Q: when i called support, they told me that i was way overdo for an update.So is there any free way that i can get my update?

There is no such thing as a fine for not upgrading. What model iPod to you have? What is your existing iOS?

@Briana wrote:

 

... so I called support, and they said that id have to pay a fine for being almost 1yr late!

They're winding you up. Who was this support, it cannot have been Apple?

I suspect a misunderstanding. Apple provide 90 days of complimentary telephone support when you purchase their hardware. If you require telephone support at a later date you would need to set up an AppleCare plan. That will be what they were proposing to charge for.

What is the issue when updating the iPod?

tt2

An astute observation there Steve, I think you may be correct.