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problem updating iTunes...

I downloaded the newest version of iTunes and now an icon with "iTunesSetup" is stuck on my desktop. When I try to run it the message says it's not a valid Win32 application. If I try to delete it, it says that "it is being used by another person or program. Close any programs that might be using the file and try again." How do i get this icon off my desktop? it doesn't look good!

Windows XP

Posted on Mar 23, 2006 9:14 PM

Reply
21 replies

Mar 24, 2006 5:18 AM in response to Katrina S.

Sounds like the operating system is confused and
thinks an installation is in progress, using that
file.

Restart your PC.
Go to your desktop again, right-click on it and
choose delete.


It's no good. It's stuck there. If this helps: the icon is of a white window with a blue bar. The properties says there is nothing to the icon, 0 size on disc. The name, "iTunesSetup" has no ".exe" after it. HELP!

Mar 24, 2006 12:00 PM in response to Katrina S.

hi Katrina!

sorry to barge in, but could this be another of those weird 0-byte immovable icons that we have to beat to death with Pocket Killbox?

... i can't remember: if it is one of those, should we also be checking for malware on the PC? (i've only ever seen two reports of the immovable icons before, so i'm not sure what our treatment protocols are for this one.)

love, b

Mar 24, 2006 1:51 PM in response to Katrina S.

O yeah, b noir, good memory! I forgot about the
pocket killbox thing.

Some of these probs have been getting solved by
download from another site, simply isntalling to a
different folder.

I've yet to get a pattern on it though


well...I downloaded the latest version of iTunes at filehippo...nothing new. I know how ridiculous it is to be complaining about a stupid icon that isn't doing anything on my computer but it's really bothering me.
I'm not as technically savy as you two are, what is this pocket killbox? Can i download it? I'm up for anything to get this demon icon off my screen!
P.S. - If I am one of the few who you've heard this from, i don't know if i should be honored or feel like is screwed up big time. 🙂

Mar 26, 2006 10:12 AM in response to Katrina S.

Killbox wouldn't obliterate it! Oh dear.

Right-click, properties, does it show a General tab
with "Read only" checked? Get rid of that, if so.

Can you get rid of it if you boot up in Safe Mode -
No Networking?


Safe Mode with no networking...STILL NOTHING. I don't know what to do. Should I take it to a shop and see if they can delete it? I've done everything everyone told me and this icon won't disappear. This isn't cool.

Mar 26, 2006 10:32 AM in response to cocochin

hi cocochin!

delving back into the archives, i found that Jeff eventually had to use the "delete on reboot" option with Pocket Killbox in order to get rid of his immovable icons:

http://discussions.apple.com/message.jspa?messageID=805210#805210

have you tried that yet? (sorry i can't give you more specific advice on this, but i've never actually used Pocket Killbox myself.)

also from the archives ... here's something on possible malware causes of the immovable icons:

http://discussions.apple.com/click.jspa?searchID=-1&messageID=1611886

love, b

Mar 26, 2006 6:36 PM in response to Katrina S.

hi Katrina!

Will it let you rename it? Do you get any kind of error message when you try renaming it?

apologies, but i'm going to think out loud at you.

i'm vaguely contemplating now, with these immovable icons, if there might be no file there at all. what people are seeing is just what is being produced by a "stuck registry key" for the icon ...

that could fit with your observations that sometimes the wee blighters go away after a reinstall. the install process might end up clearing that key properly in passing in those cases ...

(i have no idea what registry keys govern the appearance of a default icon for an iTunesSetup.exe, though ... 🙂 that's the sort of thing i turn to you and Otto for advice on ...)

love, b

Mar 26, 2006 8:50 PM in response to Katrina S.

🙂 yeah, something like that ... except i think we need to be checking for the iTunesSetup.exe icon rather than the iTunes one.

i think it's plausible that there might be two different keys in play here. the last few times i've been watching my desktop during program installs (of one sort or another), i've first seen the generic windows placeholder-boxy-icon thingy show up, and then the "real icon". (i think cocochin is getting the boxy thing.)

gosh, this is giving me flashbacks to the itunes-5.0.x/QT-7.0.2 days (shudder), when people would get those horrible QT 1402s hanging up on the QT Default Icon key ...

love, b

problem updating iTunes...

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