4 Replies Latest reply: Sep 8, 2013 3:44 PM by breezywag
puttrick Level 1 (0 points)

When I rotate the headphone connector, it gets moderately better for a moment. But when I move slightly, it gets distorted or sometimes I can't even hear what's playing. I think it may be a bad connection between the jack and the headphone but I'm not sure. Any ideas?

iPod shuffle, Windows 7, 4th Generation Shuffle
  • planb77 Level 7 (32,315 points)

    There are a few things you could and should try.  The first to rule out the possibility of a faulty/damaged set of earphones.


    It might not hurt to also reset your Shuffle as well and then try listening to your music/content again with the old headset and a new one.


    Otherwise a full restore of the Shuffle in iTunes will need to follow.  See here for instructions on restoring your Shuffle.

    Restoring iPod Shuffle to factory settings


    A restore will out any other possibilty of a software issue or glitch and will help pinpoint a hardware one if the problem still continues, although it seems that you have already discovered that it appears to be an issue with the actual headphone jack.



  • puttrick Level 1 (0 points)

    The headphones are fine, I've tried them in my wife's iPod as well as my computer. I haven't tried the restore/reset yet. If it is a problem with the jack, will that be covered under the warranty?

  • planb77 Level 7 (32,315 points)

    If it's still under 1 year old it should still be covered under Apple's 1 year warranty against manufacturing defects. So if Apple determines that the issue is the result of a defect (versus abuse or accidental damage), they will swap it out for you at no cost.



  • breezywag Level 1 (0 points)

    I am currently having this issue as well. Turns on, plays 3 secs, song gets crackly like the headphones are bad then song totally disappears. sometimes I can hear a crackly beat if the sound is way up. Then it will intermittently come back with the sound softer and without notice the sounds gets loud.I've held teh iPod, run with it attached to my shirt, walked with it and it does this no matter what. It is VERY ANNOYING and really tells me that Apple's brand is not as good as it used to be if they allow products l ike this to be out there. I've had this about a year and have not used it that much - maybe 30 hours.


    It is not the headphones. It must be something inside the jack hole because prior to that happening, my headphones stopped playing on one side.


    Puttrick, please let me know if you got your issue resolved, and if so, how. I doubt Apple is going to help with this.