HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

Learn about If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
dveges
Level 1 (0 points)

Q: Unresponsive screen

What do I do for an unresponsive screen?  I have done all that is required at ipad troubleshooting site.

iPhone 3G

Posted on Aug 4, 2012 12:17 PM

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dveges

Q: Unresponsive screen

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  • by chrisvher,

    chrisvher chrisvher Aug 4, 2012 12:25 PM in response to dveges
    Level 1 (10 points)
    Aug 4, 2012 12:25 PM in response to dveges

    Perform a hardrest by Holding down the power button (top right edge) and the home button until you get a black screen with just the apple. IGNORE anything else like slide to unlock. Do this for at least a minute or 2 or until you get the apple.

     

    If this does not work, connect your device into the wall adapter to charge and try again until you get the charging iCon.

     

    If this still does not work... connect your device to your computer, open the iTunes program, same 2 buttons and this time you should get the usb to connect to itunes graphic on your device. iTunes should pop up a window that says iTunes has detected an iPhone in recovery mode and you will have to restore the device.

     

    If you have to do the last resort of restoring that means you have encountered a critical software issue and have no choice.

     

    If still not working then all thats left is for a repair.