7 Replies Latest reply: Aug 1, 2012 11:09 AM by Jerrold Green1
Kerks28 Level 1 (0 points)

When I open any iWork Application, it tells me I have an update, then when I click on update, it opens App Store and tells me I have no updates available???

Mac mini, OS X Mountain Lion
  • Peggy Level 8 (38,635 points)

    How did you purchase the iWork apps initially? From a retail box, the downloaded trial or the Mac App Store?


    Quite a few users are having this problem. From what I've read of those who have had success, this is what I suggest. It all depends on how you obtained Pages in the first place.


    If you bought Pages from the Mac App Store:


    Delete the Pages.app from your Applications folder. You will need to enter your password to do so.


    Launch Mac App Store  & click on Purchases. You should now see an INSTALL button. Click that, enter your password, if necessary, & you should now have the latest version.


    If you installed Pages from a retail box or purchased a license from the downloaded trial:


    First, you must make sure the applications are where the installer initially put them. The updaters are very picky. If the location is not where the updater is programmed to look or if the folder doesn't have the name the updater looks for, it will not work. The applications cannot be renamed or moved. All three applications must be in the iWork '09 folder in Applications. That iWork folder must be named iWork '09. If it doesn't have the '09 Software Update won't find them & the updaters won't work.


    Now, choose Software Update from the Apple menu, from System Preferences or launch the Mac App Store & click Updates. You should get a window similar to this screenshot. Now click the Update button next to iWork 9.2.


    Alternatively, you can download the standalone update here.


    I hope this helps anyone still having problems.



  • Kerks28 Level 1 (0 points)

    I purchased from a retail box and I now have all the programs in a folder labled "iWork '09" and it still isn't finding them.  I guess I will update from the standalone for now unless maybe creating the new folder in Applications still didn't do it. 


    Thanks for the standalone update.  That helped. 

  • Jerrold Green1 Level 7 (29,960 points)



    While you thought you were doing a good thing, it's best to leave the apps where the installer puts them.


    If they were moved, that's why the update didn't work.



  • Kerks28 Level 1 (0 points)

    I don't remember ever moving them initially, but they were not in a folder in applications, so what I did just now was put them in a folder.  I can easily take them out, but then each app is just by itself in the applications folder.  Should I leave them in the newly created folder called iWork'09 or should I just put them where they were this morning?  Or something else?  Thanks for you help.

  • Jerrold Green1 Level 7 (29,960 points)

    The standard installation will create a folder called "iWork '09", in Applications. Note the space before the apostrophe.


    It would be worth a try putting the iWork apps there.



  • Kerks28 Level 1 (0 points)

    That is what I did this morning and it didn't help.  (I did have a space, just left it off in my previous reply) Any other ideas?

  • Jerrold Green1 Level 7 (29,960 points)

    I suggest that you clean up as best you can and Reload from the DVD you received in the box. Then run Software Update before you try to run any of the apps.