Previous 1 2 Next 23 Replies Latest reply: Mar 31, 2006 11:06 AM by iris gettemy
AndrewTP Level 1 Level 1 (0 points)
Our purchased itunes songs stop playing on the ipod min after 3-7 days. All our mp3's play no problem.

We've done all the 5R's and even tried changing the computer we use - and still the same problem.

Apple has little or nothing to say about this problem, and to be honest we can't see spending any more money purchasing songs that don't play.

We've seen enough other posts on this problem and it would appear that Apple needs to come clean on this issue.
  • ~JB~ Level 5 Level 5 (4,045 points)
    Hi AndrewTP,

    Welcome to Apple Discussions

    Have you looked at iTMS - iPod FAQ? You might also want to try some of the techniques in Knowledge Base Document #300766 on iPod: Troubleshooting songs and audiobooks that won't play.

    "Apple has little or nothing to say about this problem...We've seen enough other posts on this problem and it would appear that Apple needs to come clean on this issue."

    What do you mean by this/these statement(s)? Do you honestly think Apple is withholding information or doing it on purpose? Did you talk to Apple directly?

    Jon
  • AndrewTP Level 1 Level 1 (0 points)
    With respect to Apple. My point is that I've seen enough posts by others on this issue and it would appear to be a problem related to protected itunes. It's embarrasing to Apple that the music from their store has problems playing on their product.

    Why would I want to spend my hard earned money to buy songs from itunes that only work some of the time.

    If it's a tech glitch, they should patch it. If itunes expires after so many plays/days than they should advise us of that prior to purchase.

    I would be quite happy to buy itunes, it's a good site and all, but why when I'm having issues would I bother?
  • ~JB~ Level 5 Level 5 (4,045 points)
    Andrew,

    I have spent a good couple of hundreds of dollars on iTunes, and I make sure to always back the files up. It is a good practice to get into. I understand your fusteration, but you need to work with it. Did you look at the information I posted? Did you try implementing the troubleshooting techniques? Have you talked to Apple?

    Did you read the iTMS Terms of Use? It says.

    "b. YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, THE SERVICE IS AT YOUR SOLE RISK...APPLE DOES NOT REPRESENT OR GUARANTEE THAT THE SERVICE WILL BE FREE FROM LOSS, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND APPLE DISCLAIMS ANY LIABILITY RELATING THERETO. YOU SHALL BE RESPONSIBLE FOR BACKING UP YOUR OWN SYSTEM."

    Jon
  • AndrewTP Level 1 Level 1 (0 points)
    Jon,

    The point of the matter is that I have not spent hundreds of dollars on itunes, and with the problems related only to itunes purchased songs, I don't intend to spend money on them.

    My mp3's, as stated earlier, play fine. The AAC protected files ALL stop working at the same time and resyncing resolves the problem but it's a nuisance when you're out and about and can't listen to your music.

    When perusing the discussion board there are quite a number of others with a similar problem and there must be something to this.

    I would be inclined to believe a corrupted file or a reset is in order (again!) if only a few tunes went awol, or if all went, but as it stands it is just all my itunes purchased songs.

    To post Apple's disclaimer on the last reply totally misses the point of the problem.
  • Jeff Bryan Level 9 Level 9 (61,785 points)
    If you have made sure that both the iTunes and iPod software are current and have deauthorized and reauthorized your computer, try this:

    1. Deauthorize the computer.
    2. Create a new user in the system.
    3. Download the free song of the week from the iTMS in the new user account.
    4. Play the song in that user account to authorize again.
    5. Restore the iPod (using the iPod updater) in the new user account.
    6. Sync just the free song of the week and see if it plays on the iPod.

    If it does, you appear to have a corrupted iTunes library file, and you should recreate the iTunes library file in your normal user account, and then sync your music back to the iPod and all should be well.

    The following articles will help you.

    Authorization and Deauthorization.

    How to create a new user account in Windows.

    How to create a new user account on a Mac.

    How to restore the iPod.

    How to recreate your iTunes library.
  • AndrewTP Level 1 Level 1 (0 points)
    Ok,

    I'll try this.

    But how does this address the fact that the itunes play fine on my home computer but quit on the ipod after a few days? (keep in mind the mp3's on my itunes library play fine on both the computer and ipod).
  • aimruiz74 Level 1 Level 1 (0 points)
    Am I the only one who thinks having to create a new Windows account in order to fix an iPod mini problem is ridiculous?

    I'm having the iTunes Music Store song skipping problem, too. My sister is having the same problem. I've read at least 5 other people having this same problem in this forum and I wasn't even trying very hard to find them. There are probably quite a few more who are out there having this problem, but haven't voiced it here. It seems to me that it's not just a handful of people who are having this problem. I only started using my mini last June and my song skipping problem started within the last couple of months. There had to be some common trigger to all these problems.

    And don't even get me started on those 5 R's. I've reset, retried, and restarted. Reinstalling and restoring seem to be an exercise in futility after what I've read here.
  • ~JB~ Level 5 Level 5 (4,045 points)
    Almruiz74,

    Welcome to Apple Discussions

    How would you like to fix it? Would you like me to wave a magical wand to fix it?

    "I've read at least 5 other people having this same problem in this forum and I wasn't even trying very hard to find them"

    I find it funny that you say such a thing. Apple has sold over 1 Billion songs and there is now an epidemic? This is a support forum, one should expect to see problems; I believe it is the nature of a support forum. So do you think 100 posts in this forum have been about this same problem? Does that mean that 1 and every 10 Million people may have this problem? If my math is correct, does that mean one has a .00001% of having this problem? Did you know 80% of Corvettes can not be sent out, they have to go back and be fixed first?

    Did you try the troubleshooting techniques above?

    Did you look at Knowledge Base Document #61018 Troubleshoots Songs that Skipand Knowledge Base Document #93867 on Some Songs in iTunes Won't Copy to iPod.

    Jon
  • AndrewTP Level 1 Level 1 (0 points)
    Jon,

    Almruiz makes a good point about the futility side of the equation.

    What the support forum is not addressing is that there is a common issue and it should be explored. The fact that the itunes keep playing on the host computer and that mp3's are not affected points to an ipod/itunes issue.

    How does the protected itune file system work with respect to authorization on the ipod? Is there a security feature that is somehow being tripped in the ipod that causes the itunes songs to be skipped over. For example, if I were to update my ipod on another computer without authorizing that computer first, would the itunes songs become unavailable on the ipod (and still visible on the menu)?
  • AndrewTP Level 1 Level 1 (0 points)
    Just to expnad on my last post-

    My example above was something that I personally have not tried, but wonder if the that condition did exist then the possibility that the itunes protected files have some sort of lock-out mechanism may lead to the files becoming unavailable on the ipod due to some programming glitch.
  • Jeff Bryan Level 9 Level 9 (61,785 points)
    "Am I the only one who thinks having to create a new Windows account in order to fix an iPod mini problem is ridiculous?"

    Who said you needed to create a new user account in order to fix the problem?

    My suggestion was troubleshooting steps in order to check if your iTunes music library was corrupted in some way. If it were, then you recreate the library as per the instructions and then carry on using your original user account. You can then delete the new account.

    What's ridiculous about that?

    Seems like you're one of these folks who don't want to try anything suggested for themselves, but want others to do it for them.

    "There are probably quite a few more who are out there having this problem, but haven't voiced it here"

    What are you, clairvoyant?

    Fact is, you didn't come here asking for help, you came here to whine.
  • ~JB~ Level 5 Level 5 (4,045 points)
    Hi AndrewTP,

    I understand your frustration; but I still don't think your understanding what I am talking about. Look at the big picture; Do you know Apple isn't working on this as we speak? Have you downloaded the newest iTunes available? You can't make statements like,

    "What the support forum is not addressing is that there is a common issue and it should be explored."

    The reason is you don't know what is going on behind the scenes.

    In my previous post, it had a link to a site where you can leave Apple feedback on iTunes. That is a great place to give feedback to Apple. This is a user to user forum according to the Terms of Use. Does Apple have to read every single thread in a user to user forum? Should one not give Apple Feedback directly? It seems like to me that you are taking advantage of Apple's great support and their quick responses to problems. Maybe I am confused, but what company put a new patch of software out to fix .00001% of its users immediately? I get the impression that you see how Apple is a great company, with a great record with customer relations. I don't believe you are looking at the big picture, instead you are focused in the iPod Mini forum.

    "For example, if I were to update my ipod on another computer without authorizing that computer first, would the itunes songs become unavailable on the ipod (and still visible on the menu)?

    There is software on the iPod/iTunes so that only 5 computers (includes iPods) can be authorized to use the songs bought on the iTMS.

    I think if you are having a problem with the authorization, you might want to go to France. Most music dealers are using this authorization technique because it cuts down on illegal downloads.

    Jon

    PS These are my views and opinions; they may not be completely correct.
  • AndrewTP Level 1 Level 1 (0 points)
    I don't think the itunes problem is as isolated as 0.0001%. Of the top 15 items close to 60% of views were related to the itunes/skipping issue.

    As well, pop over to ipod or ipod nano and similar items are being raised.

    To be honest, there are only so many times I am willing to do the 5R's before the convenience of buying itunes becomes an annoyance.

    Apple may very well be doing something on this issue, but I was looking for some better feedback than doing the 5R's (I have gone through this process and similar issue persists). Through this forum I was looking to raise the issue and bring out a discussion of the problem and see if there is a commonality to the problem that I have yet to determine. One avenue I am interested in hearing is whether mac users are also experiencing similar issues.

    With regards the France comment, I don't understand where that came from. My point of the example was to explore how the authorization works and see if it was possible that the ipod, through normal use (ie. not connected to a computer) could get mixed up and block the itunes by mistake. At no time did I suggest illegal downloads. More to the point the itunes site, at least initially, provided a convenient avenue for purchasing legal music. But with the itunes playing issue it has become less than convenient.

    At least I have at this point determined that it appears to be something that I cannot resolve via the methods identified and will need to wait to see if future patches fix it. In the mean time, I'll purchase my music elsewhere.
  • Jeff Bryan Level 9 Level 9 (61,785 points)
    Andrew,

    Can I take it you tried the process I described earlier in this thread and it hasn't cleared up the issue with purchased music skipping?

    It has to be a new user account you create, and not one that's been there for a while. Is there any improvement if you manually transfer the songs to the iPod?
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