3 Replies Latest reply: Aug 9, 2012 7:53 PM by Kenichi Watanabe
Ald81 Level 1 (0 points)

Got a nano 6g few years ago when living in Dubai. Barely used it, only for jogging. I would say it was used not more than 40 hours.  It is basically spanking new and without a scratch, a fall, whatsoever. Last week I pulled it out again to jog and out of nothing it just froze. Then, whatever I do it goes into this diagnostic mode N20. Went to an apple store and they said it was weird that I had such mode on, as if I had messed around with the unit, which I obviously didn't. Although its new it is now out of warranty, tried to contact service and they said they can't do anything.


I can't believe I spent all this money on an ipod in perfect conditions that has no hardware issues and clearly has some sort of software problem. And since its more than two years old nothing can be done. I am so frustrated. Does anyone now what can be done?

iPod nano, iOS 1.x, 1.2
  • Kenichi Watanabe Level 7 (30,465 points)

    It can't be "more than two years old," since it the 6th gen iPod nano was released a littile less than two years ago.   But unless you bought AppleCare with it (and it's more than ONE year old), I guess it is still out of warranty...


    That "diagnostic mode N20" is no "weird" mystery.  It can be accessed using this procedure


    http://www.cultofmac.com/59854/how-to-access-the-new-ipod-nanos-diagnostic-mode- how-to/


    Doing a Reset




    should (normally) restart the iPod and take you out of this mode.  You've probably done the Reset, but did you (or the Apple Store person) do a Restore of the iPod in iTunes.  Select iPod in iTunes sidebar, under DEVICES.  Over to the right, go to the Summary tab.  There is a Restore button there.  This will erase the iPod, re-install its software, and set it to default settings.  If a software glitch is causing this problem, it should be fixed.

  • Ald81 Level 1 (0 points)

    Tried all the above, when I try the Restore it blocks and gives and error...funny that it was release less than two years ago out when I was talking with the apple care they where talking about 2 years and 8 months and I was just beleiving them. I am so done with Apple after this.

  • Kenichi Watanabe Level 7 (30,465 points)

    What does the error say, when you do a Restore?


    The fact that you can DO a Restore in iTunes means that when you connect the iPod to your computer, it acts normally (no more "diagnostic mode N20" screen), correct?  If it was still in "diagnostic mode N20," it would not appear in iTunes, so you would not be able to even try doing a Restore


    So, when you are in that position to try doing a Restore, what happens when you eject and disconnect the iPod?  Does the iPod just restart and go back to "diagnostic mode N20"?  That seems unlikely...