HT201610: About iTunes library files

Learn about About iTunes library files
Thereseeke
Level 1 (0 points)

Q: I can't use itunes as it tells me imesh is missing

I am having trouble with opening itunes it "this version of itunes has not been correctly configured.  I tried to uninstall but get an error message say "cannot uninstall as imesh is missing".  Can anyone please help

iPod nano, Windows Vista

Posted on Aug 7, 2012 3:43 PM

Close
Thereseeke

Q: I can't use itunes as it tells me imesh is missing

  • All replies
  • Helpful answers

  • by b noir,

    b noir b noir Aug 7, 2012 4:25 PM in response to Thereseeke
    Level 9 (72,129 points)
    Aug 7, 2012 4:25 PM in response to Thereseeke

    I tried to uninstall but get an error message say "cannot uninstall as imesh is missing". Can anyone please help

     

    I'd like to have a closer look at that error message please.

     

    Generate the error message again. While the error message box is open, hold down the Alt key and hit the PrtSc key. Paste the screenshot into an image file (using a program like Paint), and save the file.

     

    Start a reply here and click the wee camera icon at the top of the reply window. Click "Choose file", browse to the image file, select the file and click "Open". Now click "Insert file" to insert the screenshot into the reply.

  • by Thereseeke,

    Thereseeke Thereseeke Aug 8, 2012 1:08 PM in response to b noir
    Level 1 (0 points)
    Aug 8, 2012 1:08 PM in response to b noir

    Sorry I gave the wrong information, it actually reads

     

    "The feature you are trying to use is on a network resource that is unavailable. 

     

    Click OK to try again, or enter an alternate path to a folder containing the installation package iTunes.msi in the box below.

     

    I have searched and can't find a folder containing iTunes.msi.

     

    Many thanks

    Therese

  • by b noir,

    b noir b noir Aug 8, 2012 2:59 PM in response to Thereseeke
    Level 9 (72,129 points)
    Aug 8, 2012 2:59 PM in response to Thereseeke

    "The feature you are trying to use is on a network resource that is unavailable.

     

    Click OK to try again, or enter an alternate path to a folder containing the installation package iTunes.msi in the box below.

     

    Many thanks.

     

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the /___sbsstatic___/migration-images/192/19208647-1.gif "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):

     

    http://majorgeeks.com/download.php?det=4459

     

    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)

     

    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.

     

    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:

     

    Cleanup removing itunes.png

     

    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?