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Why am I not getting email from one particular sender? .

Hi all,


Hope you can help because I am stumped. A few days after installing Mountain Lion (not that I think that necessarily has anything to do with it), I stopped receiving email from a particular sender. The email from this person is very important, so I've been trying to figure out what's going on. He is in my Contact list. I have received email from his successfully for months. We did some testing yesterday. I think the email is coming in, then being deleted immediately. I hear a little ding in the background when he sends me something, but it doesn't make it into any of my inboxes.


I have temporarily disabled junk mail filtering. I also can't find a setting that indicates to delete anything automatically. I am at a loss.


Any ideas?


Thanks so much!


Sharon

OS X Mountain Lion

Posted on Aug 3, 2012 8:41 AM

Reply
3 replies

Aug 3, 2012 9:05 AM in response to SharonN

Go to Mail Preferences, and click the "Rules" icon. Make sure there are no rules that move these messages to another folder (you can just uncheck the rules to deactivate them).


Also try searching for the sender's email address to see if it turns up - be sure to click "All" in the mailbox row after typing his address in the search box.


And depending on what email service you use, you may want to check to make sure there are no "rules" or "filters" in the web site - for instance if you use gmail, you can set up filters in gmail that "archive" a message before Apple mail ever sees it - the mail is still there, you just wouldn't see it in your inbox. The only way to fix it is to log in through the gmail web site.


Another possibility is that you accidentally turned on "threaded" mail view, which is extremely confusing if you don't expect it. Instead of grouping by date, the messages will be grouped by subject line - and if the person sending this message is replying to an old message of yours, it will continually group those new messages together with the old ones. Click the "View" menu, and check to see if the "Organize by conversations" option is turned on or off. Or maybe it's even simpler - maybe your mail is no longer sorted by date - what does it say at the top of the list of messages?


Of course there's alwys the possibility that he has the wrong email address in his contacts, so keeps sending to the wrong address over and over again. He should try manually typing your full email address, and not accepting the "autofilled" suggestion.

Why am I not getting email from one particular sender? .

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