14 Replies Latest reply: Aug 6, 2012 1:44 PM by David M Gould
David M Gould Level 1 Level 1 (0 points)

I need to hardwire an Extreme to an Express to get a signal to a room separated by a brick wall. Are there any special setup settings I need to make on either unit?


iMac
  • Bob Timmons Level 10 Level 10 (87,705 points)

    Are both the AirPort Extreme and AirPort Express recent products?

     

    What operating system are you using on the computer that will be used to configure the AirPort Express?

     

    If you are not sure about this on a Mac, click the Apple icon in the upper hand cornet of the screen, then click About This Mac to see what version of OS X you are using.

  • David M Gould Level 1 Level 1 (0 points)

    I just upgraded to Mountain Lion when it was released.

     

    The Extreme and Express are within last year or so and have been already setup. The Extreme in connected to the modem and the Express was located in my office. I thought it would boost the signal from the Extreme. But the brick wall between my office is causing the problem.

     

    When going to Airport utility, it says version 7.6.1 for both.

  • Bob Timmons Level 10 Level 10 (87,705 points)

    Perform a Factory Default Reset on the Express as follows:

     

    Disconnect the Express from the Ethernet cable if it is connected

    Power off the Express for a minute

    Hold in the reset button on the device first, and keep holding it in for an additional 9-10 seconds while you simultaneously plug the Express back in to power

    Release the reset button after the 9-10 second hold period and allow 45 seconds for the Express to restart to a slow blinking amber light

     

    Test to make sure that the Ethernet cable from one of the LAN <-> ports on the main AirPort is working correctly by temporarily connecting the cable to a laptop or desktop. Turn off wireless on the computer and make sure that you can get a good Internet connection.

     

    If you can, this confirms that the Ethernet cable is working correctly. You can disconnect the computer from the Ethernet cable and turn the wireless back on at the computer now.

     

    Post back on your progress and then we will configure the Express

  • David M Gould Level 1 Level 1 (0 points)

    Before I do anything I wanted to make sure I was clear about my setup now.

     

    The Airport Extreme is connected to the cable modem in another part of the house.

     

    The Airport Express is plugged into the wall down the hall but not wired to anything. It shows a green light. I did this because I thought it would bosst the signal of the Extreme connted to the modem.

  • Bob Timmons Level 10 Level 10 (87,705 points)
    I need to hardwire an Extreme to an Express

     

    Sorry, I am confused. You stated that you planned to hardwire the Extreme to the Express.  Is that still the plan?

     

    Have you run the Ethernet cable from the Extreme to the proposed location of the Express?

     

    The Airport Extreme is connected to the cable modem in another part of the house.

     

    So, if the AirPort Express is powered off, the Extreme is working correctly at this time, correct?

  • David M Gould Level 1 Level 1 (0 points)

    Very sorry for not being clear. Currently both the Express and the Extreme are powered up. The extreme is connected to the modem in the kitchen and working properly. The express is plugged into the wall down the hall and has the green light illuminated. The express does not seem to be boosting the signal from the extreme into my office.

     

    So I thought I should wire the express to the extreme to get a stronger signal in my office.

  • Bob Timmons Level 10 Level 10 (87,705 points)

    Thanks for the clarification.

     

    Since the title and first line of your post stated that you wanted to hardwire the Express the Extreme, I assumed that was what you wanted to do.

     

    And, you state again in the last post that you think that you think that you "should wire the express to the extreme"

     

    Are you looking for an opinion on whether you should do this?

     

    I assumed that you wanted to do this and was offering to help reconfigure the Express. No adjustments will be needed on the Extreme, but you will need to have an Ethernet cable installed between the Exreme and Express to connect them together.

     

    If you decide that you want to hardwire the Extreme and Express together, please let us know and we will start over with the process.

  • David M Gould Level 1 Level 1 (0 points)

    Yes. I want to hardwire the Extreme that is connected to the modem to an express in my office to get a better signal.

     

    And I would like your opinion. Is this a good idea? How can I get a better signal in my office which has a brick wall.

  • Bob Timmons Level 10 Level 10 (87,705 points)

    Hardwiring always is the best way to connect two devices together because there is no loss of bandwidth when the signals travel by wire.

     

    If you try to "extend" the wireless network to provide more coverage using wireless only, then the signal will be absorbed quickly by any obstructions in the signal path.

     

    Not much of the signal will get through a brick wall, so even though you have the AirPort Express setup correctly, it has virtually no signal to work with to provide more coverage. It can only "extend" what it receives, but it has very little to work with, so its effect is minimal.

     

    If  you have performed the Factory Default Reset on the AirPort Express as I outlined above....and....you have run an Ethernet cable from one of the LAN <-> ports on the Extreme to the proposed location of the Express, you are ready to take the next step.

     

    Post back to confirm and we will proceed.

  • David M Gould Level 1 Level 1 (0 points)

    OK. The ethernet from the Extreme is working. I have the cable and I have reset the Express. The amber light is blinking slowly.

  • Bob Timmons Level 10 Level 10 (87,705 points)

    Connect the Ethernet cable to the WAN "O" port on the Express and power it up. Wait for the Express light to blink amber slowly

     

    Open Macintosh HD > Applications > Utilities > AirPort Utility

     

    Look for the tab in the upper left hand corner of the AirPort Utility window that reads Other AirPort Base Stations (1)

     

    Click on this tab, then click on AirPort Express xxxxxx

     

    AirPort Utility will take a minute or two to analyze the devices and settings on your network, then it will announce that the AirPort Express will setup to extend the wireless network

     

    Edit the name of the AirPort Express device to read as you wish, then click Next

     

    Wait another minute or two while AirPort Utility configures the AirPort Express

     

    When you see the message that Setup is complete, click Done and close AirPort Utility

     

    You are all set

  • David M Gould Level 1 Level 1 (0 points)

    Bob

     

    OK. All done. Now to see if the connection is better consistently. Thanks so much.

     

    Just curious. Individuals such as yourself, are you connected to Apple or are you part of a community with a great deal of knowledge and you help people like me?

     

    Thanks again, David

  • Bob Timmons Level 10 Level 10 (87,705 points)

    You should have much improved wireless performance around the AirPort Express.

     

    We are users, just like you.

     

    Apple sends us a free T-shirt every now and then for volunteering to help out.

  • David M Gould Level 1 Level 1 (0 points)

    They really need to be sending you more than a t shirt. I can already tell a huge improvement. Thanks again.