HT203200: If you see 'There was an error downloading your purchased music' when you try to download music from iTunes

Learn about If you see 'There was an error downloading your purchased music' when you try to download music from iTunes
frank05bay

Q: how can I get the songs I paid for when I paid for a whole album and only got part of it

Today I purchased Rick Dankos album but some songs were left out how can I get the music I paid for ?

iPod classic, Windows Vista

Posted on Aug 8, 2012 9:22 AM

Close

Q: how can I get the songs I paid for when I paid for a whole album and only got part of it

  • All replies
  • Helpful answers

  • by b noir,

    b noir b noir Aug 8, 2012 2:46 PM in response to frank05bay
    Level 9 (72,129 points)
    Aug 8, 2012 2:46 PM in response to frank05bay

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:

     

    Downloading past purchases from the App Store, iBookstore, and iTunes Store

     

    Otherwise, I'd report the problem to the iTunes Store.

     

    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".

     

    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.