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I am already logged into the App Store with my Apple ID, so that part is working great. However, when I click on an app to download, a dialogue box appears saying "help improve Apple security by providing 3 security questions" and making me re-enter my apple ID and password. If I click "not now" then the download does not start. If I enter my ID and password, it keeps asking me to re-enter my password over and over until I give up and cancel, and so I never get to actually download anything. I have tried to "manage my account" from apple's web site, but changing the ONE security question I have and my password are not fixing the problem. I updated all my billing (free apps have the same problem though). I've restarted my Mac. Any ideas?

MacBook Pro (15-inch Early 2011), Mac OS X (10.7.4)

Posted on Aug 7, 2012 9:24 PM

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3 replies

Aug 8, 2012 12:42 PM in response to dkkriegh

Guess, you only have another issue with the app store problem. Some cannot login, some are caught into a loop of password prompts...
All is related to Macs with MacOS 10.4.7 - so again.

There are two different solutions trials, one is to go to close all applications then navigate to /var/db/crls and delete there the files crlcache.db and ocspcache.db - reboot the system, empty trash and see if this solved the problem.

If not, second chance is to reset the certificates, mentioned here:



  1. Delete the files /var/db/crls/crlcache.db and /var/db/crls/ocspcache.db. These can be found using Finder’s Go >; Go To Folder menu (Cmd + Shift + G). This resets the cache of accepted certificates in the system. It doesn’t remove them, it just forces the system to rebuild the caches upon restart.
  2. Open Keychain Access (/Applications/Utilities/Keychain Access). Select Certificates in the Category picker on the left side. In the search bar, type in the word Class. Look through that list, and find any certificates that have a blue + symbol over their icon. These are the ones you need to modify.
  3. Select one that has a blue +, and hit Command + I. Click the disclosure triangle beside the “Trust” list to show the list of permissions. Now, what we need to do is to set this certificate to use the system defaults. However, for some reason, when you select it, it doesn’t save. So what you need to do is this. Under “Trust”, where it says “Secure Sockets Layer (SSL)”, change the dropdown menu to say “No Value Specified”. Then, close the window. It will ask for your administrator permissions. Then, open the info pane for that certificate again. Under “Trust” again, now set the dropdown that says “When using this certificate:” to say “Use System Defaults”. You can then close out of the info pane, and enter your password again. Do this for any of the certificates that have a blue + on their icon. There should only be one or two at most.
  4. Restart your system.

So, as you see, it start again with reseting the certificate cache and next manually working the certificates, to ensure proper system setting...

But there are evenly people who failed with this... but you can give it a try


If all fails - then we have to wait for a fix from apple

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