Promise Pegasus R4 Utility Crashes

I also have this problem! Why don't they just update their package comes with the R4??? Is that so hard?

Your pegasus came with the utility? mine did not, i downloaded it from the website and it instantly crashed. I've had my pegasus plugged in for 12hrs now and its still flashing blue under the drive activity lights.

i installed the utility on a mac with no pegasus attached and it doesnt crash but nor does it show anything.

Hallo to all!

I also bought an (older but) unused PROMISE Pegasus R4 Thunderbolt.

After finishing the start-up (10 - 11 hrs) I found the PROMISE Pegasus Utility stored on the new attached drive.

After Installation (mac mini, Mountain lion, latest version) it crashes in the same way described before.

That will help:

After visiting www.promise.com you must change to "Support" and to the "Download Center".

There you can select "Pegasus RAID Storage with Thunderbolt" and Your "Pegasus R4"-Device.

All possible downloads for this devise are listed. Select "Utilities".

There You will find the newest "Promise Pegasus Utility (Mac Only), released 2012/03/20.

Download and install.

It will run!

Good luck!

hartwig

Warning: the Promise Pegasus R4 is NOT compatible with OSX Maverick. Promise has no idea why. Time machine will fail, and in some cases maverick will not even recognise it as a HD.

Hm, running the latest firmware and pegasus utility on 10.9 on a 2012 iMac without any current issues.

However I'm not using my Pegasus as a time machine back-up.

it hosts my iphoto/aperture and itunes libraries.

Hi Space,

You want want to exercise caution... that pegasus of yours could lockup and make your files broken unexpectedly, and some other threads do report that. I tried using it for files only too, but I have lost confidence in it. I sure hope you have backups.

Here's another post from a different thread that shows it working, then suddenly and for no apparent reason, not working (the the files on too).

--

Oct 30th... Here's what Promise said about the problem: (complete and exact quote yesterday) "I do not know what the problem is".

Update: Finally... (Oct 30th)

At least for the Promise Pegasus R4... but I noticed on other threads that WD drives are also acting up too so this might work with them too.

I turned off Time Machine, and deleted that pesky .plist file, again. I unplugged the R4, power and thunderbolt, then played whack the gopher with the drives swapping them around randomly. I reintalled Mavericks from a fresh download, yet again, then set Time Machine to backup on a fast USB 3TB drive (which it did in 6 hours or so). Then I turned off Time Machine, deleleted that .plist file again, rebooted the iMac, plugged in the R4, reformatted it again with Disk Utility, then hooked it to Time Machine, said a few slightly heretic prayers to whatever demons came with Maverick, and 2 minutes later Time Machine started to backup and report 1 hour to complete... the hour isn't up yet, but I'm crossing everything I have 2 of...

Another update (Oct 31st):

OK, the first-pass Time Machine backup worked, but it FAILED again on the first incremental. No useful error message: just 'Time Machine cannot use Pegasus..." no file error warning, nothing useful. The Pegasus won't eject, open or do anything except sit there with its blue lights glowing solid, OSX says it is still in use.

SORRY APPLE: there is definitely something screwy between Maverick, Time Machine, and the Promise Pegasus R4.

YAY: finally, kudos to 3 guys at Promise (Jerry, Stephen and Victor) (i hope, but everything seems to be working again, although i did lose all my older backups).

NUMBER ONE PROBLEM: MY IMAC DID NOT HAVE THE PROMISE UTILITY INSTALLED. I INSTALLED THAT FROM THEIR SITE DOWNLOAD CENTRE, BUT THEY ALSO SENT ME A LINK TO IT.

granted, they haven't quite released the fully-functional mavericks (osx 10.9) version yet, but the older one does work in command mode to get reports out of it.

AFTER THAT, IT WAS NOTED THAT MY FIRMWARE VERSION WAS OUT-OF-DATE, AND IT REQUIRES THE LATEST ONE TO WORK WITH MAVERICKS (PERMISSION ISSUES, SOMETHING I ALREADY SUSPECTED WAS HAPPENING BUT APPLE ERROR MESSAGES ARE GETTING TO BE LIKE MICROSOFT IT SEEMS)

NEXT ITEM, MAC USERS CAN'T DOWNLOAD THE FIRMWARE UPDATE FROM PROMISE AND EXPECT IT TO WORK, THE .IMG FILE THEY HAVE WON'T WORK UNDER MAVERICKS (APPLE'S NEW PROPRIETARY FILE FORMAT BS AGAIN I SUSPECT).

SO, YOU MUST-MUST-MUST HAVE THAT PROMISE UTILITY INSTALLED AND THEN 'CHECK FOR UPDATES'. THEN INSTALL THE UPDATE VIA THAT UTILITY. THE INSTRUCTIONS SAY TO POWER CYCLE YOUR PEGASUS OR REBOOT YOUR SYSTEM... YOU MUST-MUST-MUST DO BOTH.

THEN, GOD, DEMONS, AND OTHER ASSPORTED SAINTS AND PROPHETS (PROFITS?) PERMITTING, YOU'RE UP- AND-RUNNING AGAIN.

I SURE WISH THE **** SOMEONE HAD SAID ALL THIS A WEEK AGO INSTEAD OF 'OH YAH, WELL WE TESTED EVERYTHING AND OURS WORKS'

GET THE WORD OUT TO PROMISE USERS GUYS AND GALS... GET THAT PROMISE UTILITY AND DO YOUR DUE DILIGENCE!!!

AND IF YOU CAN'T GET THAT HD TO WORK... THEY WILL SEND YOU THEIR EMAIL ADDRESSES - THESE GUYS DO GET IT DONE (BUT ONLINE SUPPORT AT PROMISE.COM... PAH)

We've got a new Promise Utility, v3.18, that works fully with OSX 10.9 Mavericks. Please click Promise Utility at the top of your screen, then click Check for Updates.

Joe Engledow

Promise Technology

408-228-1500

Fix the red light(s) on the Pegasus R4/R6 (if that doesnt work you might have a dead drive or several) :

Open the Terminal and run:

promiseutil

This will open the promise utility. Now type the following commands:

phydrv -a online -p 1

phydrv -a online -p 2

phydrv -a online -p 3

phydrv -a online -p 4

exit

If you have the R6 version add this commands before exit the utility:

phydrv -a online -p 5

phydrv -a online -p 6

After you force the drive online, reboot the unit and you will have access to the data.

Hello,

Using these commands to force a dead drive online without first calling Promise Technical Support can cause damage to the Pegasus.

When the Pegasus is working properly, a drive is marked Offline/Dead/Stale for a good reason. Promise Technical Support will support your hardware and compatible drives for as long as you own it.

Please call us at 408-228-1500 and get technical support from a Promise employee before forcing your drive online with a "phydrv -a online" command, as re-using a broken drive can damage your Pegasus logic board.

Please see this article for more information:

http://kb.promise.com/KnowledgebaseArticle10277.aspx

Thanks,

Joe Engledow

Technical Support

PROMISE Technology

I have had this happen several times. Promise support has told me to update without realizing that I was on 10.8.5 and now it won't launch. I just figured out MY specific issue and it is related to the port that the R6 uses by default, which is 8080. Well my Universal Type Server uses that as well as 18081 for administration, so now when trying to launch the Promise Utility, I can't get into the preferences to change the port back to something OTHER than 8080.

I was running 10.8.5 with the Promise Utility.app version 3.18.0000.18 and the latest firmware version 5.02.0000.98. Upgrading the app to 3.18.0000.36 is what started the crashing. Ugh.

Here is what I did and this depends on your comfortability with Terminal and Vi (just follow along as it is pretty simple):

Open Terminal via Spotlight by typing Terminal or go to Applications > Utilities > Terminal

Type:

cd /Applications/Promise\ Utility.app/Contents/Resources/apache2/conf and hit ENTER

Type ls to give a listing of everything in that directory (LS not is, but lower-case) and verify that there is a httpd.conf file there. You should see all of these listed:

extra

httpd.conf

httpd.conf.bak

magic

mime.types

oemcode

original

php.ini

replace

swmgt.xml

Well we need to edit that httpd.conf file using Vi. So type the following:

sudo vi httpd.conf and hit Enter (you will need your admin password to edit)

Using the arrow keys, scroll down to a line that says "listening 127.0.0.1:8080". Any of the stuff that has # before it is commented out, so you can look for lines that don't have the pound sign (hashtag for you youngsters) in front of it. It isn't that far down though. When you see that line just put the cursor on the first 8 in 8080 and press the "i" key to INSERT.

I changed mine to 18080, so I just typed a 1 when the cursor was on the 8. You can change this to whatever port you want. Just be careful because you ARE in edit mode. You don't want to make any errant changes.

After you make the change, hit the ESC key so you are out of edit mode.

Then type :wq! (which will WRITE and QUIT edit mode with the changes made). Try launching the Promise Utility, but keep Terminal open. Mine fired right up after solving the port conflict. If it doesn't work, in Terminal, go back into that httpd.conf file:

sudo vi httpd.conf and hit Enter (you will need your admin password to edit)

and comment out this line:

LoadModule unique_id_module modules/mod_unique_id.so (it will NOT have the pound sign before it, so you need to go into EDIT mode again)

Type i > type a pound sign before LoadModule and hit ESC > Then type :wq! one last time to save your edit.

Hopefully this helps others as there wasn't a good solution for my Pegasus R6 running on 10.8.5. I fought this for a while and it was very frustrating. The last step may or may not be necessary depending on if the port change helped. This took a lot of messing around to figure this out. Good luck!!

JC 😎

Hey bud....I typically have to wait until midnight to get a response from normal support online, but the problem is I work 7-5pm and have to wait the next business day for a response. Is this the best way to get a quick response from Promise?

Also, is there a place on your site that has a list of all the promiseutil commands, the switches, and what they do. That would be very helpful if the App stops working and so I don't have to waste days of productivity around the functionality of a GUI.

Thank you,

JC