6 Replies Latest reply: Aug 5, 2012 1:24 PM by LexSchellings
doogles Level 1 Level 1 (50 points)

Hello -

 

See my Mac specs associated with this posting.

 

I have plugged our printer (Canon MF4570dn) in to our Airport Extreme (flying saucer version) using a USB cable but am having trouble sending prints to it.  I uninstalled and reinstalled the most recent printer drivers and have used System Preferences > Print & Fax to add the printer - that is, the printer is found by the system and I can add it with no problems.  The green dot shows up below the printer name, indicating that it is recognized and connected.

 

When I attempt to make a print, I get an error message:

 

Canon UFR II Printer Driver

Cannot communicate with the printer, or the printer is not supported.  If the printer is supported, check the printer connection and add it again, then start Printer Utility to get the printer information.

 

I've tried uninstalling and re-installing drivers to no avail.  Does anyone have suggestions for how to fix problem?  Am I doing something wrong?


iMac, Mac OS X (10.6.8), white - intel Core 2 Duo -1GB
  • 1. Re: Airport USB printing - Canon MF 4500 series
    Bob Timmons Level 9 Level 9 (78,705 points)

    Open Print and Fax and you should likely see that the printer will appear to be installed twice.....one at a computer location and the other at the AirPort location.

     

    Make sure that the printer located at the AirPort Extreme is set to be the Default Printer

     

    Try to print

     

    If still no luck, try following Apple's Printer Troubleshooting Guide. Sometimes, the last step.....Resetting the Print System.....will work miracles when all else seems to fail.  Good luck.

     

    http://support.apple.com/kb/TS1253

  • 2. Re: Airport USB printing - Canon MF 4500 series
    doogles Level 1 Level 1 (50 points)

    Thanks for responding, Bob -

     

    I have only one printer installed, and it is correctly recognized by the system as being connected to the Airport.  No luck printing.  At your suggestion, I tried using all of the suggestions in the Printer Troubleshooting Guide, but it's still not working.

     

    Any other thoughts?

     

    Thanks again -

     

    Doug

  • 3. Re: Airport USB printing - Canon MF 4500 series
    LexSchellings Level 5 Level 5 (5,690 points)

    install the Canon IJ network scanner driver and restart the mac.

  • 4. Re: Airport USB printing - Canon MF 4500 series
    Bob Timmons Level 9 Level 9 (78,705 points)

    Sorry, no other suggestions other than to think that the 6.3 firmware version in the older AirPort may not be compatible with newer printers....even if your computer recognizes the printer.

     

    I have run into situations in the past with older AirPort Extremes and Express devices when the printer was recognized, but it would simply not work at the USB port of the AirPorts....while it would work when installed and connected to the Mac computer.  When I tried the same printer(s) on a newer "n" version of the AirPort Express.....it did work fine.

  • 5. Re: Airport USB printing - Canon MF 4500 series
    doogles Level 1 Level 1 (50 points)

    Hi, LexSchellings -

     

    I searched, but can not find the Canon IJ Network Scanner Driver.  Can you send me a link?

     

    Thanks -

     

    Doug

  • 6. Re: Airport USB printing - Canon MF 4500 series
    LexSchellings Level 5 Level 5 (5,690 points)

    Canon sites, support, drivers. But it should be on the CDrom that came with the printer too. Without this network scanner driver it will not work.

    But it may be - as Bob said - that the Airport Extreme is too old, and it will not work.