HT204686: How to erase your iOS device and then set it up as a new device or restore it from backups

Learn about How to erase your iOS device and then set it up as a new device or restore it from backups

rofusa

Level 1 (0 points)

Q: Just received a new iPad 3 & it is locked up. The only message I get is: iPad not backed up. This iPad hasn't been backed up. Backups happen when this iPad is plugged in, locked & connected to Wi-Fi. The iPad is locked up & can only turn it off.

Have I received a new iPad from the distributor? How can I unlock the iPad?

iPad, iOS 5.1.1

Posted on Aug 1, 2012 2:03 PM

I have this question too

Q: Just received a new iPad 3 & it is locked up. The only message I get is: iPad not backed up. This iPad hasn't been ... more

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by HereIsTom,

HereIsTom Aug 1, 2012 2:08 PM in response to rofusa
Level 4 (1,476 points)

Aug 1, 2012 2:08 PM in response to rofusa

Keep the Powerbutton and the Homebutton pressed at the same time until you see the Apple logo on your iPad screen.

Then try to connect with your computer and iTunes; http://www.apple.com/itunes/download/
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by Demo,

Demo Aug 1, 2012 2:11 PM in response to rofusa
Level 10 (95,986 points)

iPad

Aug 1, 2012 2:11 PM in response to rofusa

Your iPad has somebody else's iCloud account on it. That's why you get that message. Where did you buy this iPad? The reboot as described by Tom should unlock it but why would a brand new iPad have this message on it?
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