HT204135: Print from your Mac

Learn about Print from your Mac
sexykitten
Level 1 (0 points)

Q: Unable to delete print jobs

After upgrading to Mountain Lion, I am unable to delete print jobs after they have been sent to my HP printer. The full document still prints, despite it's status as deleted on the computer. Apparently the job can be cancelled before the data are sent.

 

Previously, one could cancel a job before it started (e.g. if there is no paper in the tray) and avoid printing. One could also stop the job midway through printing and the printer would stop immediately, leaving a half-printed page. This is no longer the case.

 

I have USB and bluetooth (no network) and the issue affects both.

 

This is very frustrating because there is absolutely no way to stop erroneous documents from printing (short of turning off the machine).

Mac Pro, OS X Mountain Lion

Posted on Aug 8, 2012 12:06 AM

Close
sexykitten

Q: Unable to delete print jobs

  • All replies
  • Helpful answers

  • by sig,

    sig sig Aug 8, 2012 12:50 AM in response to sexykitten
    Level 8 (35,798 points)
    Mac OS X
    Aug 8, 2012 12:50 AM in response to sexykitten

    Read your HP printer manual to reset printer.

  • by sexykitten,

    sexykitten sexykitten Aug 8, 2012 1:21 AM in response to sig
    Level 1 (0 points)
    Aug 8, 2012 1:21 AM in response to sig

    Thanks for the advice. Did not fix the problem. As noted above, jobs can be deleted on computer (they disappear from the print queue) but they print nevertheless.

  • by sig,

    sig sig Aug 8, 2012 9:03 AM in response to sexykitten
    Level 8 (35,798 points)
    Mac OS X
    Aug 8, 2012 9:03 AM in response to sexykitten

    What happens if you power off your printer, then power it back on?

  • by sexykitten,

    sexykitten sexykitten Aug 8, 2012 9:56 PM in response to sig
    Level 1 (0 points)
    Aug 8, 2012 9:56 PM in response to sig

    Powering off while there is a pending job (presumbably in the printer, there is nothing in the print queue) will stop the deleted document from printing.

     

    New jobs slated for printing and then cancelled will print unless the printer is turned off again (turning off the printer is a temporary solution and probably not great for the life of the printer).

     

    Thanks!

  • by sig,

    sig sig Aug 9, 2012 10:49 AM in response to sexykitten
    Level 8 (35,798 points)
    Mac OS X
    Aug 9, 2012 10:49 AM in response to sexykitten

    At this point I would contact the printer manufacturer.

  • by BODHI85,

    BODHI85 BODHI85 Aug 14, 2012 10:10 AM in response to sexykitten
    Level 1 (0 points)
    Aug 14, 2012 10:10 AM in response to sexykitten

    I am getting the same exact problem on my lexmark 312L. I set the printer to print 4 copies and it won't stop printing (15 prints now). I removed all the papers but the load paper light is on. There is nothing in the print que to cancel the job.

     

    I've tried restarting my computer to no success. Very irritating. I also have Mountain Lion.

     

    Looks like I'll have to delete the printer from my system and reinstall the drivers.

  • by BODHI85,

    BODHI85 BODHI85 Aug 14, 2012 10:23 AM in response to sexykitten
    Level 1 (0 points)
    Aug 14, 2012 10:23 AM in response to sexykitten

    Even deleting the printer and reinstalling has done nothing. I have no idea how to fix it.

     

    Update:

     

    I just unplugged the printer and the printer printed one more copy and stopped. It could be a coincidence.