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Sound Effects Not working Correctly in Mail 6.0 or Notification Center...

I recently installed Mountain Lion on my MacBook Pro (2012 Retina Screen, 2.7 GHz Core i7, 16 GB RAM) and all the sound effects are no longer working in the new version of Mail 6.0. There are also Sound Effect problems with the Notification Center.


I double checked and all my settings appear to be correct in Mail and in the Sounds & Notification Center Pref Panes. I also did a PRAM reset to see if that would fix it, and that made no difference either. In Mail, only some sounds are working. I still get the swoosh sound when mail is sent but not any of the other sounds like when email is deleted or received. Also, my speakers are working fine for audio etc.


I called Apple Care and the technician had me on the phone for a while and researched this, but said he could find nothing that was known or had been reported on this issue. As an FYI, to the best of my knowledge I'm not running any incompatible apps. Every app I am running is listed as being compatible with ML.


Has anyone else had this issue with the Mail and Notification Center Sound Effects? I would appreciate any solutions or suggestions.


Thanks...


Patrick

MacBook Pro with Retina display, OS X Mountain Lion, Mail 6.0 & Navigation Center

Posted on Aug 2, 2012 2:16 PM

Reply
81 replies

Oct 28, 2012 6:08 AM in response to patrick14

This is clearly NOT fixed in 10.8.2 release.... Just got my new mbpr and it worked fine (sound on wake) in mail and notifications...


Following activation of Power Nap, on wake after power Nap takes place, the sound in Mail is gone... It is somehow related... To test this, I disabled powernap, let it sleep a few hours woke it and sound remained... reactivate powernap and upon wake after a few hours sleep, the soind is gone in Mail events once more...


Will clearly need to be addressed in next release (10.8.3)


David

Oct 28, 2012 6:12 AM in response to patrick14

it's more than just the powernap... my new air loses sound for mail/notifications when I shut the cover and it sleeps. I foudn that that hind to use the activity monitor and quit the audiocore process helps for several days.. but then at some point it goes back to being sound-less again. I've quit the audio core process 3 times now in the past month. I do not have power nap on.

Nov 1, 2012 8:22 AM in response to debbielynn

I have the same problem with my rMBP all Alert sounds stop working but are somehow waiting in a queue until I go into Midi Setup select anything in the channel Pop-up (even re-selecting 2ch-24bit integer) and then I get al the sounds in a stream coming one by one


It looks like it happens after its awaken from sleep (and I have PowerNap disbaled in my case)


Do we know if this has been aknowledge by Apple as a bug?



My Setup:

Retina MBP 15"

OS X 10.8.2

PowerNap: Disabled

Nov 2, 2012 1:03 AM in response to mike 2.0

Have the same problem here....


Keep getting this SWOOOOSH sound like "hooooo... hssaaaaahh"...


I checked all the sound effects in Mountain Lion but non of them sound like that. The only thing I can do right now is to turn the "Alert Volume" really small.


If any body found a solution to this, plz share! THANKS!!!!!!

Dec 3, 2012 10:17 AM in response to lgreen407

It is amazing how important such a sound effect could be. I was really missing it.

I believe I found a workaround, which is not a solution but it solved the problem at least in my case.


I simply disabled the Power Nap for both cases with and without power adapter and I restarted my MAC. The mistake I made before was to diable power nap only for battery operation.


Now I have no power nap, but I have the beautiful mail sound effects and it makes me happy.


Thank you for the idea.

Dec 5, 2012 6:45 PM in response to patrick14

I hope this isn't the beginning of the end for Apple. After plunking down a small fortune on the rMBP I can't hear mail notifications, the stickies in the dashboard automatically revert back to yellow, and my trackpad (aka "top case") needs to be replaced after only a handful of months of light usage as the hard click started sticking, which is not only annoying but has also resulted in untintentional inputs. Frustrating to say the least when you pay top dollar and then feel like a chump beta tester. Will try disabling power nap for now regarding the system sounds. C'mon Apple, get yourselves together. I guess the reality is their core users of the past are no longer the core users of the present.

Dec 6, 2012 4:10 AM in response to patrick14

The most troubling aspect of the whole sound problem with Mail, is that I've now been reading about it for many weeks/months and not a single acknowledgment from Apple or a reassuring indication that they are working on it as a known issue that will be resolved soon. What a great message to send not only to their loyal customer base but to those considering buying for the first time. As an Apple customer for over 30 years having purchased scores of hardware, software, peripherals, etc., this situation is more than serious and I'd really have to give it some serious thought before buying again.

Dec 6, 2012 7:54 AM in response to maharaj

Apple never posts in the discussion boards. If you want a dialogue directly with Apple, then you'd have to call them. If you want to give feedback that is guaranteed to be read by Apple, the place is http://www.apple.com/feedback/macosx.html

maharaj wrote:


it is truly very sad. moreover one would think it was somerhing very EASY to solve. i am sure folks in Apple read SOME of these disscussions SOME of the time. a little communication would go a long way, i absolutely agree with you dmauch

Dec 6, 2012 8:15 AM in response to Jensen Gelfond

Jensen, Your response sounds like the typical bureaucratic big corporate "we don't give a f**k." With all due respect I think you've missed the point. It would be safe to say that Apple has received hundreds if not thousands of calls about this issue let alone the same amount of online feedback over the course of many months and they've obvioulsy chosen to either stick their heads in the sand, OR their software engineers haven't got a clue as to how to fix it. Either way, it seems to me that both Apple's longtime loyalists and their newcomers have reached frustration levels that will now began to adversely effect their future purchasing choices. If you produce and offer attractive leading edge technology and designs without the requsite support, the value of your stock will begin to tumble as in today's news just announced.

AAPL: Apple Stock Tumbles, Wipes $34.9 Billion Off Valuation In Biggest Drop In Years

Dec 6, 2012 8:55 AM in response to patrick14

Understood Jensen. But I'll pass judgement on them! They're lack of a response or a resolution STINKS! It's totally UNACCEPTABLE and it wreaks of a company that has grown so large that it's forgotten it bread and butter customers. Easier for them schlep Chinese-built iPads by the millions to taxpayer funded school districts across the country as they know that if there's a defect, the taxpayers nor the overpaid school administrators will give a hoot. They'll just buy more and pass along the costs.

Sound Effects Not working Correctly in Mail 6.0 or Notification Center...

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