1 2 3 Previous Next 39 Replies Latest reply: Jan 13, 2014 11:15 PM by buzzable Go to original post
  • 15. Re: My "Not Junk" button is missing
    Darth ******* Level 1 Level 1 (0 points)

    No.  You are NOT listening to what I am saying!  It is NOT already marked as junk.  It is going directly to my iCloud Inbox.  I can only mark it as "Not Junk."  There is no way to mark it as junk!  I have been getting about 20 spam messages per day like this and it is annoying. Thing is not all junk mail is affected.  Some are caught by Apple's filtering and marked as junk and go directly to my junk mail folder but the rest I have to manually move them to my junk mail folder.  They are circumventing Apple's junk mail filtering or any rules I try to apply.  I'll say it again, you CANNOT mark them as junk nor are they already marked as junk.  It's some kind of malicious spam that is evading Apple's mail and changing the attributes in Apple mail.   I have even deleted my mailboxes and rebuilt them, doesn't help. 

  • 16. Re: My "Not Junk" button is missing
    Janice2247 Level 1 Level 1 (0 points)

    I'm the OP.  I'm using gmail, imap but not icloud.  I see Spam folders in Apple Mail, and apparently since the mail in those folders is already considered junk there's no way to mark them as junk, and no need to.  Maybe it's different with your icloud setup, or maybe you don't have the spam folders set up in gmail.

  • 17. Re: My "Not Junk" button is missing
    Darth ******* Level 1 Level 1 (0 points)

    No I am using my iCloud account, not gmail.  I am getting spam in my inbox NOT already marked as junk and cannot mark as junk.

  • 18. Re: My "Not Junk" button is missing
    Barney-15E Level 8 Level 8 (35,275 points)

    Darth ******* wrote:

     

    No.  You are NOT listening to what I am saying!

    No, you are not listening to what I'm saying. The only way a Not Junk button is available is if the message is already marked as junk.

     

    Perhaps you should rebuild your Mailboxes.

  • 19. Re: My "Not Junk" button is missing
    Darth ******* Level 1 Level 1 (0 points)

    Dude you obviously did NOT listen to what I wrote!  I JUST said:

     

    I have even deleted my mailboxes and rebuilt them, doesn't help. 

     

     

    Just don't even bother.  You are NOT helping.

  • 20. Re: My "Not Junk" button is missing
    Barney-15E Level 8 Level 8 (35,275 points)

    Well, keep chasing your tail, then. The messages are marked as junk. Otherwise, you wouldn't be able to mark it as "Not Junk." It's either on or off, unless the database is corrupt.

  • 21. Re: My "Not Junk" button is missing
    Ralph Johns (UK) Level 9 Level 9 (67,490 points)

    HI,

     

    I have this view:-

    Junk.png

    Red.

    No Google Junk as it is sorted as Spam at Google and is in a IMAP folder for that.

     

    Blue.

    Current Open Mail Box which is AIM Junk from their POP server.

    The two "read" ones were moved there by Me using the Junk Button when they were in the InBox folder

    The two Unread ones were caught by the Junk filter.

     

    So Yes I have things that get past the Junk Filter but I Can move them.

     

    Green

    Just states the last items as also IMAP servers but with less successful filters (compared to Google)

     

    You posted on the 14th

    ONCE AGAIN:

     

    I cannot teach it by marking as junk because it only allows you to mark it as "Not Junk."   You cannot add the "Mark As Junk" button in toolbar options.

     

    On the 15th you posted

     

    No.  You are NOT listening to what I am saying!  It is NOT already marked as junk.  It is going directly to my iCloud Inbox.  I can only mark it as "Not Junk."  There is no way to mark it as junk!

     

    I would tend to agree...  that if it says "Not Junk" for the button it is not actually the InBox (or the the Junk Folder has been placed in the Inbox)  i.e. it must already be marked as Junk for you to have a Not Junk Button.

     

    I also have these settings

     

    Settings.png

    3Sigcopy2.png
    9:29 PM      Monday; July 15, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 22. Re: My "Not Junk" button is missing
    kgpmcn Level 1 Level 1 (0 points)

    iMac 21.5" Late 2009

    Mountain Lion 10.8.5

    Mail 6.6

     

    I am having the same original problem. My "Not Junk" button is missing. It was there until recently, but now seems to have disappeared - after an update, no doubt.

     

    I am not using the Cloud or any other Airy-Fairy software. Just bog standard Apple Mail.

    I do not even have a Junk folder. My Junk setting is "Mark as junk but leave in my inbox". Just how I like it.

     

    As I say, this used to work fine. A suspect mail would be coloured brown. I would click on it to expand it and on one of the top bars would be a button saying "Not Junk". If I wanted to keep the mail and similar mail in the future, I would click on that and the text would turn black. If it was junk I would delete it. Simple. Me in control of my computer.

     

    Suddenly it's changed. The "Not Junk" button is not there. One solution from 2011 was to Ctrl-Click, the bar, select Customize and drag and drop the "Mark as Not Junk" (Thumbs Up) from the palette to the bar. 'Trouble is, there is no Thumbs Up button/icon in the palette.

     

    I suspect an update, but I'm not sure, because the OS X update procedure was set to auto download and install. I've put a stop to that. It's now download and inform. I control my computer. I decide what goes on and when.

     

    I've also had another oddity, with Safari 6.0.5. I used to be able to control the appearance of the Top Sites display. I don't mean the number of entries (Edit - Small, Medium Large), I mean what it looks like. I can't remember (and can't find) the actual description that I used; I think it was something like "Block". This produced equal size squares. Now it's gone to what I would call a depiction of a panoramic screen. Curving top and bottom, narrow in the middle and wide at the ends. There was another button in Top Sites Edit (might have been called View?) but it's not there now. Perhaps I should submit this as a Safari problem.

     

    Also, when I clicked on Apple (symbol - top left) - About this Mac - More Info - OS X Support, I got sent to www.apple.com/nl/support. My Language setting is English, yet I was looking at a site in Dutch. I don't speak Dutch and would never have gone there voluntarily.

     

    All of this has happened within the last few weeks. Any ideas/fixes? Have I been hacked? Or is an unknown auto update the culprit?

     

    Thanks in advance.

  • 23. Re: My "Not Junk" button is missing
    Ralph Johns (UK) Level 9 Level 9 (67,490 points)

    Hi,

     

    In the Mail > View Menu > Customise Tool Bar do you have the Missing Button.

    If so drag it to the Tool Bar in the position you want it to be.

     

     

    3Sigcopy2.png
    8:51 pm      Saturday; September 21, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 24. Re: My "Not Junk" button is missing
    stihlmania Level 1 Level 1 (40 points)

    Screen Shot 2013-09-22 at 6.58.03 AM.png     Darth, also check your junk mail settings, for exemptions to junk filtering. Is the mail you wish to mark junk in both your ICloud and pop accounts? And the thumb does not change in either? You may be correct that the mail has circomvented the junk filtering somehow....

  • 25. Re: My "Not Junk" button is missing
    Barney-15E Level 8 Level 8 (35,275 points)

    kgpmcn wrote:

     

    iMac 21.5" Late 2009

    Mountain Lion 10.8.5

    Mail 6.6

     

    I am having the same original problem. My "Not Junk" button is missing. It was there until recently, but now seems to have disappeared - after an update, no doubt.

    Are you saying that neither the thumbs up or thumbs down button exists on your toolbar?

    And when you customize, there is no Junk ("thumbs down") button available.

     

    It is only one button. There isn't a Junk and a Not Junk button. They are one-in-the-same. The function changes depending on the way the message is marked.

  • 26. Re: My "Not Junk" button is missing
    kgpmcn Level 1 Level 1 (0 points)

    Hi.

    I have the Thumbs Down button in the control bar, but not the Thumbs Up button. The Customize option does not show the Thumbs Up button.

     

    Since 2010 I have used OS X 10.6, 10.7 and 10.8. I suspect that things have changed over releases. With 10.8 being buggy, I have reloaded it 3 times since spring and have lost track of what happened when.

     

    In the past, I have seen both Thumbs Up and Thumbs Down buttons side by side. Indeed, as I have said, in posts from 2011 and 2012, the fix was to move the Thumbs Up button to the control bar in the manner you describe. Maybe, in 10.8 seeing both buttons (or both icons) is a fault and the curing of that fault (an update?) is what is triggering the current spate of "Where's my Not Junk button gone". Either that, or we're all suffering from some mass hallucination.

     

    I think, perhaps, that the problem should now be, "Why does the Thumbs Up daemon (am I showing my age?) not get invoked on an email marked as Junk by Apple Mail?"

     

    Or in simpler terms. "Why don't I get a "Not Junk" option with a brown email."

     

    Cheers

  • 27. Re: My "Not Junk" button is missing
    Barney-15E Level 8 Level 8 (35,275 points)

    kgpmcn wrote:

     

    Hi.

    I have the Thumbs Down button in the control bar, but not the Thumbs Up button. The Customize option does not show the Thumbs Up button.

    There isn't two buttons. There is only one. In Customize, it is Thumbs Down.

    If the selected message is marked as junk, that button changes to Thumbs Up.

    Or in simpler terms. "Why don't I get a "Not Junk" option with a brown email."

    You could have a rule that colors the message brown, but does not mark it as junk.

     

    The realy question is, "If the message is marked as Junk, why don't I get 'Not Junk' button."

    You first have to determine if the message is actually marked as Junk. If it is not, you will not have a Thumbs Up button, no matter what color it is.

  • 28. Re: My "Not Junk" button is missing
    kgpmcn Level 1 Level 1 (0 points)

    I think the issue is getting confused because the Icon changes, making it look like two buttons.

     

    However as well as the circular Thumbs Down/Thumbs Up button, there should also be an oblong Not Junk button. This should appear in a brown "Junk Header" (my naming) that should be placed at the top of the message in the view window. This header should show a mail sack at the left hand side, followed by the phrase, "Mail thinks this message is Junk Mail". On the right hand side there should be two oblong buttons, "Load Images" and "Not Junk". The control bar at the top should show the Thumbs Up icon, with the words "Not Junk" underneath.

     

    This is not happening. The Not Junk functionality is not getting switched on.

     

    As many others have said, I have a brown message, the Thumbs Down junk icon does not change to a Thumbs Up icon, the words underneath the Junk button simply say Junk. There is no "Junk Header" in the view window.

     

    What I would appreciate, is the answer to one or both of the following questions:-

     

    How do I mark the message (in a simple manner), as Not Junk?

     

    If it is technically, by any obscure means, already Not Junk, why is it brown and how do I make it not-brown?

     

    These problems have only occurred within the last month, however I cannot give a specific date when I last "knew" that I had potentially Junk mail.

     

    As I have stated in my original post, I am using ""bog standard Apple Mail. I do not even have a Junk folder. My Junk setting is "Mark as junk but leave in my inbox". Just how I like it.""

     

    Thanks in anticipation.


  • 29. Re: My "Not Junk" button is missing
    Barney-15E Level 8 Level 8 (35,275 points)

    If you don't get any of those things, it is not marked as Junk.

    Whatever you have set up is coloring it brown, but it is not marking it as Junk.