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User profile for user: gingerninja106
gingerninja106 Author
User level: Level 1
0 points

Magic Trackpad loses Connection after sleep

Hi there


My iMac is the 21.5" model from Mid-2010. I have had it through Snow Leopard, Lion and now Mountain Lion.


Before the update to Lion, my Magic Trackpad began losing it's connection when waking the machine from sleep. I could touch the trackpad down, which would prompt the iMac to wake up, but upon waking the trackpad would automatically be disconnected (the bluetooth keyboard would work fine immediately). After leaving the iMac for a few minutes, I would come back and the trackpad had connected itself. After becoming bored of waiting for this to occur, i fiddled with forgetting the device and re-connecting, as well as adding the device to favourites, but none of these worked. Around this time, Lion was released and upon updating the trackpad worked fine.


I have now updated to Mountain Lion since the day of release, and the dreaded trackpad issues are back in exactly the same format: trackpad is happy to wake the machine up, but disconnects immediately.


Checking Console today trying to get to the bottom of it, the following messages are being received until the trackpad connects:


31/07/2012 06:58:59.000kernel[0][ffffff80219b4400][BNBTrackpadDevice::init][75.15] init is complete
31/07/2012 06:58:59.000kernel[0][ffffff80219b4400][BNBTrackpadDevice::handleStart][75.15] returning 1
31/07/2012 06:58:59.000kernel[0][ffffff802da4c400][AppleMultitouchHIDEventDriver::start] entered
31/07/2012 06:59:03.000kernel[0][BNBTrackpadDevice][waitForData][c8-bc-c8-f6-29-a3] Timeout waiting for data
31/07/2012 06:59:03.000kernel[0][ffffff80219b4400][BNBTrackpadDevice::getExtendedReport][75.15] ERROR: [BNBTrackpadDevice] getReport returned error e00002d6 for reportID 0x0061
31/07/2012 06:59:03.000kernel[0][ffffff80219b4400][BNBTrackpadDevice::getVoltagesCalibrated][75.15] ERROR: Unable to get calibrated battery thresholds report for product ID 782
31/07/2012 06:59:04.000kernel[0][BNBDevice::staticKickStartTimerFired] Timer fired with owner 0xffffff80219b4400
31/07/2012 06:59:04.000kernel[0][ffffff80219b4400][BNBDevice::staticKickStartTimerFired] ========= Forcing MT restart =========
31/07/2012 06:59:05.000kernel[0]### ERROR: Exit sniff failed (probably already unsniffed) (err=10)
31/07/2012 06:59:08.000kernel[0][BNBTrackpadDevice][waitForHandshake][c8-bc-c8-f6-29-a3] Timeout waiting for handshake
31/07/2012 06:59:08.000kernel[0][ffffff80219b4400][BNBTrackpadDevice::_simpleSetReport][75.15] ERROR: setReport returned error 0xe00002d6 for reportID 0xF2
31/07/2012 06:59:08.000kernel[0][ffffff80219b4400][BNBTrackpadDevice::_resetMultitouchDevice][75.15] ERROR: _simpleSetReport returned error 0xe00002d6
31/07/2012 06:59:25.000kernel[0][ffffff802914f400][BNBTrackpadDevice::init][75.15] init is complete
31/07/2012 06:59:25.000kernel[0][ffffff802914f400][BNBTrackpadDevice::handleStart][75.15] returning 1
31/07/2012 06:59:25.000kernel[0][ffffff802da46600][AppleMultitouchHIDEventDriver::start] entered
31/07/2012 06:59:29.000kernel[0][BNBTrackpadDevice][sendData][c8-bc-c8-f6-29-a3] commandSleep in sendData returned an error
31/07/2012 06:59:29.000kernel[0][BNBDevice::staticKickStartTimerFired] Timer fired with owner 0xffffff802914f400
31/07/2012 06:59:29.000kernel[0][ffffff802914f400][BNBDevice::staticKickStartTimerFired] ========= Forcing MT restart =========
31/07/2012 06:59:32.000kernel[0][BNBTrackpadDevice][sendData][c8-bc-c8-f6-29-a3] commandSleep in sendData returned an error
31/07/2012 06:59:36.000kernel[0][BNBTrackpadDevice][waitForData][c8-bc-c8-f6-29-a3] Timeout waiting for data
31/07/2012 06:59:36.000kernel[0][ffffff802914f400][BNBTrackpadDevice::getExtendedReport][75.15] ERROR: [BNBTrackpadDevice] getReport returned error e00002d6 for reportID 0x0047
31/07/2012 06:59:36.000kernel[0][BNBTrackpadDevice][updateBatteryLevel] Couldn't get battery percentage from device
31/07/2012 06:59:36.000kernel[0][BNBTrackpadDevice][waitForHandshake][c8-bc-c8-f6-29-a3] Timeout waiting for handshake
31/07/2012 06:59:36.000kernel[0][ffffff802914f400][BNBTrackpadDevice::_simpleSetReport][75.15] ERROR: setReport returned error 0xe00002d6 for reportID 0xF2
31/07/2012 06:59:36.000kernel[0][BNBTrackpadDevice][waitForData][c8-bc-c8-f6-29-a3] Timeout waiting for data
31/07/2012 06:59:36.000kernel[0][ffffff802914f400][BNBTrackpadDevice::_resetMultitouchDevice][75.15] ERROR: _simpleSetReport returned error 0xe00002d6
31/07/2012 06:59:36.000kernel[0][ffffff802914f400][BNBTrackpadDevice::getExtendedReport][75.15] ERROR: [BNBTrackpadDevice] getReport returned error e00002d6 for reportID 0x0047
31/07/2012 06:59:36.000kernel[0][BNBTrackpadDevice][updateBatteryLevel] Couldn't get battery percentage from device
31/07/2012 06:59:40.000kernel[0]### ERROR: Exit sniff failed (probably already unsniffed) (err=10)
31/07/2012 06:59:49.000kernel[0][ffffff8023c5c400][BNBTrackpadDevice::init][75.15] init is complete
31/07/2012 06:59:49.000kernel[0][ffffff8023c5c400][BNBTrackpadDevice::handleStart][75.15] returning 1
31/07/2012 06:59:49.000kernel[0][ffffff802da40a00][AppleMultitouchHIDEventDriver::start] entered
31/07/2012 06:59:53.000kernel[0][BNBTrackpadDevice][waitForData][c8-bc-c8-f6-29-a3] Timeout waiting for data
31/07/2012 06:59:53.000kernel[0][ffffff8023c5c400][BNBTrackpadDevice::getExtendedReport][75.15] ERROR: [BNBTrackpadDevice] getReport returned error e00002d6 for reportID 0x0047
31/07/2012 06:59:53.000kernel[0][BNBTrackpadDevice][updateBatteryLevel] Couldn't get battery percentage from device
31/07/2012 06:59:53.000kernel[0][BNBTrackpadDevice][sendData][c8-bc-c8-f6-29-a3] commandSleep in sendData returned an error
31/07/2012 06:59:53.000kernel[0][BNBDevice::staticKickStartTimerFired] Timer fired with owner 0xffffff8023c5c400
31/07/2012 06:59:53.000kernel[0][ffffff8023c5c400][BNBDevice::staticKickStartTimerFired] ========= Forcing MT restart =========
31/07/2012 06:59:56.000kernel[0][BNBTrackpadDevice][sendData][c8-bc-c8-f6-29-a3] commandSleep in sendData returned an error
31/07/2012 07:00:00.000kernel[0][BNBTrackpadDevice][waitForData][c8-bc-c8-f6-29-a3] Timeout waiting for data
31/07/2012 07:00:00.000kernel[0][ffffff8023c5c400][BNBTrackpadDevice::getExtendedReport][75.15] ERROR: [BNBTrackpadDevice] getReport returned error e00002d6 for reportID 0x0047
31/07/2012 07:00:00.000kernel[0][BNBTrackpadDevice][updateBatteryLevel] Couldn't get battery percentage from device
31/07/2012 07:00:00.000kernel[0][BNBTrackpadDevice][waitForHandshake][c8-bc-c8-f6-29-a3] Timeout waiting for handshake
31/07/2012 07:00:00.000kernel[0][ffffff8023c5c400][BNBTrackpadDevice::_simpleSetReport][75.15] ERROR: setReport returned error 0xe00002d6 for reportID 0xF2
31/07/2012 07:00:00.000kernel[0][ffffff8023c5c400][BNBTrackpadDevice::_resetMultitouchDevice][75.15] ERROR: _simpleSetReport returned error 0xe00002d6
31/07/2012 07:00:04.000kernel[0]### ERROR: Exit sniff failed (probably already unsniffed) (err=10)
31/07/2012 07:00:14.000kernel[0][ffffff8028593000][BNBTrackpadDevice::init][75.15] init is complete
31/07/2012 07:00:14.000kernel[0][ffffff8028593000][BNBTrackpadDevice::handleStart][75.15] returning 1
31/07/2012 07:00:14.000kernel[0][ffffff8024814e00][AppleMultitouchHIDEventDriver::start] entered
31/07/2012 07:00:18.000kernel[0][BNBTrackpadDevice][sendData][c8-bc-c8-f6-29-a3] commandSleep in sendData returned an error
31/07/2012 07:00:18.000kernel[0][BNBDevice::staticKickStartTimerFired] Timer fired with owner 0xffffff8028593000
31/07/2012 07:00:18.000kernel[0][ffffff8028593000][BNBDevice::staticKickStartTimerFired] ========= Forcing MT restart =========
31/07/2012 07:00:21.000kernel[0][BNBTrackpadDevice][sendData][c8-bc-c8-f6-29-a3] commandSleep in sendData returned an error
31/07/2012 07:00:25.000kernel[0][BNBTrackpadDevice][waitForData][c8-bc-c8-f6-29-a3] Timeout waiting for data
31/07/2012 07:00:25.000kernel[0][ffffff8028593000][BNBTrackpadDevice::getExtendedReport][75.15] ERROR: [BNBTrackpadDevice] getReport returned error e00002d6 for reportID 0x0047
31/07/2012 07:00:25.000kernel[0][BNBTrackpadDevice][updateBatteryLevel] Couldn't get battery percentage from device
31/07/2012 07:00:25.000kernel[0][BNBTrackpadDevice][waitForData][c8-bc-c8-f6-29-a3] Timeout waiting for data
31/07/2012 07:00:25.000kernel[0][ffffff8028593000][BNBTrackpadDevice::getExtendedReport][75.15] ERROR: [BNBTrackpadDevice] getReport returned error e00002d6 for reportID 0x0047
31/07/2012 07:00:25.000kernel[0][BNBTrackpadDevice][updateBatteryLevel] Couldn't get battery percentage from device
31/07/2012 07:00:25.000kernel[0][BNBTrackpadDevice][waitForHandshake][c8-bc-c8-f6-29-a3] Timeout waiting for handshake
31/07/2012 07:00:25.000kernel[0][ffffff8028593000][BNBTrackpadDevice::_simpleSetReport][75.15] ERROR: setReport returned error 0xe00002d6 for reportID 0xF2
31/07/2012 07:00:25.000kernel[0][ffffff8028593000][BNBTrackpadDevice::_resetMultitouchDevice][75.15] ERROR: _simpleSetReport returned error 0xe00002d6
31/07/2012 07:00:29.000kernel[0]### ERROR: Exit sniff failed (probably already unsniffed) (err=10)
31/07/2012 07:00:37.000kernel[0][ffffff80278a6000][BNBTrackpadDevice::init][75.15] init is complete
31/07/2012 07:00:37.000kernel[0][ffffff80278a6000][BNBTrackpadDevice::handleStart][75.15] returning 1
31/07/2012 07:00:37.000kernel[0][ffffff802d843000][AppleMultitouchHIDEventDriver::start] entered
31/07/2012 07:00:37.000kernel[0][ffffff802dae5d00][AppleMultitouchDevice::start] entered



This did seem to connect quicker than it normally would for this instance, but still not instantly as it used to.


Any ideas please folks?


Mike

Magic Trackpad-OTHER, OS X Mountain Lion

Posted on Jul 31, 2012 11:23 AM

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2 replies
User profile for user: CloudWatch
CloudWatch
User level: Level 1
5 points

Jul 4, 2014 3:58 PM in response to gingerninja106

I had the same problem. I have found a work around - sort of. I have unchecked the option to "Allow Bluetooth devices to wake this computer" (System Preferences / Bluetooth / Advanced). I no longer have the problem. Having to wake the computer another way (I have a USB wireless mouse so no problem for me) and waiting a second or two for the bluetooth devices to connect is less annoying than continually losing trackpad connection. I hope that helps you too.

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Magic Trackpad loses Connection after sleep

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