Previous 1 2 Next 22 Replies Latest reply: Nov 27, 2015 9:54 PM by Mr_Mozam
donbuzzin Level 1 (0 points)

I cannot get internet access on my iphone 4s, I have not changed any settings but when i touch the safari logo it says"Safari cannot open the page because it is not connected to the internet" when I click to close the message it then says "Could not activate cellular data network.

I can use the internet when connecting using wifi at home but not when out using my phone. Any help would be gratefully appreciated.

  • razmee209 Level 7 (30,353 points)

    For cellular data issue contact your phone carrier.


    If you have coverage, then go to settings - general - cellular data is turned on.

  • tilemakerman Level 1 (40 points)

    don't forget to pay your phone bill. and make sure it's on.

  • Grinnders Level 1 (0 points)

    Just had this problem myself and a google came up with a working solution but no explanation as to why???.


    Anyway the solution that worked for me was to reset Network settings under the General, Reset, Reset Network Settings.


    Good Luck

  • CatHamm Level 1 (0 points)

    I could not get my iPhone 5 to connect with Safari or with Bluetooth so I did as Grinnders suggested and it worked immediately. Thank you, Grinnders.

  • Xionymous Level 1 (0 points)

    This did not work for my device Ipad third generation

  • philchales Level 1 (0 points)

    I have the same problem. On my iphone 4S I can get my emails so I am connected to the internet but Safari keeps saying it is not connected to the internet. And I cant send imessages because it cant find the internet. I am abroad so I have 3G turned off and am using mobile wireless internet. In England I have never had a problem with either email or internet on my home wireless or mobile wireless. And the internet works fine on my macbook. So it must be a setting or problem on my iphone. I have tried resetting, switching airplane mode on and off, turning the phone and the modem on and off - still nothing. Any ideas anyone?

  • Bellla8aE Level 1 (0 points)

    Thanks so much! It worked perfectly well! ... Great tool :)

  • FinnyJules Level 1 (0 points)

    Thanks Grinnders - I tried your suggestion (reset Network Settings) and it worked. I was late paying a bill, which restricted the service. I paid the amount and my phone worked, but internet was still blocked. Your trick was great!

  • angelinasobe Level 1 (0 points)

    This worked for me too.  Thanks Grinnders!

  • Mazharuddin Level 1 (0 points)

    It did not work on my iphone5

    I have tried to restore it and also to reset it but it's not working

    Is any software preventing it I am using a router I have also reset my router

    My desk top works with the same router with wifi

    Can anyone help

  • soillini Level 1 (0 points)

    Thank you that worked immediately .. I forgot, I had to do this once before



  • mus1234 Level 1 (0 points)

    try this from you tube worked for me


    Get Cellular Data To Work On iOS 7 For Straight Talk *EZ*      then go on create pan and choose your network install then all done

  • benzak18 Level 1 (0 points)

    Worked perfectly!! Thanks! I've been trying to get it working since last night.

  • TheBish Level 1 (0 points)



    I have an iPhone 5 (iOS 7 and 8). Twice a year I fly and use Airplane mode. When I get back home after a few hrs of use Safari will no longer connect to the internet. So I reset my DSL modem and Router. Then I reset the iPhone's network settings which requires re-entering all the setting for Wi-Fi network access. If Safari still does not connect I check to see if the Apple Store App, iTunes and Mail work (they usually do). I then look at an email with graphics. If the graphics do not show but the text does, then the problem is that Safari is timing out to early to see all the data from a server. This is verified by repeatedly click the re-load button. When the page eventually loads it indicates a timeout problem. I then check to see what services are active. Although I have LET on Verizon in my area it creates problems for Safari. So I turn that off. I also turn off cellular data access so If Safari does work I will know that it isn't defaulting to cellular data when Wi-Fi access fails. I go back to Mail and it now loads the graphics as well as the text. I open simple small web pages. Safari is now working. Open a complex graphic intense page and after 2 tries it now loads the page. This process has fixed my Safari problems every time.


    The last thing I do is turn cellular data access back on so I have access to the internet when not near the house Wi-Fi network.

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