psudc13

Q: Why does my apple tv 2 lose network connectivity?

I've searched on this topic for a while and have not found an answer as to why I keep losing network connectivity.  After owning my apple tv for almost a year it started losing network connectivity.  At first like many others it just required me to re-enter my network information.  Now however the only solution is to restore the apple tv downloading the latest OS.  I first believed this was due to its IP address expiring and the apple tv not acquiring a new address.  So I set a static IP address for the apple tv.  It worked for a few more days and then stopped working again.  Next I thought it was perhaps the actiontec router I have with my internet service so I added another router to fix this problem.  I first set the router up with my macbook and checked its connectivity (everything worked fine).  When I went back to the apple tv I had the same issue.  I selected the new network and entered the WEP password and received the 3902 error message.  I know now the only way it will work is if I restore the apple tv.  And I know at some point no matter what router I use it will stop working.  Because I've loaded various iterations of the OS I have to believe its a hardware issue.  And unfortunately when I finally discovered this problem my 1 year warrant expired so I'm SOL.  Does anyone have any ideas as to why this is occurring?  I've read and tried the various "solutions" others have used for networking issues (static ip's, fixing the channel etc.) and nothing seems to work.  I have no means of hardwiring this thing so if no solution is found I will need to dump it for something else.  Worst apple experience I have had to date and it really leaves a sour taste in my mouth.

AppleTV 2

Posted on Jul 31, 2012 2:32 PM

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Q: Why does my apple tv 2 lose network connectivity?

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Jul 31, 2012 2:44 PM in response to psudc13
    Level 10 (103,341 points)
    Apple TV
    Jul 31, 2012 2:44 PM in response to psudc13

    Welcome to the Apple community.

     

    Have you tried the Apple TV in another location.

  • by psudc13,

    psudc13 psudc13 Jul 31, 2012 3:27 PM in response to Winston Churchill
    Level 1 (1 points)
    Jul 31, 2012 3:27 PM in response to Winston Churchill

    Thanks for the reply. Yes to answer your question. We've rearranged furniture a few times so its been moved around. My place isn't big so distance shouldn't be a problem.  Right now though it shows no bars. This is what happens when it wont connect. If I restore it though it will be full strength and connect. This is what always seems to happens. Also I can see my network and others around me right now. Any other ideas?

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jul 31, 2012 3:32 PM in response to psudc13
    Level 10 (103,341 points)
    Apple TV
    Jul 31, 2012 3:32 PM in response to psudc13

    Actually, I meant in another location altogether, such as your office or at a friends house. My suspicion is that it is a network problem, however you seem convinced it's a hardware problem. Locating the Apple TV to another location may well determine this.

  • by psudc13,

    psudc13 psudc13 Jul 31, 2012 4:16 PM in response to Winston Churchill
    Level 1 (1 points)
    Jul 31, 2012 4:16 PM in response to Winston Churchill

    Can you explain your thinking or if you have ideas on what it might be? I should not say its a hardware problem but I do believe it's the apple tv. I have friends with the same setup as me without problems. They have the same service provider, router (make, model) without any issues. And like I said it worked for almost a year. And the only fix is a restore of the apple tv. Rebooting the router, changing ip address assignment, fixing channel, downgrading to b or g from compatability mode has no affect.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jul 31, 2012 4:26 PM in response to psudc13
    Level 10 (103,341 points)
    Apple TV
    Jul 31, 2012 4:26 PM in response to psudc13

    There are many things that could do this, including other devices that have been introduced into the location, neighbouring networks, software updates et cetera et cetera. However if you have a number of friends with an Apple TV that is working in their location, that would be an ideal opportunity to test yours.

  • by Craig Ot,

    Craig Ot Craig Ot Oct 13, 2015 6:43 PM in response to Winston Churchill
    Level 1 (0 points)
    Oct 13, 2015 6:43 PM in response to Winston Churchill

    I have just recently started having this problem as well. I have had my appleTV for about 3 years or so.  I have never had this problem.  It just loses its network connection and the only way I can get it to reconnect is to restart the appleTV device.  I have two other computers and a sony dvd player and an iPhone that all connect to my home wifi and none of them seem to have any problems at all.  In fact I go so fed up with the network drop that I went up and finished watching my movie on the dvd player via Netflix.I have tried rebooting my router and that has no effect on my appleTV.  I have tried going to Network and trying to reconnect to my network, but it doesn't work until I restart the appleTV device.  I have tried to resent the appleTV device and that didn't work either.  I have tried to do a software update and that either comes back unsuccessful or its all up to date.  I have tried unplugging the appleTV device for 24 hours and there was no luck there.  I have tried connecting to a different network and that didn't work.  I know the signal is good to the appleTV as I am sitting right next to it on this computer and I have full strength WIFI at this computer. I have tried checking all the connections and they are all tight and clean.  I have tried moving the appleTV device to a different tv and I still have the same problem.  I am guessing that this device is just at the end of it's life at this point, but 3 years seems like a really short lifespan, even for apple.

  • by vazandrew,

    vazandrew vazandrew Oct 13, 2015 7:02 PM in response to Craig Ot
    Level 6 (19,016 points)
    Apple TV
    Oct 13, 2015 7:02 PM in response to Craig Ot

    In order to verify the signal you would need a diagnostics report from istumbler, netstumbler or similar. Did you test at another location and/or at Apple?

  • by wendyfromankeny,

    wendyfromankeny wendyfromankeny Sep 4, 2016 8:59 PM in response to Craig Ot
    Level 1 (8 points)
    Apple TV
    Sep 4, 2016 8:59 PM in response to Craig Ot

    didnyou ever get it fixed? My device has started to lose signal/connection constsntly. It worked great for a couple years and now it drops connection all the time. So im wondering if you found a fix that worked?

  • by vazandrew,

    vazandrew vazandrew Sep 4, 2016 10:23 PM in response to wendyfromankeny
    Level 6 (19,016 points)
    Apple TV
    Sep 4, 2016 10:23 PM in response to wendyfromankeny

    You will need to troubleshoot your network, issues can come at any time