2 Replies Latest reply: Aug 3, 2012 9:13 AM by azhajouj
azhajouj Level 1 (0 points)

Hi

I am trying  to  restore   my iphone 4 iOS 5.1.1 uding itunes the  latest version update. but always I am disconnected in the mid of the process sometimes an  getting  the  message :

There was a problem downloading the software for the iphone "moh" The Network connection timed out.

make sure your network setting are correct and your network connection is active or try again later.

 

I  have  Internet  speed  of  12MB. and have  changed  different  USB cables and  laptop with Intel Core i5 .

 

Is there any  one has  any  idea???


iPhone 4, iOS 5.1.1
  • arodecap Level 2 (215 points)

    Try to uninstall and reinstall itunes;

     

    For Mac:

    http://support.apple.com/kb/HT1747

     

     

    For Windows:

    http://support.apple.com/kb/HT1923?viewlocale=en_US

  • azhajouj Level 1 (0 points)

    i tried itunes in different computers and itunes recently installed .

     

    the issue that the  restore  never completed always freeze in the middle and giving the above note.

     

    There was a problem downloading the software for the iphone "moh" The Network connection timed out.

    make sure your network setting are correct and your network connection is active or try again later.

     

    Is there a way  to refresh the restoring update in itunes  ???

    in case  they proxy  or  Antivirus issue  it  suppose not not  to  start the  restoring  process  at  all Is not ???

    but  in  my  case  always start  as normal  then freez  ........ 

     

    any  other suggestion