Upgraded to Mountain Lion a week ago suddenly unable to receive incoming emails from Mail.6

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Level 1

29 points

Upgraded to Mountain Lion a week ago suddenly unable to receive incoming emails from Mail.6

Upgraded to Mountain Lion a week ago. Suddenly unable to receive incoming emails from Mail.6

Can successfully send outgoing messages.

Have completed following tasks to no avail:

1) When click on "Take all accounts online" and entering password for gmail / looking at Mail Connection Doctor: Got Green light, Mail was able to connect to the Internet. But…

"Trying to log in to this Goggle Imap account failed. Verify username and password are correct."

I have verified username and password being correct.

2) System Preferences > Mail, Contacts and Calendars typed in name, email address & gmail password and got this message.

"Unable to verify account name and password."

3) Mail> preferences>account>password. Confirmed correct password, name, email address and imap "address" Then to Advanced & confirmed correct port . Restarted computer.

"lay person terms" appreciated. 🙂

Thanks!

Laila

iMac, OS X Mountain Lion, 3.06 GHz Intel Core 2 Duo

Posted on Aug 8, 2012 6:17 PM

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Answer 1

rkaufmann87

Level 10

140,550 points

Aug 8, 2012 6:40 PM in response to Laila

One thing doesn't have anything to do with the other, it's a cooincidence. However to get your Mail fixed please carefully read and use Mail Can receive email, but not send email . However if that doesn't do it then navigate to Mail - Preferences - Accounts and then re-input all the settings. Sometimes when settings look perfect the data beneath is corrupt, so simply re-input the settings and then re-try.

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Answer 2

Laila Author

Level 1

29 points

Aug 8, 2012 7:30 PM in response to rkaufmann87

The problem is the opposite of the link "Mail can receive but not send mail"

I can not receive mail, however, can send mail .

Had already completed "Mail - Preferences - Accounts and then re-input all the settings. so simply re-input the settings and then re-try." Did not work.

Any other ideas?

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Answer 3

rkaufmann87

Level 10

140,550 points

Aug 8, 2012 7:35 PM in response to Laila

Reset do all the setttings, then exit Mail. Then restart the computer in Safe Mode to clear some caches. If that doesn't help then please read and troubleshoot using Apple's Mail Setup, Troubleshooting etc.. link.

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Answer 4

Laila Author

Level 1

29 points

Aug 8, 2012 8:30 PM in response to rkaufmann87

Found solution, Yeay! No coincidence. Mountain Lion (osx 10.8, upgraded) is not compatible with Gmail if one has 2-step verification set up on their gmail security settings.

There are 2 options to solving problem

1) https://discussions.apple.com/thread/4152515?answerId=19109209022#19109209022)

This will take you through the process to disable 2-step security feature on gmail security page. Thank You iPatA.

2) http://support.google.com/accounts/bin/answer.py?hl=en&ctx=ch_b/0/SmsAuthConfig& answer=185833

This will take you through the process of assigning an "application specific password" to upgraded Mail 6.0 for successful communication between Mail 6.0 Mountain Lion while keeping a 2 step verification process if you prefer.

Thanks for you energy & effort rkaufmann87.

Sincerely, much appreciated. 🙂

I love this Apple community.

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Answer 5

May 26, 2016 11:45 AM in response to Laila

I had the same problem but this fixed it instead …..your links seem to be generic now…..maybe it is because it has been a year or two….

But I followed your google link then tried a search on the Google Help page because it was not working….

I then asked "GMAIL IMAP for APPLE MAIL OSX 10.8 NOT WORKING?"

And I got https://it.umn.edu/configure-gmail-apple-mail-mac-os-x-108

Then I noticed!!!!!!

You may need to enable less secure application settingsif the below steps result in you being prompted for your password repeatedly

https://www.google.com/settings/security/lesssecureapps

then it worked…….
/THANKYOU UMN!!!!!! you saved the day!!!!!

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