Previous 1 2 Next 21 Replies Latest reply: Mar 27, 2006 1:45 PM by Katrina S.
cocochin Level 1 Level 1 (0 points)
I downloaded the newest version of iTunes and now an icon with "iTunesSetup" is stuck on my desktop. When I try to run it the message says it's not a valid Win32 application. If I try to delete it, it says that "it is being used by another person or program. Close any programs that might be using the file and try again." How do i get this icon off my desktop? it doesn't look good!

Windows XP
  • Katrina S. Level 7 Level 7 (24,090 points)
    Sounds like the operating system is confused and thinks an installation is in progress, using that file.

    Restart your PC.
    Go to your desktop again, right-click on it and choose delete.
  • cocochin Level 1 Level 1 (0 points)
    Sounds like the operating system is confused and
    thinks an installation is in progress, using that
    file.

    Restart your PC.
    Go to your desktop again, right-click on it and
    choose delete.


    It's no good. It's stuck there. If this helps: the icon is of a white window with a blue bar. The properties says there is nothing to the icon, 0 size on disc. The name, "iTunesSetup" has no ".exe" after it. HELP!
  • Katrina S. Level 7 Level 7 (24,090 points)
    Why not try downloading it from another site like filehippo.com?
    http://www.filehippo.com/download_itunes/

    It worked for this other person I helped.
    http://discussions.apple.com/thread.jspa?messageID=1677155&#1677155
  • b noir Level 9 Level 9 (72,015 points)
    hi Katrina!

    sorry to barge in, but could this be another of those weird 0-byte immovable icons that we have to beat to death with Pocket Killbox?

    ... i can't remember: if it is one of those, should we also be checking for malware on the PC? (i've only ever seen two reports of the immovable icons before, so i'm not sure what our treatment protocols are for this one.)

    love, b
  • Katrina S. Level 7 Level 7 (24,090 points)
    O yeah, b noir, good memory! I forgot about the pocket killbox thing.

    Some of these probs have been getting solved by download from another site, simply isntalling to a different folder.

    I've yet to get a pattern on it though.
  • cocochin Level 1 Level 1 (0 points)
    O yeah, b noir, good memory! I forgot about the
    pocket killbox thing.

    Some of these probs have been getting solved by
    download from another site, simply isntalling to a
    different folder.

    I've yet to get a pattern on it though


    well...I downloaded the latest version of iTunes at filehippo...nothing new. I know how ridiculous it is to be complaining about a stupid icon that isn't doing anything on my computer but it's really bothering me.
    I'm not as technically savy as you two are, what is this pocket killbox? Can i download it? I'm up for anything to get this demon icon off my screen!
    P.S. - If I am one of the few who you've heard this from, i don't know if i should be honored or feel like is screwed up big time.
  • cocochin Level 1 Level 1 (0 points)
    So...I downloaded Killbox and it doesn't work. I'm starting to feel like this is hopeless...I'm stuck with an ugly icon...
  • Katrina S. Level 7 Level 7 (24,090 points)
    Killbox wouldn't obliterate it! Oh dear.

    Right-click, properties, does it show a General tab with "Read only" checked? Get rid of that, if so.

    Can you get rid of it if you boot up in Safe Mode - No Networking?
  • cocochin Level 1 Level 1 (0 points)
    Killbox wouldn't obliterate it! Oh dear.

    Right-click, properties, does it show a General tab
    with "Read only" checked? Get rid of that, if so.

    Can you get rid of it if you boot up in Safe Mode -
    No Networking?


    Safe Mode with no networking...STILL NOTHING. I don't know what to do. Should I take it to a shop and see if they can delete it? I've done everything everyone told me and this icon won't disappear. This isn't cool.
  • b noir Level 9 Level 9 (72,015 points)
    hi cocochin!

    delving back into the archives, i found that Jeff eventually had to use the "delete on reboot" option with Pocket Killbox in order to get rid of his immovable icons:

    http://discussions.apple.com/message.jspa?messageID=805210#805210

    have you tried that yet? (sorry i can't give you more specific advice on this, but i've never actually used Pocket Killbox myself.)

    also from the archives ... here's something on possible malware causes of the immovable icons:

    http://discussions.apple.com/click.jspa?searchID=-1&messageID=1611886

    love, b
  • Katrina S. Level 7 Level 7 (24,090 points)
    Will it let you rename it? Do you get any kind of error message when you try renaming it?

    I dunno if it's worth paying someone to delete it.
  • b noir Level 9 Level 9 (72,015 points)
    hi Katrina!

    Will it let you rename it? Do you get any kind of error message when you try renaming it?

    apologies, but i'm going to think out loud at you.

    i'm vaguely contemplating now, with these immovable icons, if there might be no file there at all. what people are seeing is just what is being produced by a "stuck registry key" for the icon ...

    that could fit with your observations that sometimes the wee blighters go away after a reinstall. the install process might end up clearing that key properly in passing in those cases ...

    (i have no idea what registry keys govern the appearance of a default icon for an iTunesSetup.exe, though ... that's the sort of thing i turn to you and Otto for advice on ...)

    love, b
  • Katrina S. Level 7 Level 7 (24,090 points)
    Yeah, it's zero byts, so no real file, just the makings of a file.

    Something like this?
    HKEYCLASSESROOT\Applications\iTunes.exe\DefaultIcon
  • b noir Level 9 Level 9 (72,015 points)
    yeah, something like that ... except i think we need to be checking for the iTunesSetup.exe icon rather than the iTunes one.

    i think it's plausible that there might be two different keys in play here. the last few times i've been watching my desktop during program installs (of one sort or another), i've first seen the generic windows placeholder-boxy-icon thingy show up, and then the "real icon". (i think cocochin is getting the boxy thing.)

    gosh, this is giving me flashbacks to the itunes-5.0.x/QT-7.0.2 days (shudder), when people would get those horrible QT 1402s hanging up on the QT Default Icon key ...

    love, b
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