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Larry10000

Q: i purshased an album and one song is cut short what do i do

i purchased an album and was song was cut short how can i get the whole song thanks

Posted on Jul 31, 2012 12:07 PM

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Q: i purshased an album and one song is cut short what do i do

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  • by King_Penguin,

    King_Penguin King_Penguin Jul 31, 2012 12:16 PM in response to Larry10000
    Level 10 (135,475 points)
    iTunes
    Jul 31, 2012 12:16 PM in response to Larry10000

    Other people have been having similar problems with songs over a number of days, I assume that there has been a problem with Apple's servers.

     

    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting it from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.

     

    If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link.