1 points

Why are some songs not fully downloading?

Most of the songs that I've downloaded lately are not playing fully. They're stopping less than halfway through and skipping to the next song. I know this is happening to others also, is there any way I can fix this? It's rather unfair, since my mum has payed for all these songs, yet there's no point even buying them if I can't listen and enjoy them. Thus, I was wondering is there anything I can do, or must it be repaired by iTunes? Also, have iTunes aknowledged this problem? Thanks!

Posted on Jul 31, 2012 7:12 AM

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Answer 1

turingtest2

Level 10

278,351 points

Jul 31, 2012 7:28 AM in response to chloembailey

Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks from your iTunes library, close and then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.

While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.

If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.

See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store

tt2

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Answer 2

Jul 31, 2012 7:30 AM in response to chloembailey

Does the track play correctly in Quicktime Player or another media player? If it does then it is an iTunes issue. If it doesn't then it is possible the file was not completely downloaded, or is corrupt. If you are in a country where re-downloading is possible (iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085), delete the track and download again (Downloading [using iOS or computer] past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519). See tips on downloading in https://discussions.apple.com/thread/4158297?answerId=19097773022#19097773022

Other possible considerations:-

Is your iTunes up to date?

Solution to purchased songs not playing (2009) - http://discussions.apple.com/thread.jspa?threadID=1934256 - authorization issues and files not playing all the way through

https://discussions.apple.com/thread/3438959?answerId=17382022022#17382022022 - Problem was incomplete files due to poor WiFi connection

https://discussions.apple.com/thread/3438959?answerId=17661693022#17661693022 - issue resolved by re-downloading files or rebuilding library file [note, although the poster says this restored all, my understanding is the .xml file does not retain all the details of the original library file].

https://discussions.apple.com/thread/3988957 - updating Match

Incomplete playback seems to be reported several times a day here. I don't recall this happening before iTunes 10. I would suggest posting feedback to Apple so they aware of an issue.

iTunes application feedback - http://www.apple.com/feedback/itunesapp.html

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