HT202417: About Apple Remote Desktop client 3.5.3

Learn about About Apple Remote Desktop client 3.5.3
lorig352

Q: How can I get this version back on my computers?

I upgraded to 3.6.0 and now I can no longer remote into my machines properly. It seems like I can remote in once and then it won't let me do it again. It will wake the machines from sleep, but won't bring up the screen on my end.

Mac Pro, Mac OS X (10.7.4)

Posted on Jul 31, 2012 4:16 PM

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Q: How can I get this version back on my computers?

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  • Helpful answers

  • by madhatt159,

    madhatt159 madhatt159 Aug 1, 2012 7:40 AM in response to lorig352
    Level 1 (0 points)
    Aug 1, 2012 7:40 AM in response to lorig352

    yup, same issue, just upgraded one of my machines today and can't connect to it any longer...  really ***** for me as that machine is remote at a server farm with no easy access for me

  • by leonfrombrunssum,

    leonfrombrunssum leonfrombrunssum Aug 1, 2012 8:34 AM in response to lorig352
    Level 1 (25 points)
    Aug 1, 2012 8:34 AM in response to lorig352

    uodate your remote desktop app or update your remote desktop clients through software-update in the "apple menu"

  • by madhatt159,

    madhatt159 madhatt159 Aug 1, 2012 8:36 AM in response to leonfrombrunssum
    Level 1 (0 points)
    Aug 1, 2012 8:36 AM in response to leonfrombrunssum

    of course this was the very first thing I tried... all machines are running 3.6 470.93

  • by Mark Whittemore,

    Mark Whittemore Mark Whittemore Aug 1, 2012 4:29 PM in response to lorig352
    Level 1 (15 points)
    Aug 1, 2012 4:29 PM in response to lorig352

    Is only Remote Desktop.app upgraded to 3.6 or are the clients upgraded to 3.6 as well? 

     

    Assuming you upgraded the clients to 3.6 then do the following to see if the screen sharing server process is enabled to run:

     

    1. ssh to an affected client

    2. Execute:  sudo launchctl list | grep screen

     

    If the service is enabled then you will see the following output:

     

    -0com.apple.screensharing

     

     

    If the service is running then the next thing to check is to make sure the expected processes are running and under the correct user ids.

     

    Execute:

    1. Start a screen sharing connection to an affected client (expected of course that it won't actually connect)

    2. ssh to the affected client

    3. Execute: ps alxww | grep -i screen

     

    You should see something like this:

        0 64671     1   0  33  0  2572076  85544 -      Ss     ??    0:05.26 /System/Library/CoreServices/RemoteManagement/screensharingd.bundle/Contents/Ma cOS/screensharingd

      501 64673   238   0  33  0  2567544  23064 -      S      ??    0:02.94 /System/Library/CoreServices/RemoteManagement/ScreensharingAgent.bundle/Content s/MacOS/ScreensharingAgent

     

    This first column is the uid under which the process is running.  screensharingd should be running as uid 0. ScreensharingAgent should be running as the uid of currently logged in user (501 in the example above) or 0 if no one is logged in.

     

    If the uid for screensharingd is not 0 and/or ScreensharingAgent is not running then something may have gone wrong when the service was restarted during the client upgrade process.  If possible, try rebooting the machine and see if you can control the screen after the reboot.

  • by madhatt159,

    madhatt159 madhatt159 Aug 2, 2012 8:08 AM in response to Mark Whittemore
    Level 1 (0 points)
    Aug 2, 2012 8:08 AM in response to Mark Whittemore

    Hello,

     

    Well, rebooting the machine doesn't do anything.

     

    Here are my results of the commands you talked about.

     

    sudo launchctl list | grep screen

     

    --11com.apple.screensharing.agent
    -0com.apple.screensharing

     

    ps alxww | grep -i screen

     

    0   390     1   0  49  0 19285132  18480 -      Ss     ??   26:07.54 /System/Library/Frameworks/ScreenSaver.framework/Versions/A/Resources/ScreenSav erEngine.app/Contents/MacOS/ScreenSaverEngine -loginWindow

      501  8039  8029   0  31  0  2434892    532 -      S+   s000    0:00.00 grep -i screen

     

    still nothing... this is really starting to SUCK!  that computer is at it's log in screen and I need to get it logged in and controlled so I can start working again!

     

    Thanks for your help btw,  I assume I'm the only one with this issue?

  • by hsjk1,

    hsjk1 hsjk1 Aug 2, 2012 9:25 AM in response to lorig352
    Level 1 (0 points)
    Aug 2, 2012 9:25 AM in response to lorig352

    Same issue for me as well after the update, and I know it was the update because I remoted in to do the update, then once the update was complete it booted my connection. Nothing seems to work to let me in.

  • by lorig352,

    lorig352 lorig352 Aug 2, 2012 5:51 PM in response to lorig352
    Level 1 (0 points)
    Aug 2, 2012 5:51 PM in response to lorig352

    It seems like something locks up with the connection sometimes. I can connect after I restart the remote machine it seems, but it is almost like the connection stays open when you've disconnected. One time I tried to shut my screen sharing of by unchecking the box in the system preferences, but it wouldnt uncheck until after I restarted the machine. I don't think this always happens, but I have left the remote machine on and awake with monitor on and still couldn't get in. I also noticed that one time I was able to get in, I tried to put the remote machine to sleep before I disconnected and the next morning when I got to work it wasn't sleeping and I couldn't remote to it. I have tried other vnc applications when screen sharing doesn't get in, and they seem like they make the connection but the screen never comes up and the connection eventually drops.

  • by jochenabitz,

    jochenabitz jochenabitz Aug 3, 2012 11:20 AM in response to lorig352
    Level 1 (0 points)
    Aug 3, 2012 11:20 AM in response to lorig352

    The same behavior here. Looking for a solution...