HT204088: See your purchase history in the iTunes Store on a Mac or PC
Learn about See your purchase history in the iTunes Store on a Mac or PC
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Helpful answers
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Apr 5, 2014 1:35 AM in response to RbLGrLby libbylou88,having the same problem how did you fix it?
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Apr 5, 2014 1:37 AM in response to RbLGrLby ssschmidt,Which security code? The 3 digit code on the back of your credit card? Or the Pass code to access your phone? Or the password for iTunes?
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Apr 5, 2014 1:37 AM in response to libbylou88by libbylou88,im answering the two questions correctly its sayign if i do it one more time i will be locked out. the answers are correct and its annoying
any tips?
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Apr 5, 2014 1:39 AM in response to libbylou88by ssschmidt,Well, the answers ARE case sensitive. That could be the issue. You may want to reset them and then you would be sure that they are in the correct format.
http://support.apple.com/kb/HT5312
If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466, and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
HTH
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Apr 5, 2014 1:42 AM in response to libbylou88by ssschmidt,My last post has the instructions for resetting the security questions.