Error 1607 - Can't install new version of iTunes

Hello Omar,

Try the following link to download iTunes 6.0.4.2

http://www.computerbase.de/downloads/software/multimedia/itunes/?url=5723

hi Omar!

i haven't been following your case incredibly closely (everytime i've dropped by the various threads, it seemed like Katrina was giving you very sensible advice.) so do you mind just quickly running through explicitly the various things you've tried so far?

for example, i believe you've attempted the treatments for the various scenarios for the 1607 given here:

Trouble installing iPod, iTunes, or QuickTime software in Windows

... but have you tried the InstallShield Tips and Pointers yet?

InstallShield Consumer Central Frequently Asked Questions: Tips and Pointers

love, b

hi Omar!

okay ... we're going to start trying to work through some really exotic scenarios now.

when I start my computer up I get a msg saying: HP OfficeJet COM Event Manager has encountered a problem and needs to close.

interesting that it is mentioning COM.

can you look through the following document to check to see if you're getting any of the symptoms described on it? i've seen this problem linked with a 1607 on an itunes install before:

Systems that have changed the default Access Control List permissions on the %windir%\registration directory may experience various problems after you install the Microsoft Security Bulletin MS05-051 for COM+ and MS DTC

love, b

hi Omar!

sorry about that. let's try first checking to see if any of the event log messages mentioned in that document are showing up in your event viewer.

to check your event logs, right-click "My Computer", select "Manage" and click "Event Viewer". i think they are all "System" log entries, so click on that event log (you'll also see one called "Applications" and one called "Security").

to get more detailed information about suspicious-looking events, click on one to bring up a small window with expanded information.

... if nothing springs out at you there, let's try switching on your Windows Firewall, just to see if we can provoke the error message number that is mentioned on the document.

love, b

y'know ... let's try roping in a bit of additional help with this one. you're actually about the only 1607 i've seen in ages that hasn't responded to the standard three sets of advice (and the Tips and Pointers). the Hosts and the Engineers might be interested to see if there's anything out there slipping through the net of the standard advice.

let's try getting a installer log to the Discussions Hosts, so they can throw it over the fence so an Apple engineer can have a look at it.

Start menu -> Run... In the text field of the dialog that comes up, type in "cmd" and hit return.

In the command prompt dialog that comes up, find the iTunes installer on your desktop and drag it to this window. Then on the same line type in a space and then the following:

/Verbose"c:\log.txt" /V"ENABLE_QTLOGGING=TRUE"

There is no space between the e in Verbose and the double quote ("). There is no space between the V"Enable...

Hit return.

The installer will create two log files:

C:\log.txt and C:\qt.log

Find those files and send them to a Discussions Host Put the URL to this discussion thread into the email, so that whoever gets it has some context. Let them know the version of itunes you’re trying to install, too … in general, give as much info as you can.

love, b