Bluesteel310

Q: 2012 Retina Macbook Pro WiFi problem

I have a 2012 Macbook Pro with Retina display that's been upgraded to Mountain Lion.  It is having WiFi connection issues.

 

Specifically,

 

1.  Upon startup it will not find the network.  I have to turn off the wifi and turn it back on to have it find the network.  Annoying.  It used to happen only intermittently; now it happens every start up.  It's getting worse.

 

2.  It will randomly every few hours drop the wifi connection, requiring me to turn off the wifi and turn it back on.

 

I've tried the one fix people on here suggested: deleting the wifi network profile I use and putting it back in.

 

Didn't make a difference.

 

Has anyone found a better fix?

 

I'm disappointed that Apple released this version of OS with such a glaring problem.  A laptop without a reliable wifi connection is a complete waste of money.

Ipad, iPhone OS 3.1.3

Posted on Aug 4, 2012 10:38 AM

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Q: 2012 Retina Macbook Pro WiFi problem

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  • by papasmurf^2,

    papasmurf^2 papasmurf^2 Jan 9, 2013 12:55 AM in response to Sergeque
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    Jan 9, 2013 12:55 AM in response to Sergeque

    I had to spend £50 (GBP) buying a 5ghz bridge and the problem has gone away at home, not ideal if I want to use the laptop away from home the problem reoccrus on some routers, and i cant replace their routers.

     

    Lets hope they will sneak in a fix to 10.8.3

     

    http://9to5mac.com/2013/01/08/apple-seeds-os-x-mountain-lion-10-8-3-build-12d50- to-developers/

     

    Can any developers please respond and say this fixes the issue?

  • by papasmurf^2,

    papasmurf^2 papasmurf^2 Jan 9, 2013 3:56 AM in response to papasmurf^2
    Level 1 (0 points)
    Jan 9, 2013 3:56 AM in response to papasmurf^2

    Just had Apple Europe on the phone again, and they have informed me Apple Engineering are aware of it, and are looking into it, so we hope to have a fix in the future, but no timescales were given. Lets hope we get a satisfying fix soon. Thank you Apple for rining me and discussing my issues.

  • by Tienne.be,

    Tienne.be Tienne.be Jan 9, 2013 4:20 AM in response to papasmurf^2
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    Jan 9, 2013 4:20 AM in response to papasmurf^2

    Same story I was told one month ago. Still waiting for that fix....

  • by papasmurf^2,

    papasmurf^2 papasmurf^2 Jan 9, 2013 4:22 AM in response to Tienne.be
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    Jan 9, 2013 4:22 AM in response to Tienne.be

    Ouch !!!!! Is this damage control ... Wifi Gate!!!! oops

  • by yally04,

    yally04 yally04 Jan 9, 2013 8:58 AM in response to Bluesteel310
    Level 1 (0 points)
    Jan 9, 2013 8:58 AM in response to Bluesteel310

    For what it's worth, here's what Apple support had me do, which eventually worked (maybe try skipping to #8 instead of doing the standard tech support stuff):

     

    1. From Network in System Preferences, click on Advanced and delete all preferred networks.
    2. From the Finder, go to /Library/Preferences/SystemConfiguration and delete any .plist files with "airport" or network" in the name.
    3. Restart
    4. Try connecting
    5. Power cycle the router
    6. Try connecting
    7. Check DNS server settings (System Preferences/Network/Advanced)
    8. Add Google's DNS servers: 8.8.8.8 and 8.8.4.4

     

    After that, it still didn't seem to work at first, but after maybe a minute I was able to ping nytimes.com and google.com. And all of a sudden, the page that had been "loading" for several minutes in Safari appeared on my screen.

     

    So I'm back online, at least for a little while. I'll post back here again if anything goes wrong.

     

    For what it's worth, I had been able to connect to the internet via USB tethering with my iPhone, but not with wifi tethering.

  • by yally04,

    yally04 yally04 Jan 9, 2013 10:18 AM in response to yally04
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    Jan 9, 2013 10:18 AM in response to yally04

    Update: I'm on a different network now, and can't get online. Back to iPhone USB tethering, and crossing my fingers about 10.8.3 ...

  • by rb90zf6,

    rb90zf6 rb90zf6 Jan 10, 2013 5:46 AM in response to Bluesteel310
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    Jan 10, 2013 5:46 AM in response to Bluesteel310

    I continue to see this issue on any network since my original post.  The recommendations for settings to provide a work around by Apple until a fix can be developed is not going to work. I can't add a solution that has worked for me but I would reenforce my original message which is, acknowledging to your customer base you have a problem at least reduces the frustration with us dealing with the support desk that has no chance of resolving this. Come on is this getting attention in your development team or not?

     

    This post is really not much more than a rant so I will add  this comment to Apple........ Is it you don't have the skill to fix this or you don't have the time? You have a customer base that is buying a premium product, can afford it, and expects a different level of qaulity and support. If you don't recognize the real issue of customer loyalty here you're startegy as an organization is failing. While we certainly buy Apple for the OS, hardware sparkle aside, if you can't use it 50% of the time ( worse for no more that 15 mins at a time!) than it doesn't have an appeal to those who want to ..... Think different. I get this lack of feedback from Microsoft not sure the premium is worth getting into the same service level from a premium vendor.

  • by Sergeque,

    Sergeque Sergeque Jan 11, 2013 4:31 AM in response to rb90zf6
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    Jan 11, 2013 4:31 AM in response to rb90zf6

    Same here!!! If I buy the most expensive product Apple makes I expect at least some kind of service... But all we get is silence... I cant imagine buying my 4th BMW and the tires just deflating all the time, and BMW going,, "sorry man, have you checked the roads youre driving on?" id drive the thing right through their front door!!! I really hate the "were always right" policy that Apple has had for years. And the worst problem is that since were in a very tiny category apple just ignores us!

  • by papasmurf^2,

    papasmurf^2 papasmurf^2 Jan 17, 2013 1:16 AM in response to papasmurf^2
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    Jan 17, 2013 1:16 AM in response to papasmurf^2

    I hope this 10.8.3 fix does it soon , http://9to5mac.com/2013/01/16/apple-seeds-os-x-mountain-lion-10-8-3-build-12d54- to-developers/

     

    Apple said the new build includes significant changes to Wi-Fi

     

     

    Lets hope it fixes it.

  • by Oli4C,

    Oli4C Oli4C Jan 25, 2013 2:16 PM in response to Bluesteel310
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    Jan 25, 2013 2:16 PM in response to Bluesteel310

    Just had my new (expensive) MBP for a week. The WIFI issue is really getting on my nerves.

    Apple - please do something about this asap.. This thread is up since the new MBP came out and still no fix. Unacceptable !!

  • by Killahurtzdub,

    Killahurtzdub Killahurtzdub Jan 27, 2013 4:13 AM in response to Bluesteel310
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    Jan 27, 2013 4:13 AM in response to Bluesteel310

    I'm having this problem too, and it happened almost straight after purchasing a Magic Mouse & switching Bluetooth on.

     

    I'm convinced this is an issue with bluetooth & wifi conflicting.

     

    Hopefully a firmware update will come soon.

  • by rb90zf6,

    rb90zf6 rb90zf6 Jan 27, 2013 7:34 AM in response to Killahurtzdub
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    Jan 27, 2013 7:34 AM in response to Killahurtzdub

    Good feedback. The microcode idea is very likely for what ever the conflict is. But many of us including myself have this issue but don't use Bluetooth. Could be Bluetooth enabled alone regardless of using that protocol for a device starts the problem.

     

    I think we all hope that this informational thread actually gets reviewed by Apple. Without a single piece of feedback in months it is unclear if Apple accepts feedback on their product line. We can hope they use their own product and have experienced the issue their entire customer base is having.

     

    As we all have said. We can get this kind of inferior service from Windows base devices. That is a customer sentiment they continue to lose perspective on.

  • by Neteyes_cn,

    Neteyes_cn Neteyes_cn Jan 27, 2013 10:57 AM in response to Bluesteel310
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    Jan 27, 2013 10:57 AM in response to Bluesteel310

    I'm experiencing the same problem in China with my new MBP Retina 15" 16GB 760G bought early this month. The odd thing is that I didn't get any problem in one house while the drops described by other users above happening in the other. In both houses, I'm using Airport Extreme 5th generation. I've also used my MBP Retina with an old Airport Express in a hotel room, the connection was quite stable so far.

     

    I hope Apple can take this seriously and release a fix ASAP. It's not acceptable that such an expensive laptop computer comes to market whithout a reliable wifi capacity!

     

    苹果必须尽快改进Retina MacBook Pro的wifi连接问题,至少应该提供一个清晰的声明,让客户明白问题将在何时得到解决!

  • by Bluesteel310,

    Bluesteel310 Bluesteel310 Jan 27, 2013 11:03 AM in response to Neteyes_cn
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    Jan 27, 2013 11:03 AM in response to Neteyes_cn

    You folks need to read the early posts on this issue.

     

    The problem was identified very early on...

     

    There's something that happens to the wifi connection when the bluetooth radio is turned on.

     

    Since I first posted about this a year ago, Apple has not fixed the problem.

     

    I had kept the bluetooth radio on my MBP turned off until about a month ago when i began using a bluetooth device frequently with the MBP, necessitating the bluetooth radio be turned, and left, on.

     

    THe problem, which had disappeared with the bluetooth radio off, returned.  About once or twice a day, especially after boot up, the wifi connection cannot be found.  Turning the wifi radio off and on solves the problem.

     

    THe fact I posted this a year ago, and it seems to be a common problem, AND Apple has not yet fixed it, does not give me great confidence they will.  THat's  shameful behavior on their part.

  • by rb90zf6,

    rb90zf6 rb90zf6 Jan 27, 2013 4:40 PM in response to Bluesteel310
    Level 1 (0 points)
    Jan 27, 2013 4:40 PM in response to Bluesteel310

    Thanks Bluesteel.

     

    I have this problem with Bluetooth disabled. I tried several variations to see if I could isolate when it happens. It comes and goes with various situations but in the end the issue does still occur with Bluetooh disabled.

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