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Problem with new HP Printer Software

Updated to new HP printer software, and am now getting instant crashes with Word docs on LJ1200, whether printed via Word, Open Office or Pages. No problem with PDFs on the 1200 or with any doc on DJ6500. Error message cites HPPrintSettingsPlugIn. Anyone else? Any ideas? This is on a MacBook Air 2011 with Mountain Lion.

MacBook, Mac OS X (10.4.10)

Posted on Aug 9, 2012 6:43 AM

Reply
47 replies

Aug 9, 2012 6:53 AM in response to stevemcc

Same problem here, I can print test pages through the printer's web inteface to the LJ3800, but any programe attempting to print hangs and/or crashes, I can however print to an HP Inkjet. but not the LJ! Very frustrating. Tried most things such a repairing permissions, reinstalling HP Print update, even upgarding from Lion to Mountain Lion, deleteing printer and ading in again - same result. Sigh!

Aug 9, 2012 7:07 AM in response to SCMS

I saw the same problem after trying to install this update. The update installation failed to install properly (several times) and every time I tried to print afterwards, whatever browser I was using would crash. Crash log showed the culprit was the postscript driver plug-in. I restored functionality by going into the Library and wiping out the "hp" folder in the Printers folder and then installing the earlier 2.09 HP printer driver update. I believe there is something wrong with the update and recommend staying away from it.

Aug 9, 2012 8:51 AM in response to stevemcc

Any print job after update crashes the application for me.


Using a generic driver prints fine.


My test account prints fine so there is a SW conflict somewhere.


Here is my crash report:


Process: TextEdit [2900]
Path: /Applications/TextEdit.app/Contents/MacOS/TextEdit
Identifier: com.apple.TextEdit
Version: 1.8 (301)
Build Info: TextEdit-301000000000000~50
Code Type: X86-64 (Native)

Parent Process: launchd [394]

User ID: 503


PlugIn Path: /Library/Printers/hp/PDEs/hpPostScriptPDE.plugin/Contents/PlugIns/HPPrintSetting s.bundle/Contents/MacOS/HPPrintSettings

PlugIn Identifier: com.hp.print.psdriver.HPPrintSettings

PlugIn Version:19.1.0 (19.1.0b429)


Date/Time: 2012-08-09 08:06:27.200 -0700
OS Version: Mac OS X 10.8 (12A269)

Report Version: 10


Crashed Thread: 0 Dispatch queue: com.apple.main-thread


Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000


Application Specific Information:

Performing @selector(doPrint:) from sender NSButton 0x7fc9aba99950


Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 com.apple.CoreFoundation 0x00007fff8afa10d1 __HALT + 1
1 com.apple.CoreFoundation 0x00007fff8aedd126 CFStringCreateWithFormat + 230
2 com.hp.print.psdriver.HPPrintSettings0x000000010d65a5a4 0x10d63c000 + 124324
3 com.hp.print.psdriver.HPPrintSettings0x000000010d66595a 0x10d63c000 + 170330
4 com.hp.print.psdriver.HPPrintSettings0x000000010d66a43c 0x10d63c000 + 189500
5 com.hp.print.psdriver.HPPrintSettings0x000000010d66a606 0x10d63c000 + 189958
6 com.apple.CoreFoundation 0x00007fff8afb9596 __CFDictionaryApplyFunction_block_invoke_0 + 22
7 com.apple.CoreFoundation 0x00007fff8aee34c0 CFBasicHashApply + 128
8 com.apple.CoreFoundation 0x00007fff8af0100e CFDictionaryApplyFunction + 158
9 com.hp.print.psdriver.HPPrintSettings0x000000010d63d88e 0x10d63c000 + 6286
10 com.hp.print.psdriver.HPPrintSettings0x000000010d66a49b 0x10d63c000 + 189595
11 com.hp.print.psdriver.HPPrintSettings0x000000010d669182 0x10d63c000 + 184706
12 com.hp.print.psdriver.HPPrintSettings0x000000010d64439a 0x10d63c000 + 33690
13 com.apple.CoreFoundation 0x00007fff8afce4c2 __CFSetApplyFunction_block_invoke_0 + 18
14 com.apple.CoreFoundation 0x00007fff8aee34c0 CFBasicHashApply + 128
15 com.apple.CoreFoundation 0x00007fff8aee342e CFSetApplyFunction + 158
16 com.hp.print.psdriver.HPPrintSettings0x000000010d641d6a 0x10d63c000 + 23914
17 com.hp.print.psdriver.HPPrintSettings0x000000010d6415f4 0x10d63c000 + 22004
18 com.hp.print.psdriver.HPPrintSettings0x000000010d64125b 0x10d63c000 + 21083
19 com.hp.print.psdriver.HPPrintSettings0x000000010d66ce9e 0x10d63c000 + 200350
20 com.hp.print.HPSmartPrint 0x000000010d6169a6 0x10d600000 + 92582
21 com.hp.print.HPSmartPrint 0x000000010d609a02 0x10d600000 + 39426
22 com.hp.print.psdriver.hpPostScriptPDE0x000000010d580cfb 0x10d57e000 + 11515
23 com.hp.print.psdriver.hpPostScriptPDE0x000000010d580f82 0x10d57e000 + 12162
24 com.apple.print.framework.Print.Private0x000000010d4bf07f 0x10d4bc000 + 12415
25 com.apple.print.framework.Print.Private0x000000010d4c68c2 0x10d4bc000 + 43202
26 com.apple.print.framework.Print.Private0x000000010d4d2ad2 0x10d4bc000 + 92882
27 com.apple.print.framework.Print.Private0x000000010d4d2be4 0x10d4bc000 + 93156
28 com.apple.AppKit 0x00007fff8f3e0219 -[NSApplication sendAction:to:from:] + 342
29 com.apple.AppKit 0x00007fff8f3e0077 -[NSControl sendAction:to:] + 85
30 com.apple.AppKit 0x00007fff8f3dffab -[NSCell _sendActionFrom:] + 138
31 com.apple.AppKit 0x00007fff8f3de493 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1855
32 com.apple.AppKit 0x00007fff8f3ddce1 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 504
33 com.apple.AppKit 0x00007fff8f3dd45c -[NSControl mouseDown:] + 820
34 com.apple.AppKit 0x00007fff8f3d4dce -[NSWindow sendEvent:] + 6853
35 com.apple.AppKit 0x00007fff8f3d0f04 -[NSApplication sendEvent:] + 5761
36 com.apple.AppKit 0x00007fff8f2e6c7a -[NSApplication run] + 636
37 com.apple.AppKit 0x00007fff8f28b656 NSApplicationMain + 869
38 libdyld.dylib 0x00007fff8bfda7e1 start + 1


Thread 1:

0 libsystem_kernel.dylib 0x00007fff899b86d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff93a1cf2c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff93a1ccf3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff93a071b1 start_wqthread + 13


Thread 2:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x00007fff899b8d16 kevent + 10
1 libdispatch.dylib 0x00007fff9306be26 _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff9306ba2a _dispatch_mgr_thread + 54


Thread 3:

0 libsystem_kernel.dylib 0x00007fff899b86d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff93a1cf2c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff93a1ccf3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff93a071b1 start_wqthread + 13


Thread 4:

0 libsystem_kernel.dylib 0x00007fff899b86d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff93a1cf2c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff93a1ccf3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff93a071b1 start_wqthread + 13


Thread 5:

0 libsystem_kernel.dylib 0x00007fff899b86d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff93a1cf2c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff93a1ccf3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff93a071b1 start_wqthread + 13


Thread 6:

0 libsystem_kernel.dylib 0x00007fff899b86d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff93a1cf2c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff93a1ccf3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff93a071b1 start_wqthread + 13


Thread 7:

0 libsystem_kernel.dylib 0x00007fff899b86d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff93a1cf2c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff93a1ccf3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff93a071b1 start_wqthread + 13


Thread 8:

0 libsystem_kernel.dylib 0x00007fff899b86d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff93a1cf2c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff93a1ccf3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff93a071b1 start_wqthread + 13


Thread 9:

0 libsystem_kernel.dylib 0x00007fff899b86d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff93a1cf2c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff93a1ccf3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff93a071b1 start_wqthread + 13


Thread 10:

0 libsystem_kernel.dylib 0x00007fff899b86d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff93a1cf2c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff93a1ccf3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff93a071b1 start_wqthread + 13


Thread 11:

0 libsystem_kernel.dylib 0x00007fff899b86d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff93a1cf2c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff93a1ccf3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff93a071b1 start_wqthread + 13


Thread 12:

0 libsystem_kernel.dylib 0x00007fff899b86d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff93a1cf2c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff93a1ccf3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff93a071b1 start_wqthread + 13


Thread 13:: com.apple.appkit-heartbeat

0 libsystem_kernel.dylib 0x00007fff899b8386 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff93aa4828 nanosleep + 163
2 libsystem_c.dylib 0x00007fff93aa473f usleep + 54
3 com.apple.AppKit 0x00007fff8f4d50e8 -[NSUIHeartBeat _heartBeatThread:] + 543
4 com.apple.Foundation 0x00007fff91fbb842 __NSThread__main__ + 1345
5 libsystem_c.dylib 0x00007fff93a1a782 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff93a071c1 thread_start + 13


Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x00007fff8afa10d0 rbx: 0x0000000000000000 rcx: 0x00007fff778ee1e0 rdx: 0x00007fff8aed89f8

rdi: 0x00007fc9b030a4a0 rsi: 0x0000000000000000 rbp: 0x00007fff5543a8a0 rsp: 0x00007fff554391c8

r8: 0x00007fff778e7d30 r9: 0x00007fff55439d10 r10: 0x00007fff778e1040 r11: 0x00007fff778e7d00

r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x00007fc9b035efa0 r15: 0x00007fff55439d10

rip: 0x00007fff8afa10d1 rfl: 0x0000000000000246 cr2: 0x00007fc9b0361000

Logical CPU: 1


Binary Images:

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0x10d07d000 - 0x10d080ff7 +net.culater.SIMBL.osax (0.9.9 - 0.9.9) <F0F26DED-2BF8-C0BF-8D26-30D50D989095> /Library/ScriptingAdditions/SIMBL.osax/Contents/MacOS/SIMBL
0x10d3b6000 - 0x10d3b8fff +jp.cvz.ColorfulSidebar (1.1 - 110) <57301138-7807-6ED1-D68E-5BD8D8F182D6> /Library/Application Support/SIMBL/*/ColorfulSidebar.bundle/Contents/MacOS/ColorfulSidebar
0x10d466000 - 0x10d498fff com.apple.printingprivate.framework.PrintingPrivate (8.0 - 91) <13C0318A-BFDA-3895-B66D-1DBB66B37A14> /System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/A/Printing Private
0x10d4bc000 - 0x10d4f3fff com.apple.print.framework.Print.Private (8.0 - 409) <71FEC4CA-3ED4-3FC4-8637-91AE47E6D2C4> /System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/Current/Pl ugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI
0x10d51b000 - 0x10d55bff7 com.apple.print.PrintingCocoaPDEs (8.0 - 409) <328E0BD4-0A57-3BD1-B0F7-B3722BE2C5BF> /System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/A/Plugins/ PrintingCocoaPDEs.bundle/Contents/MacOS/PrintingCocoaPDEs
0x10d57e000 - 0x10d5dbfff +com.hp.print.psdriver.hpPostScriptPDE (19.1.0 - 19.1.0b429) <C00BBE42-D090-36A8-A128-EEFE91EF6D42> /Library/Printers/hp/PDEs/hpPostScriptPDE.plugin/Contents/MacOS/hpPostScriptPDE
0x10d600000 - 0x10d625fff +com.hp.print.HPSmartPrint (5.9.0 - 5.9.0.16) <8F528C7D-5203-31D5-9881-1C60C5C4DC52> /Library/Printers/hp/Frameworks/HPSmartPrint.framework/Versions/A/HPSmartPrint
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0x7fff871d7000 - 0x7fff871d7fff com.apple.ApplicationServices (45 - 45) <A3ABF20B-ED3A-32B5-830E-B37831A45A80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff871d8000 - 0x7fff87245fff com.apple.datadetectorscore (4.0 - 269.1) <C94C372B-3821-3A46-A8C2-091AB1CFF7F4> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x7fff87275000 - 0x7fff8728bfff com.apple.MultitouchSupport.framework (235.27 - 235.27) <78E356A6-78E8-3CAB-8982-7A4958C7A955> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
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0x7fff87398000 - 0x7fff87432fff com.apple.CoreSymbolication (3.0 - 87) <75F2C0DD-549A-36F6-BD9E-FB40A924344F> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff87433000 - 0x7fff8743fff7 com.apple.CrashReporterSupport (10.8 - 411) <FA7EA7CD-103D-30B1-BF2F-862E68A6B5B7> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
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0x7fff88a3b000 - 0x7fff88b15fff com.apple.backup.framework (1.4 - 1.4) <00964E68-4A36-3F9F-B0A5-B782575C64DE> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff88b16000 - 0x7fff88b96ff7 com.apple.ApplicationServices.ATS (332 - 341) <0CAA1A5C-59DB-3ACE-8478-05D72CBB7C76> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
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0x7fff88e42000 - 0x7fff88e44ff7 libunc.dylib (25) <92805328-CD36-34FF-9436-571AB0485072> /usr/lib/system/libunc.dylib
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0x7fff92290000 - 0x7fff9232dfff com.apple.PDFKit (2.7 - 2.7) <00F5A07D-4F61-3BE7-8836-EB03DA904FB1> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
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0x7fff93e71000 - 0x7fff93e7efff com.apple.AppleFSCompression (49 - 1.0) <5508344A-2A7E-3122-9562-6F363910A80E> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
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External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 11
thread_create: 0
thread_set_state: 0

Calls made by this process:

task_for_pid: 0
thread_create: 0
thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 70974
thread_create: 1
thread_set_state: 0


VM Region Summary:

ReadOnly portion of Libraries: Total=192.3M resident=261.3M(136%) swapped_out_or_unallocated=16777216.0T(9149194698752%)

Writable regions: Total=179.7M written=8448K(5%) resident=60.5M(34%) swapped_out=0K(0%) unallocated=119.2M(66%)


REGION TYPE VIRTUAL
=========== =======
ATS (font support) 32.1M
ATS (font support) (reserved) 8K reserved VM address space (unallocated)
CG backing stores 27.9M
CG image 556K
CG raster data 28K
CG shared images 1248K
CoreGraphics 4K
CoreImage 8K
CoreServices 9588K
MALLOC 86.1M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=243 8K
Memory tag=251 92K
OpenCL 52K
STACK GUARD 56.1M
Stack 14.6M
VM_ALLOCATE 16.3M
__DATA 17.0M
__IMAGE 528K
__LINKEDIT 53.1M
__TEXT 139.1M
__UNICODE 544K
mapped file 52.6M
shared memory 1444K
=========== =======
TOTAL 508.7M
TOTAL, minus reserved VM space508.7M

Aug 9, 2012 4:29 PM in response to Gadget

Well, your response suggests that Apple needs a new category to add to "This solved my question" and "This helped me." I think I'd label it "This depressed me" with a sad face for an incon. The HP 2.09 driver does seem to have been removed from the Downloads section which is going to make it a bit more difficult for the rest of us to resolve this issue.


But thanks for confirming my original problem and I'll wait to see if anyone on the HP site has any other ideas.

Aug 9, 2012 4:37 PM in response to stevemcc

I have tried repairing disk permissions, I have totaly reset (deleted all printers) and reinstalled them but still crashes. Every single application I try to print from crashes as soon as I click on the printers drop down print button. This is infuriating, both of my office iMacs are doing the same since the HP software update!!!!! Where do I get the old software?

Aug 9, 2012 6:53 PM in response to Wyndham Top Shop

Well, I just saw where another poster said re-downloading the 2.10 update worked. When I checked the available download, I noticed that the version number was "2.9" and that the file size matched the download I made last night. Apple has apparently moved the 2.9 update into the slot for the 2.10 update. So, find the 2.10 update, check to make sure that the version is 2.9 and file size is 473.3 MB, and then have at it. It looks like you may be able to simply install this over the 2.10 update and get it working. Be sure to reboot before you try it. If it doesn't work, try deleting the "hp" folder from the Library/Printers folder, reinstall 2.9, and try it again.

Aug 9, 2012 8:43 PM in response to Wyndham Top Shop

Unfortunately, I don't have the file package I downloaded last night so I can't look for differences. When I downloaded the 2.9 version file Apple is supplying now and applied it to a Snow Leopard boot disk, like you, I had the same problem. The crash log showed it was the same plugin: hpPostScriptPDE.plugin -- the same version that gave me problems last night. I got it working again by going into the Library/Printers/hp/ PDEs folder and simply deleting that plug in. I don't use PostScript for anything; instead I use PCL 5/6, so I believe this may work for most people as well. The same trick might work with the 2.10 driver update as well as long as that's the only problem with it.

Aug 9, 2012 9:07 PM in response to Gadget

Here's another idea. On the SL disk that stopped working, I deleted only the plugin and copied to its place a version I knew was working. That solved the problem. So another approach might be to use a TM backup to just copy a version of the plugin before the 2.10 update to the Library/Printers/hp/ PDEs folder (assuming your crash logs show that this plugin is causing the crash).

Problem with new HP Printer Software

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