HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

Learn about If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
Patsyanne
Level 1 (0 points)

Q: Just purchased an iPad and am having trouble signing on. Each time I try the password, I get "iPad disabled - try again in 15, 30, (now it's up to 60) minutes. Can someone assist me in getting on?

Just purchased an iPad and had it all set up at Best Buy. When I got it home and turned it on, it asks for a password. When I type in the password, a message comes up indicating the iPad is disabled and try again later. The disabled times become more lengthy the more I try to sign on. Can someone help?

iPad 2

Posted on Aug 7, 2012 2:51 PM

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Patsyanne

Q: Just purchased an iPad and am having trouble signing on. Each time I try the password, I get "iPad disabled - try again in 15, 30, ... more

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  • by Lark.Landon,

    Lark.Landon Lark.Landon Aug 7, 2012 2:53 PM in response to Patsyanne
    Level 1 (35 points)
    Aug 7, 2012 2:53 PM in response to Patsyanne

         There is no way to crack the passcode. You'll need to play the iPad in recovery mode and restore it to its factory settings.

     

    Plug into PC/Mac or wall charger, Hold home + power button until the Apple comes up, Release the power button, continue to hold the home button for 30 seconds.

     

    Restore from within iTunes