Previous 1 2 3 Next 36 Replies Latest reply: Aug 12, 2012 1:37 AM by roam
jackwell Level 1 Level 1 (0 points)

on my account on my imac, i am unable to add any songs into itunes, when i try i get a message saying "unable to copy to the disc macintosh HD failed. you do not have enough access privileges for this operation," although i am an administrator and have changed the privilege on the HD to "read and write"


iMac, Mac OS X (10.7.4)
  • BDAqua Level 10 Level 10 (118,440 points)

    If 10.7.0 or later...

     

    Bootup holding CMD+r, or the Option/alt key to boot from the Restore partitiion & use Disk Utility from there to repair the Disk, then Repair Permiisions.

  • jackwell Level 1 Level 1 (0 points)

    I tried it and i still have the same problem, thanks for te suggestion though

  • roam Level 6 Level 6 (13,555 points)

    " although i am an administrator and have changed the privilege on the HD to "read and write"

    What were they before? I ask because they should be read and write. Have you been experimenting with ownership permissions on the HD and mucked up something perhaps?

  • jackwell Level 1 Level 1 (0 points)

    I think they were at "read only" before hand, and no i haven't changed anything, I've only had this computer for about 2 months and the problem has been there the whole time.

  • roam Level 6 Level 6 (13,555 points)

    Oh I see. Did you buy it new or secondhand?

    HDinfo.jpg

    This is how my HD looks at the bottom of the Get Info panel (highlight the HD and press Command + i to open Get Info)

     

    What about if you try to drag a file, any file, from a USB drive onto the HD, same problem?

  • jackwell Level 1 Level 1 (0 points)

    no, copying from a USB onto the HD is fine and these are my permissions Screen Shot 2012-08-03 at 9.03.16 PM.png

  • jackwell Level 1 Level 1 (0 points)

    oh sorry i forgot to mention i bought it new, also if it maters the account with the issue was not the first one created and wasn't allways an administrator

  • roam Level 6 Level 6 (13,555 points)

    no, copying from a USB onto the HD is fine...

     

    I think it is just an iTunes problem then.

    In Finder, navigate to your iTunes folder (~/Music/iTunes) and do a Get Info on that folder and check to see you Jack… is set to read and write. You may have to unlock the padlock to change it to read and write.

  • jackwell Level 1 Level 1 (0 points)

    The itunes folder is also at read and write, sorry if im being a pest, this seems like a tricky one.

  • roam Level 6 Level 6 (13,555 points)

    Oh! I agree this is tricky.

    The image you posted of your disk permissions is useful, because it looks a bit screwy.

    - "you have custom access" does not look right.

    - instead of staff you have admin which looks wrong,

    - and it has two owners !

    - everyone should be read only (that's probably what you changed before)

     

    I hope someone else can provide some guidance here.

  • jackwell Level 1 Level 1 (0 points)

    Yeah i hope so hahah, thanks for your help so far though, if I click on "this helped me" do you get points? Just want to help out and it's my first time posting so I'm not familiar with the ettiquate

  • roam Level 6 Level 6 (13,555 points)

    It is thoughtful of you Jack but don't worry about the points, besides my suggestions have not helped you as yet.

     

    The only other thing I've been able to dig up is this:

    from

    http://support.apple.com/kb/TS1387

     

    which says:

    "These messages occur if permissions are incorrect on your designated music folder or on a folder inside your designated music folder. Permissions are settings that determine who can read, write to, or execute a file or folder on your computer. Every file and folder on your hard disk has an associated set of permissions.

     

    Example: If permissions are correct on your Music folder, but incorrect on the U2 folder inside your Music folder, you would be able to add other music to your iTunes library, but not that new U2 album."

    --------------------------

    I'm thinking this account which you say was standard and you upgraded it to admin privileges somehow has not worked on your iTunes folder.

    Is your iTunes folder sitting in its default location, within your User / Music folder?

    Did you drag that iTunes folder from another account maybe?

  • jackwell Level 1 Level 1 (0 points)

    It's in the right place but i did move it in from another account through the public folder

  • roam Level 6 Level 6 (13,555 points)

    It's in the right place but i did move it in from another account through the public folder

     

    I think this is the heart of the problem but I have no idea how to fix it, sorry.

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