HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

Learn about If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
stephhutley
Level 1 (0 points)

Q: oops please help

I went to flamingo land the other day and went on a ride and when we were upside down my ipod slid out of my pocket and crashed to the floor! Now it has a smashed screen, the bottom left corner is squashed up with no glass, the bottom buttn wont work but it will go on to the lockscreen but the touchscreen wont work so i cnat unlock it to connect it to itunes. Is there anyway i can get it working or able to retrieve my documents and pictures? Someone pleasa help!

iPod touch, iOS 5.1, 4th generation

Posted on Aug 3, 2012 2:38 PM

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stephhutley

Q: oops please help

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  • Helpful answers

  • by lllaass,Helpful

    lllaass lllaass Aug 3, 2012 2:45 PM in response to stephhutley
    Level 10 (190,740 points)
    Apple Watch
    Aug 3, 2012 2:45 PM in response to stephhutley

    - Are you saying that when you connect the iPod to your computer it asks for you to enter the passcode on the iPod?

    - If the iPod is not disabled the a third-party program like PhoneView may be able to access some information on the iPod.

    - If you made/have a backup, you can restore another iOS device that can use iOS 5  and get the date. If yu restore via iTunes, the apps have to be in the in the iTunes library in order for the app date to have a place to go. You can borrow a device and return it after you get the data off the iPod backup

  • by stephhutley,

    stephhutley stephhutley Aug 3, 2012 11:11 PM in response to lllaass
    Level 1 (0 points)
    Aug 3, 2012 11:11 PM in response to lllaass

    Yes when i connect my ipod to my computer it asks for my password to be put in on my ipod. If i borrow someones device, how do i get the data off the backup?

  • by lllaass,

    lllaass lllaass Aug 4, 2012 9:44 AM in response to stephhutley
    Level 10 (190,740 points)
    Apple Watch
    Aug 4, 2012 9:44 AM in response to stephhutley

    After you restore from backup you get data of the iPod by emailing it or using File Sharing for apps that support it. Depending upon the app, there may be other ways too.