Motorola Device Manager

Im downloading the Motorola Device Manager software for OS X to check where it places files. I will back with you in just a few minutes.

2.0.32 can be manually downloaded and installed from Verizon's website - http://www.motorola.com/Support/US-EN/Support-Homepage/Software_and_Drivers/USB- and-PC-Charging-Drivers

If you do not need the software and wish to remove it, see below.

Manually check to see if the following .app files exist and remove if exists

./Library/Application Support/Motorola Mobility/MotoHelper.app/Contents/Resources/DeviceSoftwareUpdate.app

./Library/Application Support/Motorola Mobility/MotoHelper.app/Contents/Resources/MDMUpdater.app

./Library/Application Support/Motorola Mobility/MotoHelper.app/Contents/Resources/MotoHelperAgent.app

You may want to download AppCleaner or similar trashing software to verify that you get all associated files.

Thanks. Worked for me it appears!

Thanks for this post. What about the network changes that this software imposed? Is it possible to restore/retroactivate those settings, too?

PS. I found an uninstaller script for Motorola Device Manager (MDM) in ./Library/Application Support/Motorola Mobility

After dragging this horrible app to the MacKeeper shredder, it still prevailed. I could not locate its evil remnants even after following suggestions found here and in other forums. Finallly, I ran MacKeepers 'Smart Unistaller' and found it hidden somewhere in there and clicked delete only because I could not shred it there. Next I ran 'Disk Usage' where it will appear in 'Trash'- thats when I was able to drag it to the shredder and bid it adieu for good! Worst device manager ever! Slowed my Mac down and really wreaked havoc!

Best of luck. Spread the word to others not to EVER download Motorola Device Manager, at least not in OS X.

I am having the same problem where the Motorola Device manager software updater keeps opening up on my workstation and I cannot see how to delete it. In my Library>Application Support folder, there is no sub folder labeled Motorola Mobility. Where else can this updater be hiding? Thanks, Scott

All of the Motorola files (including the Uninstaller) are in the hidden library. Go to Finder, then under tab Go hold down option/alt and then select the library folder there. I deleted everything related to Motorola, Motohelper, and Motocast, I believe, and ran the uninstaller, which was in Application Support (in the hidden library, obviously). I also deleted the Saved Application State as that can make items come back from the dead sometimes. That did it for me!

Even though you've done everything Avatar71 said, you could still have this stubborn little thing stuck to your drive. Once you try to empty your trash basket, these little Moto things could refuse to leave you alone for good (it happened to me).

If that's your case as well, here's what you can do.

1.- Restart your Mac

2.- When you hear the "chime" sound (on start up), press Shift and keep it depressed until the boot bar shows up. You've just started your Mac in Safe Mode.

3.- Open your trash basket, go to the first "Moto" thing you find (folder, file, etc.), do the two-finger thingy on your mousepad (if you haver a MacBook), or do whatever you do on a conventional mouse to open the auxiliary window (right-click, maybe?).

4.- Click on "Get Info"

5.- Scroll down to the bottom of the info window and click on the closed lock. Now it's open.

6.- Repeat with every "Moto" thing in your trash basket.

7.- Empty the basket.

8.- Restart your Mac.

Buh-bye, "Moto" thingies!! 😀

You're welcome. 🙂

Hi RudioBlanco,

I followed your instructions and was able to remove the items from my trash. However, when I restarted my computer from safe mode the very first thing that displayed on my screen was the same old Motorola Device Manager software update!

I went back and checked my hidden Library and there it was - Motocast in it's own folder again with a date stamp of went I restarted my computer.

Do you know what could have happened that it was able to reinstall itself?

Hi there,

So i've deleted EVERYTHING that I can find, and yet every time I start up, this wretched little update shows up again. I've gone through safe mode and through the trash, but couldn't find the files that I deleted in regular mode. But, I've noticed in the activity monitor there is something called "MotoHelperDaemon". Every time I try to force quit it, it just pops back up and continues operating. Besides punching through my wall in frustration, what else can I do to get rid of this once and for all?

Ask Motorola tech support for removal instructions.

I had the same issue. Called Applecare and got it fixed. Below are the instructions.

Removing Motorola Device Manager from Mac OSX 10.8.5 Mountain Lion

To see the problem application:

Go to Activity Monitor

To get to Activity Monitor - Type in Activity Monitor in Spotlight (top right magnifying glass)

In Activity Monitor you will see MotoHelper Daemon running. I couldn't force it to Quit Process.

Rebooted in Safe mode by holding down shift key after chime

Go to Library (Hold Option Key while selecting Go from top menu to see Library)

In Library (which is root level)

Delete all files/folders in the Launch Agents folder (do not delete the Launch Agents folder)

Delete all files/folders in the Launch Daemons folder if it exists (do not delete the Launch Daemons folder)

Delete all files/folders in the Startup Items folder (do not delete the Startup Items folder)

Delete all files/folders in the Cache folder (do not delete the Cache folder)

Do the same at Hardware Level which is "Computer" under the Go Menu (this seemed to be where the Launch Daemon for MotoHelper was located.

Do the same at User level which is "Home" under the Go Menu if a Library folder shows up under your Home menu which is also the name of your computer

Empty the trash. When it shows popup that cannot delete Cache items because in use, click "continue" through all of those popups.

Reboot and check activity monitor. You should not get the popup or show MotoHelper running.

Empty Trash again to delete the remnant files that didn't previously delete.

Botta boom botta bing!

Only issue is the program imbeds itself in the users startup. I have the same issue I looked at my "open at login" items and it was there. Unchecked it, still appears. Its literally coded to be difficult, elusive and sorta perminant unless you know what you are doing. I see it in activity monitor but I still cant locate the files. Im making progress though. Just thought I would share because I dont know if that actually works because my trash has been securely erased several times since I thought I deleted the app.

Thanks, it worked

I'm going to throw this in here because for me, it was installed under the library of my user and the library under root. I tried it the right way first, uninstall left the the network folder under the user folder... but then lost patience and just rm -r Motorola Mobility directories in both places in term.

Users/<YOURUSERNMAE>/Library/Application Support/Motorola\ Mobility/

Library/Application Support/Motorola\ Mobility/

at least no kexts

kextstat | grep -v Moto