TS1394: Troubleshooting Mac OS X installation and software updates (Mac OS X v10.6 and earlier)

Learn about Troubleshooting Mac OS X installation and software updates (Mac OS X v10.6 and earlier)

Jo Wace

Level 1 (0 points)

Q: Software Update NOT WORKING (Snow Leopard)

Software Update NOT WORKING (Snow Leopard)

Hi, I am currently using Snow Leopard 10.6 on my iMac. I opened iTunes and was told there was an update available so I clicked the button to download it. This obviously opened up the 'download' screen with blue bar. The blue bar does not move and the message comes up that the download failed. I have tried troubleshooting, but the message I get is that I am not connected to the internet - which I am.

Please help.

iMac, Mac OS X (10.6)

Posted on Jul 31, 2012 9:04 AM

I have this question too

Q: Software Update NOT WORKING (Snow Leopard)

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by ds store,

ds store Jul 31, 2012 10:18 AM in response to Jo Wace
Level 7 (30,400 points)

Jul 31, 2012 10:18 AM in response to Jo Wace

Check your iTunes version, it's reporting v10.6.3 here on 10.6.8 and no updates required.

You should be able to download it from here

https://www.apple.com/itunes/
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by Jo Wace,

Jo Wace Jul 31, 2012 10:50 AM in response to ds store
Level 1 (0 points)

Jul 31, 2012 10:50 AM in response to ds store

Thank you - I know I can download directly from Apple & have done so, but the problem is I can download no software updates at all.
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TS1394: Troubleshooting Mac OS X installation and software updates (Mac OS X v10.6 and earlier)

Q: Software Update NOT WORKING (Snow Leopard)

All replies Helpful answers

by ds store,

by Jo Wace,

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