Chris Lyons
Level 1 (5 points)

Q: Superdrive inoperative after Mountain Lion upgrade

After installing Mountain Lion with no problems or errors I tried to burn a music CD using iTunes. I received an error message as below:

error code.jpg

After ejecting, the disk would not mount and the drive was making very unusual noises without spinning up at all. I embarked on a series of experiments and sometimes received a different error message as below:

laser.jpg

Any ideas anyone ??

iMac (24-inch Early 2008), OS X Mountain Lion, iMac & MacBook Pro

Posted on Aug 6, 2012 11:56 AM

by Chris Lyons,Solvedanswer
Chris Lyons Chris Lyons
Level 1 (5 points)
A:

PROBLEM SOLVED - I HOPE !!

 

Rather than visit a Genius Bar, I opted to buy an inexpensive (<$40) external USB-connected CD/DVD reader/burner (Samsung SE-208AB). I discovered that it too exhibited the same problem whereby DVDs and CDs burned in the Finder failed verification almost as soon as it began. Even though the burned discs appeared OK in that the files/music/movies were as they should be.

 

In addition to all the steps taken above, I also used the Recovery Disk to re-install a copy of Mountain Lion in case something was messed up. To no avail, the problem persisted.

 

After much more searching I discovered a tip that I had not tried. Someone had found that deleting the Finder preference file resolved their problem, in 2008 no less. So with nothing to loose, I deleted the Finder preference file, restarted and burned 3 discs flawlessly. Attached below is a screen shot from the Console app (in the Utilities folder) showing the most recent disc burning tasks including the intial one that failed verification. The highlighted text is my inserted note and not from the Console app. Interstingly it apperas as if iTunes does not perform a disc verify after a burn as the verify task is absent from the Console log.

 

The Finder preference files can be found at User/Library/Preferences/...

 

Of note is that none of these discs will work in the internal Superdrive and so I must assume that the internal Superdrive is offcially busted and must have failed coincidentally with my upgrading to Mountain Lion.

 

Console_shot.jpg

Posted on Aug 27, 2012 10:17 AM

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Chris Lyons

Q: Superdrive inoperative after Mountain Lion upgrade

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  • by GizinUK,

    GizinUK GizinUK May 23, 2013 1:39 PM in response to petermac87
    Level 1 (0 points)
    May 23, 2013 1:39 PM in response to petermac87

    Not in my case as I updated both my imac 27 and my mini mac and both stopped on the same day!!

     

    Coincidence I think not.

  • by ppapple451,

    ppapple451 ppapple451 May 23, 2013 1:47 PM in response to mzadow
    Level 1 (0 points)
    May 23, 2013 1:47 PM in response to mzadow

    Apple has numerous detailed reports of this problem at least since October 2012 (when I reported it).  They just don't care.  It doesn't take 8 months to fix a bug like this.  If they spent as much effort trying to fix it as they have covering it up, it would be fixed by now.

  • by GizinUK,

    GizinUK GizinUK May 23, 2013 1:54 PM in response to ppapple451
    Level 1 (0 points)
    May 23, 2013 1:54 PM in response to ppapple451

    Ppapple451 I agree they have known about this and seem to chose to ignore it.  Both my mac mini and imac drives failed the day I upgraded them both.

     

    I rang Apple care and they still told me it was a faulty drive yet it works in Windows boot.

  • by Old Toad,

    Old Toad Old Toad May 23, 2013 1:56 PM in response to GizinUK
    Level 10 (141,598 points)
    Mac OS X
    May 23, 2013 1:56 PM in response to GizinUK

    Have you seen this MacWorld article recently posted.  It has some suggested fixes which, may or may not have already been posted here: Optical drives not working with Mountain Lion for some | MacFixIt - CNET Reviews

     

    OT

  • by GizinUK,

    GizinUK GizinUK May 23, 2013 2:03 PM in response to Old Toad
    Level 1 (0 points)
    May 23, 2013 2:03 PM in response to Old Toad

    Well the problem is certainly confrimed here thanks for that.  Tried all these and I am sure its a firware upgrade that was past of the ML update. Must try booting from original disks if I have them as this would confrim if ML was the issue.

  • by t5oy,

    t5oy t5oy Jul 3, 2013 6:37 AM in response to Chris Lyons
    Level 1 (0 points)
    Jul 3, 2013 6:37 AM in response to Chris Lyons

    Chris Lyons- Your superdrive is NOT busted...Its Mountain Lion that's busted.

  • by Csound1,

    Csound1 Csound1 Jul 3, 2013 6:44 AM in response to t5oy
    Level 9 (51,281 points)
    Desktops
    Jul 3, 2013 6:44 AM in response to t5oy

    t5oy wrote:

     

    Chris Lyons- Your superdrive is NOT busted...Its Mountain Lion that's busted.

    Then why are millions of us not having the issue?

  • by t5oy,

    t5oy t5oy Jul 3, 2013 9:52 AM in response to Csound1
    Level 1 (0 points)
    Jul 3, 2013 9:52 AM in response to Csound1

    You just said you are having the issue?

     

    After installing Mountain Lion with no problems or errors I tried to burn a music CD using iTunes. I received an error message as below:

     

    My point though is that although it appears as if the superdrives are bad its actually a problem with Mountain Lion OS X.

  • by Csound1,

    Csound1 Csound1 Jul 3, 2013 9:56 AM in response to t5oy
    Level 9 (51,281 points)
    Desktops
    Jul 3, 2013 9:56 AM in response to t5oy

    t5oy wrote:

     

    You just said you are having the issue?

    Please link to where you think I said that I am having the issue?

  • by t5oy,

    t5oy t5oy Jul 3, 2013 1:23 PM in response to Csound1
    Level 1 (0 points)
    Jul 3, 2013 1:23 PM in response to Csound1

    I'm sorry, I thought I was addressing Chris Lyons. You are Csound1. Original post to this thread by Chris Lyons wrote...

     

    After installing Mountain Lion with no problems or errors I tried to burn a music CD using iTunes. I received an error message as below:

     

     

     

    I can't answer why so many are not having this problem and so many are but there cant possibly be that many bad disc drives out there?

     

    For me, my disc drive works just fine as long as I'm not running Mountain Lion? and now I'm reading several articles of other users having the same problem. My guess is that because the new Imacs no longer have internal optic drives that Apple may have overlooked something for the older machines that do have optic drives?

     


  • by Csound1,

    Csound1 Csound1 Jul 3, 2013 1:28 PM in response to t5oy
    Level 9 (51,281 points)
    Desktops
    Jul 3, 2013 1:28 PM in response to t5oy

    OK,

  • by petermac87,

    petermac87 petermac87 Jul 3, 2013 6:26 PM in response to t5oy
    Level 5 (7,402 points)
    Jul 3, 2013 6:26 PM in response to t5oy

    t5oy wrote:

     

    Chris Lyons- Your superdrive is NOT busted...Its Mountain Lion that's busted.

    Five Macs, all with 10.8.4 yet not one issue with superdrives. Also no one else I know with a Mac is having an issue, so these cases, even though they may exist, are very isolated cases. Probably no help to you, but seems to rule out ML as an overall culprit.

     

    Pete

  • by gumsie,

    gumsie gumsie Jul 3, 2013 7:23 PM in response to petermac87
    Level 4 (2,174 points)
    Jul 3, 2013 7:23 PM in response to petermac87

    petermac87 wrote:

     

    t5oy wrote:

     

    Chris Lyons- Your superdrive is NOT busted...Its Mountain Lion that's busted.

    Five Macs, all with 10.8.4 yet not one issue with superdrives. Also no one else I know with a Mac is having an issue, so these cases, even though they may exist, are very isolated cases. Probably no help to you, but seems to rule out ML as an overall culprit.

     

    Pete

    How about one Mac Pro with 5 OS instead?

    10.4.11, 10.6.8, 10.7.5, 10.8.2 and Win7.

    Only OS with Superdrive problems - ML.

     

    I can boot into Paralells whilst ML is running and use the drive and then back to ML and back to erratic drive. I use ML as a daily driver and the other OSX variants as Test OS, whilst of course Win& is for Windows only software.

  • by Csound1,

    Csound1 Csound1 Jul 3, 2013 7:26 PM in response to gumsie
    Level 9 (51,281 points)
    Desktops
    Jul 3, 2013 7:26 PM in response to gumsie

    Believe it or not there is no general problem, most users, including me have no issues with the drive on ML. You should concentrate on finding what is wrong on your machine.

     

    Start by creating a new user account, rebooting into it and checking the drive again.

  • by gumsie,

    gumsie gumsie Jul 3, 2013 7:32 PM in response to Csound1
    Level 4 (2,174 points)
    Jul 3, 2013 7:32 PM in response to Csound1

    It could be corruption I suppose and it could be a bug in the OS. I've done all of that create a new account rubbish before, (there are three accounts on ML), and if honest it doesn't really matter that much as my machine has two drives so I use the other also.

    My point is that just becuase you don't have that problem doesn't mean it doesn't exist. ALL software has bugs, (is the ML driver the same as an earlier one?). Optical device drivers are softwares.

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