3 Replies Latest reply: Aug 11, 2012 1:22 PM by Ralph Johns (UK)
techcafe Level 1 Level 1 (20 points)

Why does Apple BREAK functionality whenever they 'upgrade' the OS?

 

BEFORE i upgraded to Mountain Lion, iChat video worked fine.

 

as you can see from the screen capture, the camera and audio are detected (and working), but Messages thinks my iMac does not support video chats.

 

any ideas?

 

This computer does not support video chats.png


iMac, OS X Mountain Lion
  • imoviefilms123 Level 1 Level 1 (0 points)

    Contact support or wait for someone who knows more than I do to comment. (shouldn't be long).

     

    http://www.apple.com/support/contact/

  • techcafe Level 1 Level 1 (20 points)

    OOPS, turns out it was my DSL internet connection (i assume). i rebooted the DSL router and now the Connection Doctor (Messages→Video→Connection Doctor) reports that everything is OK, and Video Chat is working again.

    Screen Shot 2012-08-10 at 1.30.13 AM.png

  • Ralph Johns (UK) Level 9 Level 9 (69,870 points)

    hi,

     

    If Messages is starting up at the same time sa the computer then start it separately.

    It will "read" the speed it can see at this time and "write" it to the .plist involved.

    At computer Start up the Computer is busy making connections itself and uses a large amount of your Bandwidth distorting what iChat or Messages can "See"

     

    Do a Speed test and compare this to what you think you should be getting.

     

    AS you say it can pay to try a router reboot if the speed looks a little low.

     

     

     

     

     

     


    9:22 PM      Saturday; August 11, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously