HT1926: Issues installing iTunes for Windows
Learn about Issues installing iTunes for Windows
Q: installation problem: importing and burning CDs
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Aug 7, 2012 2:54 PMby b noir,HelpfulThere's a few different things that might cause that one.
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.
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Aug 8, 2012 7:26 AMby mr.seattle,Hey thanks--I ran the diagnostics but it didn't even recognize the drive existed!
Here's the report:
Microsoft Windows 7 Ultimate Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6700 Notebook PC
iTunes 10.6.3.25
QuickTime not available
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver Not Available
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 002BA8BC097C3330
Current user is not an administrator.
The current local date and time is 2012-08-08 07:19:35.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 7150M / nForce 630M
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 519ca0c2f8d3c0ab5b4e5b716b4e1add
iPodService 10.6.3.25 is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
So... any ideas?
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Aug 8, 2012 9:55 AMby mr.seattle,Update: registry problem.
Discovered that my computer wasn't recognizing the cd/dvd drive at all; it didn't show up in explorer under my computer. Went to control panel and found that the driver appeared to be up to date, so that wasn't the problem, although I was getting an Error Code 39 in the device manager. Found this article on fixing the registry:
http://pcsupport.about.com/od/findbyerrormessage/a/code-39-error.htm
I also restored my system to the time prior to updating itunes.
After following the steps to fix the registry the cd/dvd drive was available again. I installed itunes once again. Then it gave me the same error as before--that it could not import/burn cds!!! BUT--when I opened itunes, it DID recognize the cd. Strange. We'll see what happens from here...
