HT203433: Get help using Automatic Downloads for purchased Apps, Music, and Books

Learn about Get help using Automatic Downloads for purchased Apps, Music, and Books
Spiker3
Level 1 (0 points)

Q: I bought a iBook and the first 6 chapters say they have an error? Won't show pages?

I bought an iBook and once it downloaded it was missing the first 6 chapters

 

It says

 

Error on line 1 at column 1

Document is empty error

Encoding error

 

My iPad 2 is up do date

Not sure what went wrong or how to recover the chapters?

iPad 2, iOS 5.1.1

Posted on Aug 3, 2012 7:21 PM

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Spiker3

Q: I bought a iBook and the first 6 chapters say they have an error? Won't show pages?

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  • Helpful answers

  • by King_Penguin,

    King_Penguin King_Penguin Aug 4, 2012 10:15 AM in response to Spiker3
    Level 10 (135,710 points)
    iTunes
    Aug 4, 2012 10:15 AM in response to Spiker3

    Have you tried deleting the book and re-downloading it via the Purchased tab in the ibookstore in the iBooks app ? If it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that book and use the 'Report a Problem' link.