1 Reply Latest reply: Aug 9, 2012 11:18 AM by Dr.Ripco
d moon Level 1 Level 1

I purchased Quicktime Pro a few years back, before Quicktime X replaced it on my computer. After tinkering with it I realized at that time that I didn't really needed it - until today. Now, I'm looking on my computer, now updated to 10.7, and it seems that it doesn't exist. I tried to re-install Quicktime 7 and enter the code to make it Pro, but 2 things happened:


  1. It says I can't install 7 with X installed. So, simple enough - I think uninstalling X will allow me to install 7, right?
  2. I can't find the code. Does anyone know where I'd go online to find my purchase history? There was no App store back then, and I do have the same Apple ID as before. I just don't know where to go, and if that's not possible, who do I contact?


Any help would be greatly appreciated. Thanks.

Macbook (black-2008), Mac OS X (10.6.8), iWork '09, iLife '09
  • Dr.Ripco Level 1 Level 1

    Heh, besides the phone and calling, I don't the info is there anymore.


    I just checked, the purchase history only goes back 18 months.


    Back in the old days, heh, they did the QT Pro unlock key via email, would of been from "order_acknowledgment", any chance you have old email squirreled away somewhere?


    I think I ended up buying it twice, like you, couldn't find the original email/key and bought it again in 2009, but kept that email around. It late at night, was in a rush and wasn't sure it could be recovered.


    Odd about the X and 7 giving that message, I've had both installed on the machine since X came out.


    Good luck but I doubt if the info is "on line" anymore, you'll have to give them a ring.