Previous 1 2 Next 15 Replies Latest reply: Jun 15, 2013 3:48 AM by capitaine_choc
Pascal Bouvier Level 4 Level 4 (2,880 points)

since upgrading to mountain lion, i cannot use preview anymore.  whether i launch the application or try to open a pdf or jpg by double clicking on the file, i get a lengthy error message.  having downloaded mountain lion from the app store, i am not sure quite what to do to remedy.  anyone encounted the same issues since upgrading?

  • giffordfromweston Level 1 Level 1 (0 points)

    Yes - I am having the same issue.  It seems to only be happening on users that authenticate to Open Directory.  Local logins work fine.  Preview will not open jpegs or PDFs.  After attempting to open files, it  hangs up and crashes.  I've tried deleting some related cache and peference files with no change.  All my updated machines (all iMacs 2009 & 2011) have the same issue.

  • macosxnorge Level 1 Level 1 (0 points)

    Same here. Upgraded to Mountain Lion via App Store and Preview went hiwire :-)  If any of you finds a solution - please share the fix or workaround with us here in the forum thread. thnx. Lets hope apple picks up the problem and patch the problem soon.

  • Topher Kessler Level 6 Level 6 (9,790 points)

    What is the error message?

  • macosxnorge Level 1 Level 1 (0 points)

    There is now error message. Not i my case :-)  Preview just freezes and must be force-quitted. I am no guru so there may be some hidden logs with a message. if so please instruct me where to look for it :-)  Preview freezes on any filetype. It seems to be strugling after the last update from apple. I have also  tried to dump all the prefs-files for Preview.app with no luck.

  • giffordfromweston Level 1 Level 1 (0 points)

    The only message is that Preview Quit Unexpectedly - the crash report comes up to send to Apple.  I have a copy of a report if that will help.  I have tried a number of the fixes recommended on other discussions with no change. I have changed permissions, etc.  Could it be something affecting the link between the machine and the user's directory?  Again, it works fine locally, and after checking permissions - unless I am missing something which is entirely possible - I get the same result.

    Thanks

  • Pascal Bouvier Level 4 Level 4 (2,880 points)

    this is the error message i get:

    Process:         Preview [97963]

    Path:            /Applications/Preview.app/Contents/MacOS/Preview

    Identifier:      com.apple.Preview

    Version:         6.0 (765)

    Build Info:      Preview-765000000000000~15

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [217]

    User ID:         501

     

     

    Date/Time:       2012-08-07 13:23:45.317 -0400

    OS Version:      Mac OS X 10.8 (12A269)

    Report Version:  10

     

     

    Interval Since Last Report:          116383 sec

    Crashes Since Last Report:           12

    Per-App Crashes Since Last Report:   9

    Anonymous UUID:                      D934CCBF-060E-450A-B377-BFD5066B64A2

     

     

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

     

    Exception Type:  EXC_BAD_INSTRUCTION (SIGILL)

    Exception Codes: 0x0000000000000001, 0x0000000000000000

     

     

    Application Specific Information:

    XPC domain creation failed: The code signature is not valid: The operation couldn’t be completed. (OSStatus error -67061.)

     

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   libxpc.dylib                            0x00007fff8816a24a _xpc_runtime_init_once + 1077

    1   libdispatch.dylib                       0x00007fff8bc360fa _dispatch_client_callout + 8

    2   libdispatch.dylib                       0x00007fff8bc36085 dispatch_once_f + 50

    3   libxpc.dylib                            0x00007fff88161919 _xpc_runtime_set_domain + 190

    4   libxpc.dylib                            0x00007fff88160e90 _libxpc_initializer + 430

    5   libSystem.B.dylib                       0x00007fff8ce48b2d libSystem_initializer + 172

    6   dyld                                    0x00007fff6c3e0378 ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 236

    7   dyld                                    0x00007fff6c3e0762 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 46

    8   dyld                                    0x00007fff6c3dd06e ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 380

    9   dyld                                    0x00007fff6c3dcfc4 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 210

    10  dyld                                    0x00007fff6c3dcfc4 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 210

    11  dyld                                    0x00007fff6c3dceba ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 54

    12  dyld                                    0x00007fff6c3cefc0 dyld::initializeMainExecutable() + 207

    13  dyld                                    0x00007fff6c3d2b04 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3060

    14  dyld                                    0x00007fff6c3ce397 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 761

    15  dyld                                    0x00007fff6c3ce05e _dyld_start + 54

     

     

    Thread 0 crashed with X86 Thread State (64-bit):

      rax: 0x000000000000007c  rbx: 0x00007ff63840f4e0  rcx: 0x0bfc40701673fea0  rdx: 0x0000000000000060

      rdi: 0x0000000000000000  rsi: 0x00007fff5342feb8  rbp: 0x00007fff53431210  rsp: 0x00007fff53430370

       r8: 0x00007fff888d5294   r9: 0x00007ff63840f8f0  r10: 0x00007ff638402a60  r11: 0x00007fff5343055c

      r12: 0x00007fff53430540  r13: 0x00007fff5343038c  r14: 0x0000000000000001  r15: 0x00007ff63840f8f0

      rip: 0x00007fff8816a24a  rfl: 0x0000000000010206  cr2: 0x00007fff73cf3690

    Logical CPU: 1

     

     

    Binary Images:

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        0x7fff8f17a000 -     0x7fff8f17afff  com.apple.quartzframework (1.5 - 1.5) <6403C982-0D45-37EE-A0F0-0EF8BCFEF440> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz

        0x7fff8f457000 -     0x7fff8f45cfff  libcache.dylib (57) <65187C6E-3FBF-3EB8-A1AA-389445E2984D> /usr/lib/system/libcache.dylib

        0x7fff8f45d000 -     0x7fff8f462fff  libcompiler_rt.dylib (30) <08F8731D-5961-39F1-AD00-4590321D24A9> /usr/lib/system/libcompiler_rt.dylib

        0x7fff8f519000 -     0x7fff8f616ff7  libxml2.2.dylib (22.3) <47B09CB2-C636-3024-8B55-6040F7829B4C> /usr/lib/libxml2.2.dylib

        0x7fff8f617000 -     0x7fff8f622fff  com.apple.CommonAuth (3.0 - 2.0) <74A86DDD-57D0-3178-AB74-E1F31DBFFC39> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth

        0x7fff8f623000 -     0x7fff8f66bfff  com.apple.framework.CoreWiFi (1.0 - 100.10) <0E863B4A-1094-3F8D-BEDE-D99537E9C588> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi

        0x7fff8f6a6000 -     0x7fff8f6fcfff  com.apple.HIServices (1.20 - 416) <E7DC75C4-A3E0-3D6B-B961-C9849442BCA6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices

        0x7fff8f727000 -     0x7fff8f769fff  com.apple.RemoteViewServices (2.0 - 80.3) <E0224421-A421-3DB6-99AF-B249684FD13A> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices

        0x7fff8f76a000 -     0x7fff8f76afff  com.apple.ApplicationServices (45 - 45) <A3ABF20B-ED3A-32B5-830E-B37831A45A80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

        0x7fff8f7d2000 -     0x7fff8f7d6fff  com.apple.IOSurface (86.0.2 - 86.0.2) <739A481A-DF06-39EB-B784-D03BA1CBD762> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

        0x7fff8f7e5000 -     0x7fff8f7f3fff  libcommonCrypto.dylib (60026) <2D6537F5-1B5E-305C-A1CF-D1FA80CA3939> /usr/lib/system/libcommonCrypto.dylib

        0x7fff8f809000 -     0x7fff8f81cff7  libbsm.0.dylib (32) <F497D3CE-40D9-3551-84B4-3D5E39600737> /usr/lib/libbsm.0.dylib

        0x7fff8f81d000 -     0x7fff8fab6ff7  com.apple.JavaScriptCore (8536 - 8536.24) <3A80677B-3381-3281-8033-0F96F7D8D01A> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore

        0x7fff8fab7000 -     0x7fff8fbfafef  com.apple.MediaControlSender (1.4.1 - 141.23) <983E0905-BA7A-35D3-9370-430032201712> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender

        0x7fff8fbfb000 -     0x7fff8fc4cfff  com.apple.SystemConfiguration (1.12 - 1.12) <7A8300B5-F5B3-39F0-A4B2-4C0C293FA29F> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration

        0x7fff8fc4d000 -     0x7fff8fc4fff7  com.apple.print.framework.Print (8.0 - 258) <34666CC2-B86D-3313-B3B6-A9977AD593DA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print

        0x7fff8fc50000 -     0x7fff8fc77ff7  com.apple.PerformanceAnalysis (1.16 - 16) <E4888388-F41B-313E-9CBB-5807D077BDA9> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis

        0x7fff8fe02000 -     0x7fff8fe8fff7  com.apple.SearchKit (1.4.0 - 1.4.0) <C7F43889-F8BF-3CB9-AD66-11AEFCBCEDE7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit

        0x7fff8fe90000 -     0x7fff8fec1fff  com.apple.DictionaryServices (1.2 - 184) <B37F9A90-8954-3DEC-A216-8ABB15C615A1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices

        0x7fff8fece000 -     0x7fff9001efff  com.apple.audio.toolbox.AudioToolbox (1.8 - 1.8) <8019964B-4FFB-3328-A425-B1A702177A25> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

     

     

    External Modification Summary:

      Calls made by other processes targeting this process:

        task_for_pid: 1

        thread_create: 0

        thread_set_state: 0

      Calls made by this process:

        task_for_pid: 0

        thread_create: 0

        thread_set_state: 0

      Calls made by all processes on this machine:

        task_for_pid: 10177

        thread_create: 1

        thread_set_state: 0

     

     

    VM Region Summary:

    ReadOnly portion of Libraries: Total=184.1M resident=79.3M(43%) swapped_out_or_unallocated=104.9M(57%)

    Writable regions: Total=17.9M written=372K(2%) resident=852K(5%) swapped_out=0K(0%) unallocated=17.1M(95%)

     

    REGION TYPE                      VIRTUAL

    ===========                      =======

    MALLOC                             9396K

    MALLOC guard page                    16K

    STACK GUARD                        56.0M

    Stack                              8192K

    __DATA                             15.5M

    __IMAGE                             528K

    __LINKEDIT                         54.6M

    __TEXT                            129.5M

    __UNICODE                           544K

    shared memory                        12K

    ===========                      =======

    TOTAL                             273.9M

     

     

    Model: MacBookPro5,3, BootROM MBP53.00AC.B03, 2 processors, Intel Core 2 Duo, 2.8 GHz, 4 GB, SMC 1.48f2

    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB

    Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.81.20)

    Bluetooth: Version 4.0.9f8 10405, 2 service, 11 devices, 1 incoming serial ports

    Network Service: Ethernet, Ethernet, en0

    Network Service: AirPort, AirPort, en1

    Serial ATA Device: ST9500420ASG, 500.11 GB

    Serial ATA Device: MATSHITADVD-R   UJ-868

    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2

    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 2

    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2

    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000 / 2

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06110000 / 5

  • SarahTucson Level 1 Level 1 (0 points)

    I am having the exact same problem and it is driving me nuts. I can open one or two things in Preview and after that it hangs and I end up having to force quit. I'm not sure if it is file type specific b/c I am mostly oepning eps files.

  • Boby51 Level 1 Level 1 (15 points)

    I am also having same problem. Can sometimes open the same file after freezing.

  • Matt390 Level 1 Level 1 (0 points)

    Get this occasionally too, usually happens on the larger files though.

  • giffordfromweston Level 1 Level 1 (0 points)

    Check / Search -

    Install Java (JRE) | Mac OS 10.7 Lion

    Also - in Apple Support Communities - search -

    To open plugin process,you need a java runtime.would you like to install one

    Check CT's response.  Installing Java Runtime (JRE) resolved the issues for me with Preview and Adobe Acrobat.

  • sscar Level 1 Level 1 (0 points)

    Preview was working fine after update. Two days ago I opened a corrupt pdf file. After that, preview crashes (beach ball, slow system) every time I try to open it.

    Sometimes a message: you have no permission to open this file, shows up.

    How can I reinstall preview?

    I tried a recover, installed Moutain Lion again and the issue continued.

  • Lucy V Level 1 Level 1 (0 points)

    Yes I'm having the same problem.

    I bought a Mac 2 months ago and got home and updated the OS to Mountain Lion via the Apple Store.

    Every time I try to edit pics in Preview it crashes and sometimes saves the changes and other times it doesn't, I would say it crashes at least every 2nd time I use Preview.  I called Apple Support and they told me Preview only had a very basic editing feature and that I should use iPhoto instead!  But I don't like the way you have to import pics and then export them again for back-up so it's just one too many steps for me as I upload lots of pics and edit as i'm an ebay seller so don't want too many pics filing up my iphoto..

     

    Anyway Preview *** and I have as to date, had no help from Apple!

  • SarahTucson Level 1 Level 1 (0 points)

    It was suggested to me to reinstall Java. This appears to have solved my problem with preview crashing although I have no idea why

  • wadjei Level 1 Level 1 (0 points)

    your crash report looks slightly different to mine (suddenly I can't open large PDFs without a crash) - in mine one of the crashing threads seemed to be mentioning things about thumbnails.

     

    So in Preview's (opened with no documents) I went to Preferences > PDF. Then de-selected the Opening for the first time: always show the sidebar checkbox.

     

    The same documents that had been giving me problems before opened just fine. In some cases I was even able to re-enable the scrollbar using the window widget and everything continued to work fine.

     

    Problems seemed to happen to me only when opening a large PDF with the sidebar open...

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