7 Replies Latest reply: Apr 11, 2013 9:40 AM by fullwaza
RKUMD Level 1 (0 points)

After upgrading to Mountain Lion without any problems, my contacts will not sync with Facetime.  I'm logged in properly.  The iCloud is active on the desktop WRT contacts.


Am I missing anything?


Is anyone else having this problem?

iMac (27-inch Late 2009), OS X Mountain Lion
  • di2tri Level 1 (0 points)

    yes same problem.  In fact, my facetime contacts don't show and I can't create a contact.  So it makes facetime useless.  My contacts also can't find contacts on my exchange server.  driving me nuts.

  • IatroCom1 Level 1 (0 points)

    Both imessages and facetime are not working on my late model 2012 macbook pro with Mt Lion installed.

    Neither app allows sign in from my cloud account. I also have a second developer account and AIM account using the same email address and cannot change them to another. Any changes say the mails are already in use. Mountain Lion really was not well tested before release it seems.  I've spent over 40 hours with senior tier engineer on this to no avail. 

  • ArtCarty Level 1 (0 points)

    Me too.....Contacts in Facetime lists all the names in my Contacts but all the data fields are blank.


    iMac (27-inch mid 2010 OS X Mountain Lion)

  • ArtCarty Level 1 (0 points)

    OSX 10.8.1 fixed it

  • VuXuanLoc Level 1 (5 points)

    I still have this problem. My Facetime contact list isn't linked with my Apple Contacts app. Facetime contact shows nothing and I cannot create new contact from Facetime.

  • Mark Scrimshire Level 1 (0 points)

    I have this problem. I can use Facetime but my "All Contacts" list is empty except for contacts I added manually.


    If I add a new entry in Facetime All Contacts it does not show up in Address Book.


    I am running on a new MacBook Pro 13" Retina Display with all the latest updates for Mountain Lion

  • fullwaza Level 1 (0 points)

    I realize this thread is old, but here is the solution:


    • Quit FaceTime
    • Open finder and go to ~/Library/Containers (you can right click the Finder icon and select Go To Folder option)
    • Remove the com.apple.FaceTime folder
    • Open FaceTime - Your contacts should now show up.


    If you are not comfortable with deleting the com.apple.FaceTime folder, you can copy/move it somewhere first.  When FaceTime runs again it will create the folder if it is missing.