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Level 1

10 points

Import video to Aperture library on Mountain Lion

I was on OS X Lion and all worked perfectly, but when I've installed Mountaion lion and Aperture 3.3.2... It can't import any types of video files to Aperture library now.

When I go to File -> Import -> Files ... it shows me an empty folder (if there is video only) or photos:

When I drag and drop any video file to Aperture icon, it says:

So, if I import video file to iPhoto library and then open it in Aperture, it can't play video:

I've searched about this problem, but I couldn't find anything. I don't know where's my mistake. Maybe Aperture on Mountain Lion has bug?

MacBook Pro, OS X Mountain Lion

Posted on Aug 1, 2012 4:30 AM

Best answer

Gerhard Bergmann

Level 1

64 points

Hallo in2om,

yesterday my problem was solved.

First I reinstalled (and updated) Aperture again, but this did not help.

Then I started from the recovery partition (cmd-r during start) and reinstalled Mountain Lion. No, you won't loose anything (but have a backup anyway!!). I did not have the Golden Master (as TheWrongStuff had), but the "normal" release fom the AppStore. But reinstallation helped anyway!

Now I am able to import again, and play my "old" movies, as it used to be!

Anyway, Apple is interested in my Aperture Library, I will send it to them on Monday. If they find out anything else, I will report here.

Just try to reinstall Mountain Lion, you can't do anything wrong doing this, I hope it works for you, too.

Have a nice weekend!

Posted on Aug 11, 2012 1:15 AM

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★ Helpful

AJL.

Level 1

14 points

Aug 8, 2012 1:41 AM in response to in2om

I have installed and run a host of applications and have not been able to break Aperture again.

The only apps I haven't tested from other posts are Chrome, AppCleaner and PS Elements.

I have resolved the issue for myself following the steps in my earlier post.

I will be sure to post the cause back if it breaks again but for now I'm sorted.

Note - this was a clean build - no import tools were used and all prefs were set up again from scratch.

Time for a fresh start 🙂.

Regards,

AJL.

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★ Helpful

TheWrongStuff

Level 1

9 points

Aug 11, 2012 1:36 AM in response to in2om

When you reinstall you don't lose anything. Just reinstall over the existing install. It takes a short period of time and your machine will be the same way it was before, except Aperture is fixed.

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99 replies

in2om Author

Level 1

10 points

Oct 4, 2012 6:15 AM in response to AJL.

After the last update it stopped importing again 😠

Can someone share com.apple.xpchelper.cache with me (and not just)?

AJL.

Level 1

14 points

Jan 20, 2013 11:28 AM in response to in2om

in2om Author

Level 1

10 points

Oct 4, 2012 6:28 AM in response to AJL.

Thanks for your quick reply.

It just works! 🙂

Aye Es Oh

Level 2

330 points

Oct 4, 2012 10:58 AM in response to in2om

So was the com.apple.xpchelper.cache file missing entirely or was it somehow corrupted?

in2om Author

Level 1

10 points

Oct 4, 2012 11:04 AM in response to Aye Es Oh

The file is missing entirely.

Aye Es Oh

Level 2

330 points

Oct 5, 2012 11:44 AM in response to in2om

Interesting... I wonder if some sort of cache cleaner app is responsible for this.

Oct 22, 2012 1:43 AM in response to AJL.

I think you nailed it man. Cheers to the coordinated effort! The dropbox file really saved me time!

Nov 24, 2012 5:58 PM in response to AJL.

After a Time Machine restore I had the issue described by the OP. I did not have a copy of com.apple.xpchelper.cache in my /System/Library/Caches/ folder. I used the file posted by AJL. and after a reboot it immediately resolved the problem. Thank you! I can now import new videos into Aperture and view my previously imported videos.

Some extra info: currently (and prior to the Time Machine restore) I am using OS X 10.8.2 and Aperture 3.4.3 (both the current versions). I did a Time Machine restore from an AirPort Extreme with a USB HDD attached. The restore seemed to work fine except for Aperture. (I think I recall having to rebuild my Aperture library prior to its first use due to it not starting properly.)

aswick

Level 1

4 points

Dec 2, 2012 9:57 PM in response to in2om

Similar thing as ClimbrJohn happened to me:

I upgraded my hard drive and was able to get a copy of com.apple.xpchelper.cache from the old hard drive. File copy and reboot yielded similar results.

OS X 10.8.2 and Aperture 3.4.3 (current versions). I did a Time Machine restore from a Time Capsule. The restore seemed to work fine except for Aperture.

Dec 4, 2012 4:11 PM in response to AJL.

AJL! You are the best!

This is exactly the problem with my system. I have recently reinstalled OSX via Time Capsule Backup. Going to

/System/Library/Caches

com.apple.xpchelper.cache did not exist. Thanks to you again, I was able to get this file and once I rebooted, my .AVI, .MOV, and .MP4 videos were able to be played! The thumbnails were still all kinds of messed up, but easily fixed by recreating them.

APPLE NEEDS TO READ THIS! This is important. It hasn't been fixed in over 6 months, it would appear. I'm sure I wasn't the only one aggrivated by this problem, and I am sure there are less Tech savvy people still suffering.

Dec 15, 2012 7:35 AM in response to Daviathon

OK, after being troubled for a couple of months with my Aperture not importing new and not playing old videos, and after following the advice about the xpchelper.cache file and being ready to re-install Mountain Lion, I got an epiphany, which apparently has solved the issue for me.

What I did was to remove all the extended attributes from the files in my Pictures folder. I used the command

xattr -cr Pictures

And presto, functionality for videos returned to normal.

It appears that the only folder I can't remove the extended attribute from is one of my vaults, which resides in the Pictures folder, but that doesn't seem to create any problem. From what I saw, at some point in time, arround May or June, an upgrade must have added extended attributes to several of my folders, including the Aperture library. I can tell when that happened because I file my picture per month, so all folders including the 2012_05 folder had the extended attribute, but not the 2012_06 folder.

I can now enjoy my videos in Aperture!!!!!

Dec 16, 2012 1:19 AM in response to AJL.

I have just done a Time Machine restore and found this problem too.

Thank you to everyone who found out what has gone wrong and how to fix it, and a special thanks to AJL for hosting the missing com.apple.xpchelper.cache file.