8 Replies Latest reply: Aug 8, 2012 7:47 PM by julie_p
julie_p Level 1 Level 1

I haven't been able to open iTunes since I updated it in march but when I start my pc in safe mode it works. I don't understand it and would like iTunes to work in the regular mode. Quick time works and I did try with a disabled Bonjour. Also uninstalled it and re intalled it and it still wonr work. I am at a loss as to what to do next


Windows Vista
Reply by b noir on Aug 8, 2012 6:43 PM Helpful
I started windows in safe mode then i double clicked on itunes while holding the shift and control key it told me itunes was in safe mode. Okay ... so you started Windows in safe mode and then started iTunes in safe mode. Restart Windows in normal mode, and then try launching just iTunes in safe mode. What happens then? (Trying to work out which of the safe modes you've been applyingis having an impact on iTunes launch.)
Reply by b noir on Aug 8, 2012 7:26 PM Helpful
Okay. That suggests we might be having some sort of driver error or conflict. Have you worked through the following documents? Updating the drivers on your Windows PC Using MSCONFIG to troubleshoot conflicts in Windows Vista and Windows 7

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