Lorethy17

Q: Hello

last Saturday suffered a robbery where they took my iphone 4s, only had two months of use, the police report and they still could not get it back, my phone company Orange in the Dominican and they are also unable to locate the computer .

I wonder if Apple can find the iphone and if they have any insurance that can help me get another iphone.

 

Please help me i want my iphone back

Posted on Aug 9, 2012 1:21 PM

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Q: Hello

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  • by dalstott,

    dalstott dalstott Aug 11, 2012 12:47 PM in response to Lorethy17
    Level 4 (2,625 points)
    Aug 11, 2012 12:47 PM in response to Lorethy17

    I doubt Apple will take any responsibility for your loss. I think theft would come under (B).

     

    This warranty does not apply: (a) to damage caused by use with non-Apple products; (b) to damage caused by accident, abuse, misuse, flood, fire,earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by Apple; (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized

    Service Provider (“AASP”); (e) to a product or part that has been modified to alter functionality or capability without the written permission of Apple; (f ) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship; (g) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; or (h) if any Apple serial number has been removed or defaced.


  • by Robert1986nb,

    Robert1986nb Robert1986nb Sep 2, 2012 8:09 AM in response to dalstott
    Level 2 (465 points)
    Sep 2, 2012 8:09 AM in response to dalstott

    No thats not it, apple cant replace the phone with out the phone and apple has no way to flag your phone or track it. If you set up icloud you can track it your self but apple is not resposible for lost or stolen phones